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UM600456 Rev. B page 1 of 29

User Manual / 63L Series IDS–3263L 43

USER MANUAL

Elo Touch Solutions

3263L/4363L IDS Touchscreen Displays`

UM600456 Rev. B, page 2 of 29

User Manual / 63L Series IDS –3263L 43

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or

by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.

Disclaimer

The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties

with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to

revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.

Trademark Acknowledgments

Elo, Elo (logo), Elo Touch, Elo Touch Solutions, and EloView are trademarks of Elo and its Affiliates.

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Table of Contents

Section 1: Introduction ................................................................................................................................................................................ 4

Product Description ................................................................................................................................................................................. 4

Precautions ............................................................................................................................................................................................... 4

Section 2: Installation .................................................................................................................................................................................. 5

Unpacking the Touch Display ................................................................................................................................................................. 5

Connector Panel & Interfaces ............................................................................................................................................................... 5

Touch Display Connections .................................................................................................................................................................... 6

Installing the Touch Technology Software Drivers ................................................................................................................................ 6

Section 3: Mounting..................................................................................................................................................................................... 7

General Mounting Information ............................................................................................................................................................... 7

Side Mount.............................................................................................................................................................................................. 10

Rear VESA Mount ................................................................................................................................................................................... 12

Section 4: Operation ................................................................................................................................................................................. 13

Power ...................................................................................................................................................................................................... 13

Touch ...................................................................................................................................................................................................... 13

TouchPro Technology ............................................................................................................................................................................ 13

Gesture Support ..................................................................................................................................................................................... 13

Video ....................................................................................................................................................................................................... 14

Intelligent Brightness Control and Color Sensor Functionality ........................................................................................................... 14

On-Screen Display (OSD) ...................................................................................................................................................................... 15

OSD and Power Lockouts ..................................................................................................................................................................... 17

Real Time Clock Function ...................................................................................................................................................................... 17

Temperature Warning ........................................................................................................................................................................... 18

Wake on Touch Function ...................................................................................................................................................................... 19

Stylus (Active and Passive) (Optional) ................................................................................................................................................. 20

Glove Support ........................................................................................................................................................................................ 20

Section 5: Technical Support .................................................................................................................................................................... 21

Solutions to Common Problems ........................................................................................................................................................... 21

Technical Assistance ............................................................................................................................................................................. 21

Section 6: Safety & Maintenance............................................................................................................................................................. 22

Safety ...................................................................................................................................................................................................... 22

Care and Handling ................................................................................................................................................................................ 22

Section 7: Regulatory Information ........................................................................................................................................................... 23

Section 8: Warranty Information ............................................................................................................................................................... 27

Section 9: Appendix .................................................................................................................................................................................. 27

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Section 1 Introduction :

Product Description

Your new touch display combines the reliable performance of Elo Touch Solutions touch products with the latest

developments in touch technology and display design. This combination of features creates a natural ow of

information between a user and touch display. the

This widescreen touch display incorporates an active matrix thin-film-transistor LCD panel to provide high quality

display performance. Its Full HD resolution of 1920x1080 is suitable for displaying graphics and images. Its LED

backlight signicantly reduces power consumption and eliminates mercury (compared to CC -backlit panels)FL .

Other features that enhance this LCD monitor’s performance are Plug & Play compatibility and - een display on scr

(OSD) controls.

Precautions

Follow all warnings, precautions and maintenance as recommended in this user manual to maximize the life of your

unit and prevent risks to user safety. See the Safety & Maintenance Section for more information.

This manual contains information that is important for the proper setup and maintenance of the unit. Before setting up and

powering on your new touch display, read through this manual, especially the Installation, Mounting, and Operation Section s.

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User Manual / 63L Series IDS –3263L 43

Section 2 Installation :

Unpacking t Touch Display he

Open the carton and verify the following items e present: that ar

• Touch display

• Mounting brackets

• Quick Install Guide

• VGA cable

• HDMI cable

• USB cable

• International power cables

• OSD Remote

• Japanese language regulatory information pamphlet

Connector Panel & Interfaces

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User Manual / 63L Series IDS –3263L 43

Section 3: Mounting

General Mounting Information

The OSD text can be rotated between portrait and landscape mode through the OSD menu to better suit your

mounting orientation.

Portrait and Landscape Mode

The monitor can only be installed in portrait or landscape mode following the below diagram. T THIS END UP he

sticker will point up.

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User Manual / 63L Series IDS –3263L 43

Portrait mode can only be installed in the 90 degrees orientation such that the Elo logo on the back is rotated to the

left and the cables are connected from the right side, as the following image shows.

Insert cables from

this side

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User Manual / 63L Series IDS –3263L 43

Landscape mode can only be installed at 0 degrees such that the Elo logo is on the back is not rotated and the

cables are connected from the bottom, as the image below shows.

Insert cables from this side

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Side Mount

Threaded holes are provided on the sides of the monitor for mounting.

For ET326 : 3L

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Flush Mount Brackets

Flush mount brackets are box included and in an optional kit for ET326 /ET4363L 3L .

Rear VESA Mount

For ET326 : 3L

A four-hole 400x200mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-

compliant counting is coded: VESA MIS-F, 400, 200, 6.

For ET 6 : 43 3L

A four-hole 400x400mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-

compliant counting is coded: VESA MIS-F, 400, 400, 6.

Refer to www.elotouch.com for dimensional drawings.

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Video

A display’s native resolution is its width and height measured in number of pixels. Generally, for best

performance, an image displayed on this monitor will look best when your computer’s output resolution matches

this monitor’s native resolution of 1920 x 1080.

For computer output resolutions at non-native resolutions, the monitor will scale the video to its panel’s native

resolution. This involves stretching or compressing the input image as needed in the X- and Y-dimensions to t

the display’s native resolution. An unavoidable byproduct of the scaling algorithms is a loss of delity when the

computer’s output video image is scaled by the monitor to t the display. This loss of delity is most apparent

when viewing feature-rich images at close distances (for example images containing small-font text).

Your touch display will likely not require video adjustments. However, for analog VGA video, variations in video

graphic card outputs may require user adjustments through the OSD to optimize the quality of the touch display’s

displayed image. These adjustments are “remembered” by the touch display. Also, to reduce the need for

adjustments for dierent video mode timings, the monitor correctly scales and displays some of the video

industry’s most common video timing modes. Refer to the technical specifications for this monitor at

http://www.elotouch.com for a list of these Preset Video Modes.

Elo recommends using the Content Management System, O/S scheduling settings, or RTC scheduling settings

and/or EloView commands to manage duty cycle. This will enable power savings and trouble free operation

throughout the life of the monitor.

Intelligent Brightness Control and Color Sensor Functionality

This IDS Display includes a light and color sensor that can adjust the brightness of the screen and the color of

the display to meet the ambient light and color levels. Details of the functionality can be found in the Section 9,

Appendix.

The light sensor can be used to wake the monitor from sleep mode. This will happen when there is a change in

the amount of light from very dim (<50 lux) to bright (>200 lux). To enable this feature, ensure that the power

saving mode for the monitor is disabled.

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On-Screen Display (OSD)

Connected Through the RJ45 Connection (Optional Elo Part Number E483757) –

Four OSD buttons are located on a wired control box. These can be used to

adjust various display parameters. The buttons and their functionality are:

Button

Function when OSD is not displayed

Function when OSD is displayed

Display OSD Main menu

Return to previous OSD menu

Display OSD Contrast submenu

Decrease value of selected parameter / select previous menu item

Display OSD Brightness submenu

Increase value of selected parameter / select next menu item

Select

Display Video Priority submenu

Select parameter for adjustment / select submenu to enter

Using the OSD buttons controls an on-screen graphical user interface which displays on top of your input video,

allowing intuitive adjustment of the following display parameters:

Parameter

Available Adjustment

Brightness

Increase/decrease monitor brightness.

Default: maximum

Contrast

Increase/decrease monitor contrast

Default: best gray-shade performance

Clock

Allows fine adjustments of the panel’s pixel dot clock.

Only applicable for VGA input video

Phase

Allows fine adjustments of the panel’s pixel dot clock phase.

Only applicable for VGA input video

Auto Adjust

Automatically adjusts the system clock to the input analog VGA video signal, aecting the H-position, V-position, Clock, and Phase menu items.

Only applicable for VGA input video

H-position

Moves the image horizontally on the display in single-pixel increments. Default: centered

Only applicable for VGA input video

V-position

Moves the image vertically on the display in single-pixel increments. Default: centered

Only applicable for VGA input video

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Wake on Touch Function

The touch display supports wake- -touc functionality when the PC is in sleep mode. To enable this, please on h

ensure that the BIOS settings have enabled USB support during the S4 sleep cycle.

For touch displays with RTC function enabled, please make sure the Touch on Sleep mode is enabled in the OSD

menu, by selecting “Miscellaneous” and then enabling the “Touch” setting.

If you still are having trouble with Wake on Touch, please download the latest Elo drivers to allow the touch display

to use this function. Refer to Section 2, Section “Installing the Touch Technology Software Drivers” to find

instructions to download the latest touch drivers.

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Section 5 Technical Support :

If you are experiencing trouble with your touch display, refer to the following suggestions.

If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.

Solutions to Common Problems

Problem

Suggested Troubleshooting

The touch display does not respond when turning on the system

Check that the DC power adaptor is properly connected

Monitor display is dim

Use the OSD to increase the brightness

Use the OSD to increase the contrast

Monitor display is blank

If the Power Status LED is blinking, the monitor or Computer Module may be in SLEEP mode

Press any key / move the mouse / touch the touchscreen to see if the image reappears

Check that the signal source device is turned on

Check that that there are no loose cable connections

Monitor displays an “Out Range” messageof

Adjust your computer’s resolution/timing mode to be within the allowable timing ranges

specied for your touch display (see website for specications)

Monitor display image looks strange

Adjust your computer’s resolution/timing mode to be within the allowable timing ranges

specied for your touch display (see website for specications)

Use the Auto Adjust function in the OSD

Touch functionality doesn’t work

Verify your PC has the latest Elo drivers installed

Perform the calibration routine provided with the latest Elo drivers

The OSD buttons or power button does not respond when

pressed

Check to see if the OSD lock or power lock functions are enabled

Technical Assistance

See this user manual’s last page for worldwide technical support phone numbers.

Technical Specifications

visit www.elotouch.com/products

for technical specications for this device

Online Self-Help

visit www.elotouch.com/go/websupport

for online self-help

Technical Support

visit www.elotouch.com/go/contactsupport

for technical support

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Section 6 Safety & Maintenan : ce

Safety

To avoid risk of electric shock, follow all safety notices and do not disassemble the touch display. They are not

user-serviceable.

Attention: The product is equipped with a battery-powered real-time clock (RTC) circuit. There will be a danger of

explosion if the battery is incorrectly replaced. Therefore, only the same or equivalent type of battery recommended

by the manufacturer can be used for replacement. Please follow the manufacturer's instructions to dispose of used

batteries.

Ensure that your installation is equipped to maintain the specied environmental conditions listed in the Technical

Specications Section.

Care and Handling

The following tips will help keep your touch display functioning at optimal level: an

• Disconnect AC power cable before cleaning. the

• To clean the display unit cabinet, use a clean cloth lightly dampened with a mild detergent.

• It is important that your unit remains dry. Do not get liquids on or inside the unit. If liquid does get inside, have a qualied service technician check it before you

power it on again.

• Do not wipe the screen with a cloth or sponge that could scratch the surface.

• To clean the touchscreen, use window or glass cleaner applied to a clean cloth or sponge Never apply the cleaner directly to the touchscreen. Do not use .

alcohol (methyl, ethyl or isopropyl), thinner, benzene, or other abrasive cleaners.

• For TouchPro touchscreens, handle carefully when moving or installing the touch display to prevent breakage of the glass.