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USER’S GUIDE
C9800hdn/C9800hdtn/C9800 GA
C9800
C9000
C9800 User’s Guide> 3
C9800 User’s Guide> 4
N
OTES
,
CAUTIONS
AND
WARNINGS
!
NOTE
A note provides additional information to supplement the main
text.
CAUTION!
A caution provides additional information which, if
ignored, may result in equipment malfunction or
damage.
WARNING!
A warning provides additional information which, if
ignored, may result in a risk of personal injury.
C9800 User’s Guide> 5
S
AFETY
WARNINGS
This product has been carefully designed to give years of safe,
reliable performance. As with all electrical equipment, however,
there are a few basic precautions that should be taken to avoid
injury or damage, therefore please be careful to read and
understand the safety warnings on the following pages before
operating the product.
WARNING!
Ensure all warning and instruction labels on
this product are read, understood and followed
in order to prevent any risk of injury.
Ensure this and all other documentation is both
read carefully and retained for future
reference.
This product may be heavy. Please check the
weight of this product and take all necessary
precautions to prevent any risk of personnel
injury.
This product must be placed on a flat solid
surface strong enough to support its weight to
prevent any risk of injury.
Ensure that there is adequate ventilation all
around this product to prevent overheating and
any risk of fire.
C9800 User’s Guide> 6
WARNING!
Keep this product away from direct heat
sources such as radiators and out of direct
sunlight to prevent any risk of overheating.
The power supply required for this product is
220 - 240 VAC, 50/60 Hz. Refer to your
product's rating label for full power rating
details. Ensure that you have a suitable power
supply before connecting the product. If in
doubt contact your dealer or check with your
local power provider.
Ensure both the product and mains power
switches are in the OFF position before
connecting the AC power cable.
This product has an earthed plug as a safety
feature and will only connect to an earthed
socket. Do not attempt to defeat the earthing
or there is a risk of fire or shock.
C9800 User’s Guide> 9
WARNING!
If this product's casing gets extremely hot or
smoke, unusual smells or abnormal noises are
emitted from this product, there is a risk of fire.
Unplug the mains connector and contact your
dealer.
If this product has been knocked over or
damaged, there is a risk of electric shock, fire
and/or injury. Unplug the mains connector and
contact your dealer.
If any liquid (for example water) is allowed to
enter this product, there is a risk of fire. Unplug
the mains connector and contact your dealer.
Do not place containers containing liquid on
this product as electric shock, fire and/or
injuries may occur.
If any foreign objects (for example clips) are
allowed to enter this product, there is a risk of
electric shock, fire and/or injury. Unplug the
mains connector before removing the object.
Do not introduce foreign objects into the
ventilation holes or operate this product with
covers open or removed as electric shock, fire
and/or injuries may occur.
C9800 User’s Guide> 10
WARNING!
Do not use an extremely flammable spray near
this product as the product contains high
temperature parts that may cause a fire.
Switch this product off before cleaning to
prevent any risk of injury. Clean using a damp
cloth. Do not use liquid or aerosol cleaners.
Do not carry out any operations on this product
that are not specified in the User's Guide. This
may result in electric shock, fire and/or injury.
Do not touch the battery if one is fitted to the
product. There is a risk of explosion if the
battery is replaced by an incorrect type. The
product battery should not require replacement
during the life of the printer.
After installing additional memory, hard disk
drive or any other internally fitted option, any
covers removed or doors opened must be
closed or replaced and secured to prevent any
risk of fire or electric shock.
C9800 User’s Guide> 11
WARNING!
If items such as scanners or finishers are fitted,
please exercise care when moving these items
so as to avoid risk of entrapment or personnel
injury.
If this product is installed on a cabinet or high
capacity feeder, ensure wheel locks are applied
once it is placed in final position for use, to
prevent risk of movement or injury.
Take care with toner powder. If swallowed,
induce vomiting and seek medical attention.
Never attempt to induce vomiting if person is
unconscious.
Take care with toner powder. If inhaled, move
the person to an open area for fresh air. Seek
medical attention.
Take care with toner powder. If it gets into the
eyes, flush with large amounts of water for at
least 15 minutes keeping eyelids open. Seek
medical attention.
Take care with toner powder. Spillages should
be treated with cold water and soap to help
reduce risk of staining skin or clothing.
C9800 User’s Guide> 12
WARNING!
Do not throw toner cartridges or image drum
cartridges into a fire as you may receive burns
from a dust explosion.
This product is designed to operate within the
following environmental operating conditions:
Temp: 10 to 32°C
Humidity: 20 to 80% RH
The acoustic noise level of this product is
70 dB(A) or less according to EN ISO 7779.
Imported into the EU by:
OKI Europe Ltd (trading as OKI Printing
Solutions)
Central House,
Balfour Road,
Hounslow,
Middlesex,
TW3 1HY
United Kingdom.
For all sales, support and general enquiries contact your
local distributor.
C9800 User’s Guide> 13
C
ONTENTS
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Notes, cautions and warnings! . . . . . . . . . . . . . . . . 4
Safety warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About this guide. . . . . . . . . . . . . . . . . . . . . . . . . 19
Online usage . . . . . . . . . . . . . . . . . . . . . . . . . 20
Printing pages . . . . . . . . . . . . . . . . . . . . . . . . 21
Printer and paper overview . . . . . . . . . . . . . . . . . 22
Opening and closing the top cover . . . . . . . . . . . . 22
Identifying major components . . . . . . . . . . . . . . . 24
Software supplied. . . . . . . . . . . . . . . . . . . . . . . . 29
Paper recommendations . . . . . . . . . . . . . . . . . . . 30
Paper input and output information . . . . . . . . . . . 31
Trays and stackers . . . . . . . . . . . . . . . . . . . . . . . 32
Trays 1 to 5 . . . . . . . . . . . . . . . . . . . . . . . . . 32
MP tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Face-down stacker . . . . . . . . . . . . . . . . . . . . . 33
Face-up stacker . . . . . . . . . . . . . . . . . . . . . . . 33
Duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Tray and stacker examples . . . . . . . . . . . . . . . . . 34
Loading Trays 1 to 5 . . . . . . . . . . . . . . . . . . . 34
Using the MP Tray . . . . . . . . . . . . . . . . . . . . . 36
Using the stackers . . . . . . . . . . . . . . . . . . . . . 39
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Controls and indicators . . . . . . . . . . . . . . . . . . . . 41
LCD panel modes . . . . . . . . . . . . . . . . . . . . . . . . 43
Status information . . . . . . . . . . . . . . . . . . . . . 43
Menu (Functions) information . . . . . . . . . . . . . 43
Configuration information . . . . . . . . . . . . . . . . 44
Help mode . . . . . . . . . . . . . . . . . . . . . . . . . . 44
LCD panel messages. . . . . . . . . . . . . . . . . . . . . . 44
Using the menus . . . . . . . . . . . . . . . . . . . . . . . . 45
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printer location . . . . . . . . . . . . . . . . . . . . . . . . . 46
Turning Off/On. . . . . . . . . . . . . . . . . . . . . . . . . . 47
Turning Off . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Turning On . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Checking current settings . . . . . . . . . . . . . . . . . . 49
C9800 User’s Guide> 14
Interfaces and connection . . . . . . . . . . . . . . . . . . 49
Connecting the parallel interface . . . . . . . . . . . 50
Connecting the USB interface . . . . . . . . . . . . . 51
Connecting the network interface . . . . . . . . . . 51
Using the Drivers CD . . . . . . . . . . . . . . . . . . . . . 52
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using the printer . . . . . . . . . . . . . . . . . . . . . . . . 53
Consumables and maintenance . . . . . . . . . . . . . . 54
Checking consumable/maintenance item
usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Replacement indications . . . . . . . . . . . . . . . . . . . 54
Consumable item order information . . . . . . . . . . . 55
Maintenance item order details . . . . . . . . . . . . . . 55
Replacing consumables/maintenance items . . . . . . 56
Cleaning the LED heads . . . . . . . . . . . . . . . . . . . 56
Cleaning the paper feed rollers . . . . . . . . . . . . . . 58
Cleaning the printer casing . . . . . . . . . . . . . . . . . 62
Emptying the optional punch chip box . . . . . . . . . 63
Optional accessories. . . . . . . . . . . . . . . . . . . . . . . 66
Accessory order information . . . . . . . . . . . . . . . . 67
Installing accessories . . . . . . . . . . . . . . . . . . . . . 68
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 69
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Paper jams – printer. . . . . . . . . . . . . . . . . . . . . . 69
Open cover, paper jam, tttttt side cover . . . . . . 69
Open cover, paper jam, side cover. . . . . . . . . . 71
Open cover, paper jam, top cover . . . . . . . . . . 73
Paper jams – duplex unit . . . . . . . . . . . . . . . . . . 79
Check duplex unit, paper jam . . . . . . . . . . . . . 79
Paper jams – Finisher (optional accessory) . . . . . . 84
Check Finisher, paper jam/paper remains . . . . . 84
591, 592, 593, 599/ 643, 645 (paper jam
around Finisher) . . . . . . . . . . . . . . . . . . . . . 84
594, 597, 598/ 644, 646 (paper jam in
Finisher) . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
590 (paper jam in Finisher/Punch unit) . . . . . . 90
Check Inverter, paper jam . . . . . . . . . . . . . . . 92
Avoiding paper jams. . . . . . . . . . . . . . . . . . . . . . 97
Dealing with unsatisfactory printing . . . . . . . . . . . 98
Staple jams – Finisher (optional accessory) . . . . . .100
Check Finisher, Staple Jam . . . . . . . . . . . . . . .100
C9800 User’s Guide> 16
I
NTRODUCTION
Congratulations on buying a colour printer from OKI Printing
Solutions. Your new printer is designed with advanced features
to give you clear, vibrant colour prints and crisp black and white
pages at high speed on a range of print media for the office.
In addition, the EFI Fiery print control and job management
functionality allows you to:
>manage or preview jobs in the print queue via command
workstation
>balance the workflow of networked devices
>manage colour profiles
>save templates on the hard disk for faster processing and
printing of jobs
The C9800 Series comprises:
>C9800hdn, C9800hdtn (which can be upgraded to C9800
MFP but not to C9800 GA)
>C9800 MFP
>C9800 GA
>C9800 GA MFP
where h denotes hard disk installed, d denotes duplex unit
installed, n denotes networking capability, t denotes high
capacity feeder installed, MFP denotes multi-function peripheral
installed and GA denotes Graphic Arts capability.
This user’s guide describes the C9800hdn, C9800hdtn and C9800
GA models. A separate user’s guide describes the C9800 MFP and
C9800 GA MFP models.
C9800 User’s Guide> 18
Additionally, the following optional features are available:
>Additional paper trays for loading a further 530 sheets at
a time to reduce operator intervention, or different paper
stocks for letterhead stationery, alternative paper sizes or
other print media:
>2nd/3rd Tray (530 sheets each)
>High Capacity Feeder (HCF) (1590 sheets)
NOTE
1. Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray,
Tray 1 + 2nd Tray + 3rd Tray, Tray 1 + HCF, Tray1 + 2nd
Tray + HCF
2. The C9800hdtn already has a High Capacity Feeder
installed and so can only accommodate one additional tray
(to give the maximum total of five).
>Memory Expansion DIMM
>Finisher for stapling or saddle stitching printer output
>Punch unit (to extend Finisher functionality)
>Printer Cabinet
>EFI Color Profiler Kit
>MFP Upgrade Kit (C9800hdn only)
C9800 User’s Guide> 19
A
BOUT
THIS
GUIDE
NOTE
Images used in this manual may include optional features that
your printer does not have installed. Also, they may omit features
not essential to the description of a particular function.
This manual is your user’s guide (check the web site,
www.okiprintingsolutions.com, for the most up-to-date version)
for your printer and forms part of the overall user support listed
below:
>Set-up guide: to describe how to unpack, connect and
turn on your printer
This is a paper document that is packaged with the printer.
>Quick start guide: to describe how to proceed after
following the set-up guide.
This is a paper document that is packaged with the printer.
>Software summary guide: to provide an overview of
drivers and utilities provided.
This is an electronic document stored on CD3.
>This User’s Guide: to help you to become familiar with
your printer and make the best use of its many features.
Also included are guidelines for troubleshooting and
maintenance to ensure that it performs at its best.
Additionally, information is provided for adding optional
accessories as your printing needs evolve.
This is an electronic document stored on CD3.
>Printing Guide for Windows users and Mac users: to help
you operate your printer effectively and efficiently
This is an electronic document stored on CD3.
>Configuration Guide: to provide machine configuration
and network configuration information
This is an electronic document stored on CD3.
>EFI Fiery documentation suite
These are electronic documents stored on CD2.
C9800 User’s Guide> 20
>Installation Guides: accompany consumable items and
optional accessories to describe how to install them
These are paper documents that are packaged with the
consumables and optional accessories.
>Online Help: online information accessible from the
printer driver and utility software
O
NLINE
USAGE
This guide is intended to be read on screen using an Adobe
Acrobat Reader. Use the navigation and viewing tools provided in
Acrobat.
You can access specific information in two ways:
>In the list of bookmarks down the left hand side of your
screen, click on the topic of interest to jump to the
required topic. (If the bookmarks are not available, use
the “Contents” on page 13.)
>In the list of bookmarks, click on Index to jump to the
Index. (If the bookmarks are not available, use the
“Contents” on page 13.) Find the term of interest in the
alphabetically arranged index and click on the associated
page number to jump to the page containing the term.
C9800 User’s Guide> 21
P
RINTING
PAGES
The whole manual, individual pages, or sections may be printed.
The procedure is:
1. From the toolbar, select [File], then [Print] (or press the
Ctrl + P keys).
2. Choose which pages you wish to print:
(a) [All pages], (1), for the entire manual.
(b) [Current page], (2), for the page at which you are
looking.
(c) [Pages from] and [to], (3), for the range of pages
you specify by entering their page numbers.
3. Click on [OK].
1
2
3
C9800 User’s Guide> 22
P
RINTER
AND
PAPER
OVERVIEW
O
PENING
AND
CLOSING
THE
TOP
COVER
To open the top cover, squeeze the top cover handle (1) to
release the catch and raise the cover.
CAUTION!
To gain access to the inside of the printer, ensure that
the top cover is fully opened.
1
C9800 User’s Guide> 24
I
DENTIFYING
MAJOR
COMPONENTS
The major components of your printer are identified in the
representations below.
1. Paper holding arm
2. Top cover (face-down stacker)
3. MP Tray (multi-purpose tray)
4. Tray 1 side cover
5. Paper size label
6. Paper volume indicator
7. Tray 1 (paper tray)
8. Control panel
9. Top cover handle
1
2
3
4
5
6
7
8
9
C9800 User’s Guide> 25
10. Face-down stacker
11. Power (on/off) switch
12. Face-up stacker
13. Duplex unit
10
12
11
13
C9800 User’s Guide> 26
14. Interface unit
15. Network interface connector
16. Parallel interface connector
17. USB interface connector
18. Power connector
19. Ventilation holes
14
15
16
17
18
19
C9800 User’s Guide> 27
20. Image drum cartridge and toner cartridge (Cyan)
21. Image drum cartridge and toner cartridge (Magenta)
22. Image drum cartridge and toner cartridge (Yellow)
23. Image drum cartridge and toner cartridge (Black)
24. Toner cartridge
25. Image drum cartridge
26. Fuser unit
27. LED heads
26
20
21
22
23
24
25
27
C9800 User’s Guide> 28
28. Belt unit
29. Drum basket handle
30. Drum basket
28
29
30
C9800 User’s Guide> 31
P
APER
INPUT
AND
OUTPUT
INFORMATION
The following table relates paper parameters to input trays
(Tray 1 to Tray 5 (numbering from the top) and MP Tray) and to
output areas (Face-down stacker and Face-up stacker).
TYPE SIZE WEIGHT INPUT/
OUTPUT
Plain paper A3, A3 Nobi, A3 Wide,
A4, A5, A6, B4, B5,
Letter, Legal 13,
Legal 13.5, Legal 14,
Executive, Tabloid,
Tabloid Extra
64 – 216g/m² Any Tray
Any Stacker
Custom
W: 100 – 328mm
L: 148 – 457.2mm
64 – 216g/m² Any Tray
Face-up Stacker
Custom
W: 79.2 – 328mm
L: 90 – 457.2mm
64 – 268g/m² MP Tray
Face-up Stacker
Banner
W: A4 width
L: 457.2 –1200mm
128g/m²
recommended
MP Tray
Face-up Stacker
Index card:
76.2 x 127mm
64 – 268g/m² MP Tray
Face-up Stacker
Postcard – – Tray 1 or MP Tray
Face-up Stacker
Envelope 120 x 235mm
90 x 205mm
235 x 120mm
235 x 105mm
240 x 332mm
216 x 277mm
119 x 197mm
210 x 297mm
85g/m² MP Tray
Face-up Stacker
324 x 229mm
229 x 162mm
220 x 110mm
225.4 x 98.4mm
241.3 x 104.8mm
190.5 x 98.4mm
Based on
90g/m² paper
Labels A4, Letter, B5 0.1 – 0.2mm MP Tray
Face-up Stacker
C9800 User’s Guide> 32
T
RAYS
AND
STACKERS
T
RAYS
1
TO
5
Tray 1 is the standard paper input tray and can hold up to 530
sheets of paper. Additional trays, to give a total of five, can be
added as an option to give a total tray capacity of 2650 sheets of
paper.
If you have identical paper stock loaded in another tray (for
example Tray 2 or the MP Tray), you can have the printer
automatically switch to that other tray when the current tray runs
out of paper. This function can be enabled by driver settings
when printing from a Windows application or by a menu setting
when printing from other applications.
MP
TRAY
The multi-purpose tray is used for media sizes additional to those
of the standard trays, heavier media weights and special media.
The multi-purpose tray can handle the same sizes as the
standard trays but in weights up to 268g/m². For very heavy
paper stock use the face-up paper stacker. This ensures that the
paper path through the printer is almost straight.
The multi-purpose tray can feed paper widths as small as
76.2mm and lengths up to 1200mm. For banner printing,
recommended sizes are A4 wide, 900mm and 1200mm long and
weight 128g/m². Since paper of width less than 100mm does not
autofeed, you have to press the ONLINE button to cause it to
feed.
Use the multi-purpose tray for printing on envelopes and
transparencies. Up to 100 sheets of transparencies or 25
envelopes can be loaded at one time, subject to a maximum
stacking depth of 25mm.
Transparencies
Glossy paper
A4, Letter 0.1 – 0.11mm Tray 1 or MP Tray
Face-up Stacker
TYPE SIZE WEIGHT INPUT/
OUTPUT
C9800 User’s Guide> 33
Paper or transparencies should be loaded print side up and top
edge into the printer. Do not use the duplex (two-sided printing)
function for transparencies.
F
ACE
-
DOWN
STACKER
The face-down stacker on the top of the printer can hold up to
500 sheets of 80g/m² standard paper, and can handle paper
stocks from 64 – 216g/m². Pages printed in reading order
(page 1 first) will be sorted in reading order (last page on top,
facing down).
F
ACE
-
UP
STACKER
The face-up stacker should be opened and the tray extension
pulled out when required for use. (With the face-up stacker either
open or closed, the driver setting of Face Down will successfully
direct prints to the Face-Down stacker.)
The face-up stacker can hold up to 250 sheets of 80g/m²
standard paper and can handle stocks up to 268g/m².
Always use this stacker and the multi-purpose feeder for paper
stocks heavier than 216g/m².
D
UPLEX
UNIT
This unit provides automatic two-sided printing on plain paper
fed from Trays 1 – 5 or the MP Tray. Applicable paper sizes are
A6, A5, B5, B5LEF, Executive, A4, A4LEF, Letter, LetterLEF,
Legal 13 in, Legal 13.5 in, Legal 14 in, B4, Tabloid, Tabloid Extra,
A3, A3 Wide, A3 Nobi, Custom size (100 – 328mm wide, 148 –
457.2mm long), using paper stocks in the range 64 – 120g/m².
C9800 User’s Guide> 34
T
RAY
AND
STACKER
EXAMPLES
L
OADING
T
RAYS
1
TO
5
Tray 1 is used in the following example.
1. Pull out the tray.
2. Press the paper rear stopper tab (1) and adjust the tab to
the required paper size.
3. Fan the paper to be loaded then tap the edges of the stack
on a flat surface to make it flush.
1
C9800 User’s Guide> 35
4. Load the paper (face down and top edge towards the right
for headed paper), press the tab (2) on the paper guide
and adjust the guides (3) for a snug fit to the paper.
To avoid paper jams:
>Do not leave space between the paper and the guides
and rear stopper.
>Do not overfill the paper tray. Capacity depends on the
paper type.
>Do not load damaged paper.
>Do not load paper of different sizes or types at the
same time.
2
3
C9800 User’s Guide> 36
5. Gently push the tray back into the printer.
U
SING
THE
MP T
RAY
1. Squeeze the handle (1) and open the multi-purpose tray.
1
C9800 User’s Guide> 37
2. Fold out the paper support section and swivel out the
extension supports (2).
3. Adjust the paper guides (3) to the size of the paper being
used.
4. Fan the paper to be loaded then tap the edges of the stack
on a flat surface to make it flush.
2
3
C9800 User’s Guide> 38
5. Load the paper.
>For single-sided printing on headed paper, load the
paper into the multi-purpose tray with pre-printed side
up and top edge into the printer.
>For two-sided (duplex) printing on headed paper, load
the paper with pre-printed side down and top edge
away from the printer.
>Envelopes should be loaded face-up with long edge
into the printer. Do not select duplex printing on
envelopes.
>Do not leave space between the paper and the guides.
>Do not exceed the paper capacity of approximately 230
sheets, 100 transparencies or 25 envelopes. Maximum
stacking depth is 25mm.
C9800 User’s Guide> 42
2. Ready indicator
On: indicates ready to print
Flashing: indicates processing print data
Off: indicates unable to receive data (offline)
3. Attention indicator
Off: indicates normal operation
Flashing: indicates error(s) present but printing can
continue
On: indicates error(s) present and printing cannot continue
4. LCD panel
Displays status and setup information for the printer and
user help information in your chosen language
5. Up-arrow button
Enters menu mode and enables upward movement
through the displayed list of menu items
6. Down-arrow button
Enters menu mode and enables downward movement
through the displayed list of menu items
7. Back button
Returns to the previous higher level menu item
8. Enter button
Enters menu mode and selects the menu item highlighted
in the LCD panel
9. Online button
Switches between online (printer ready to receive data)
and offline (printer not ready to receive data)
10. Cancel button
Cancels current print job
11. Help button
Provides additional textual or image data to supplement
what is displayed on the LCD panel
C9800 User’s Guide> 43
LCD
PANEL
MODES
The LCD panel can display the following:
>Status information
>Menu (functions) information
>Configuration information
>Help information
S
TATUS
INFORMATION
Status information is associated with three printer states:
In the Information state, such as idling or printing, the
printer is able to process print jobs.
In the Warning state, the printer has encountered some
minor problem but is still able to process print jobs.
In the Error state, the printer has encountered a problem
and cannot continue printing until the user has intervened
and removed the cause of the trouble.
The top two lines of the display panel show the printer status. The
bottom of the display panel normally shows a bar chart of the
toner usage.
M
ENU
(F
UNCTIONS
)
INFORMATION
There are three types of menu (functions) information:
User menus: activated by pressing the Enter button, Up-
arrow or Down-arrow button on the control panel. These
menus are available to the general user to make various
settings that are used in the running of the printer.
Administrator menu: activated by pressing the Enter
button for more than 2 seconds while turning on the printer
power supply (including Restart). Available to
administrator level users. Restricts the changes that
general users can make via the user menus.
System maintenance menu: activated by pressing the Up-
arrow and Down-arrow buttons together for more than
2 seconds while turning on the printer power supply
C9800 User’s Guide> 44
(including Restart). Available to specialist staff to allow
printer configurations and special functions to be set.
C
ONFIGURATION
INFORMATION
Configuration information displays printer configuration
information such as internal firmware versions.
Menu options at each level can be scrolled through by moving the
highlight with the buttons and a Up-arrow/Down-arrow
highlighted option at that level can be selected by pressing the
Enter button. When the lowest level menu has been selected,
you can change the setting for that menu by selecting the
required highlighted value from a list or by entering a numeric
value. In other cases, you can display or print configuration
information.
H
ELP
MODE
When an error has occurred, press the Help button. Information
displays that will help you correct the error.
LCD
PANEL
MESSAGES
The LCD panel messages, supplemented by the Help messages
where appropriate, are intended to be self-explanatory. More
information on typical messages is provided in “Appendix A – LCD
Messages” on page 107.
C9800 User’s Guide> 45
U
SING
THE
MENUS
NOTE
Menu details are given in “Appendix B – Menu system” on
page 109 for reference.
The Enter, Up-arrow, Down-arrow and Back buttons are used
to move through the printer menus. You can adjust settings (e.g.
set the paper size for Tray 1) or view information (e.g. how much
is left of a selected consumable).
Many of these menu settings can be, and often are, overridden
by settings in the Windows printer drivers. However, several of
the driver settings can be left at "Printer Setting," which will then
default to the settings entered in these printer menus.
The steps involved in using the menus are typically as follows:
1. Ensure that the LCD panel indicates that the printer is
ready to print.
2. Enter User menu mode by pressing either the Enter
button or the Up-arrow or Down-arrow button and
press the latter two repeatedly until the desired menu is
highlighted in the displayed list.
3. Press the Enter button to select this menu.
4. Press the Up-arrow or Down-arrow buttons repeatedly
until the desired Item is highlighted.
5. Press the Enter button to select this Item.
6. Press the Up-arrow or Down-arrow buttons repeatedly
until the desired Value is highlighted.
7. Press the Enter button to select this Value. (If you are
setting a parameter, ensure that an asterisk (*) appears
beside the selected parameter Value.)
8. Press the Online button to exit menu mode and return to
the ready to print status.
Refer to the section entitled “Getting started” on page 46 and
“Appendix B – Menu system” on page 109 for examples of using
the menus.
C9800 User’s Guide> 46
G
ETTING
STARTED
This section provides information to help you get started with
using your printer.
P
RINTER
LOCATION
Check that you have sufficient space for access:
>around your printer:
60cm 60cm
20cm 8in
100cm 40in
24in24in
C9800 User’s Guide> 48
2. When the LCD display shows that you can either turn off
or restart the printer, set the printer Power switch to Off.
Please wait as this may take a short time.
T
URNING
O
N
NOTE
If you have used the Shutdown/Restart button to reduce the
printer to a state where the LCD panel indicates it can be
turned off or restarted, you can turn it on again by pressing the
Shutdown/Restart button.
1. To start the printer after it has been turned off by using
the Power switch, set the Power switch to On. Please
wait as this may take a short time.
C9800 User’s Guide> 49
C
HECKING
CURRENT
SETTINGS
Carry out the following steps to generate a Configuration report
(Menu Map) to confirm that your printer is correctly configured.
1. Ensure that there is A4 paper in Tray 1 (to be used in this
operation).
2. Ensure that the LCD panel indicates that the printer is
ready to print.
3. Press the Up-arrow or Down-arrow buttons repeatedly
until Print Pages is highlighted.
4. Press the Enter button to select Print Pages.
5. Press the Up-arrow or Down-arrow buttons repeatedly
until Configuration is highlighted.
6. Press the Enter button to select Configuration.
7. Press the Enter button to execute the command and a
Configuration document is printed.
8. After printing the configuration document, the printer
returns to the ready to print status.
9. You can use this document to check your printer
configuration. System values and installed accessories are
listed at the top of the first page while status values and
settings follow.
I
NTERFACES
AND
CONNECTION
Your printer is equipped with a selection of data interfaces:
>Parallel – For direct connection to a PC. This port
requires a bi-directional (IEEE 1284 compliant) parallel
cable.
>USB – For connection to a PC running Windows 98 or
above (not Windows 95 upgraded to Windows 98) or
Macintosh. This port requires a cable conforming to USB
version 2.0 or above.
The printer may not work if a USB- compatible device is
connected concurrently with other USB-compatible
machines.
C9800 User’s Guide> 50
When connecting multiple printers of the same type, they
appear as *****, ***** (2), ***** (3), etc. These
numbers depend on the order of connecting or turning on
each printer.
>Ethernet – For network cable connection.
NOTE
Interface cables are not supplied with your printer.
C
ONNECTING
THE
PARALLEL
INTERFACE
1. Turn off the printer and the computer.
2. Connect a parallel cable between the printer and
computer.
3. Turn on the printer and then the computer.
C9800 User’s Guide> 51
C
ONNECTING
THE
USB
INTERFACE
Do not connect the USB cable at this time. You will be instructed
when to connect the USB cable when you run the Drivers CD,
CD1.
If you are connecting your printer directly to a stand alone
computer proceed to the section entitled “Using the Drivers CD”
on page 52.
C
ONNECTING
THE
NETWORK
INTERFACE
1. Turn off the printer and the computer.
2. Connect an Ethernet cable between the printer and an
Ethernet hub.
CAUTION!
Do not connect a USB cable into the network interface
connector as this may lead to malfunction.
C9800 User’s Guide> 55
C
ONSUMABLE
ITEM
ORDER
INFORMATION
M
AINTENANCE
ITEM
ORDER
DETAILS
ITEM LIFE ORDER NUMBER
Toner, Black 15,000 A4 pages @ 5% 42918916
Toner, Cyan 15,000 A4 pages @ 5% 42918915
Toner, Magenta 15,000 A4 pages @ 5% 42918914
Toner, Yellow 15,000 A4 pages @ 5% 42918913
Toner, rainbow pack
(1 ea. CMYK toner)
15,000 A4 pages @ 5% 43112702
Image drum, Black 30,000 A4 pages avg 42918108
Image drum, Cyan 30,000 A4 pages avg 42918107
Image drum, Magenta 30,000 A4 pages avg 42918106
Image drum, Yellow 30,000 A4 pages avg 42918105
Staples 3 x 3000 staples 42937603
ITEM LIFE ORDER NUMBER
Fuser unit 100,000 A4 pages 42931703
Belt unit 100,000 A4 pages 42931603
Waste toner container 30,000 A4 pages avg 42869403
Hopping roller set
(Tray)
120,000 A4 pages 42931803
Hopping roller set (MPT) 120,000 A4 pages 42939703
C9800 User’s Guide> 57
2. With an LED lens cleaner or soft cloth, gently wipe each of
the four heads (1). Move the cleaner as shown, using a
clean section of the cleaner with each pass. Be careful not
to damage the guards (2).
3. Close the top cover.
C9800 User’s Guide> 58
C
LEANING
THE
PAPER
FEED
ROLLERS
Clean the paper feed rollers if paper jams frequently occur.
1. Remove items like a wrist watch or bracelet then use the
Shutdown/Restart button followed by the On/Off
switch to turn the printer off.
C9800 User’s Guide> 59
2. Open Tray 1 side cover.
3. Remove Tray 1 completely from the printer.
C9800 User’s Guide> 60
4. Gaining access through the gap left by Tray 1, wipe the 3
paper feed rollers (2) with a soft cloth lightly moistened
with water.
5. Replace Tray 1.
2
C9800 User’s Guide> 61
6. Close Tray 1 side cover.
7. Turn on the printer.
C9800 User’s Guide> 63
4. Turn on the printer.
E
MPTYING
THE
OPTIONAL
PUNCH
CHIP
BOX
When the LCD panel indicates that the punch chip box is full,
empty the box as follows:
1. Operate the Finisher lever and move the Finisher away
from the printer.
C9800 User’s Guide> 64
2. Pull out the punch chip box, being careful to keep it level
so as not to spill any chips.
3. Discard the chips in an appropriate place.
4. Refit the punch chip box carefully into the Finisher.
C9800 User’s Guide> 65
5. Check that the punch chip box has been refitted correctly
then move the Finisher back into position, being careful
not to trap your fingers.
C9800 User’s Guide> 66
O
PTIONAL
ACCESSORIES
This section describes optional accessory equipment for your
printer. The following accessories are available:
>memory expansion DIMM
>second, third paper tray (to increase paper input capacity)
>high capacity feeder (equivalent to three paper trays)
(C9800hdn only)
NOTE
1. Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray,
Tray 1 + 2nd Tray + 3rd Tray, Tray 1 + HCF, Tray1 + 2nd
Tray + HCF
2. The C9800hdtn already has a High Capacity Feeder
installed and so can only accommodate one additional tray
(to give the maximum total of five).
>Finisher (for stapling or saddle stitching printer output)
>Cabinet
>Punch unit (to extend Finisher functionality)
>MFP Upgrade Kit (for C9800hdn only)
C9800 User’s Guide> 68
I
NSTALLING
ACCESSORIES
Each accessory (apart from the Finisher and MFP Upgrade Kit)
comes complete with its own documentation which gives full
instructions on installation. You are advised to follow these
instructions carefully.
After installation, print out a Menu Map (Configuration document)
to check that the installation has been successful.
NOTE
The Finisher, MFP Upgrade Kit and Punch unit must be installed
by an authorised engineer.
For the following accessories, you have to make the appropriate
setting in your printer driver(s):
>paper tray(s)
>Finisher
Refer to the Printing Guide for driver setting details.
Once your printer has been upgraded with an MFP Upgrade Kit,
refer to the C9800 MFP User’s Guide on CD3.
C9800 User’s Guide> 69
T
ROUBLESHOOTING
G
ENERAL
If the printer display panel does not display anything or is still in
standby mode 10 minutes after switching on, follow the printer
shutdown sequence to switch it off. Check all cable connections
before restarting the printer. If the problem persists, contact
your dealer.
P
APER
JAMS
This section provides information to help you deal with problems
that may arise when using the printer. The following paragraphs
describe actions to take in the event of a paper jam and how to
deal with unsatisfactory print results. LCD panel messages about
paper jams and relevant actions are given in this section while a
list of other typical messages and suggested responses is given
in “Appendix A – LCD Messages” on page 107.
P
APER
JAMS
–
PRINTER
If a paper jam occurs, a message appears on the LCD panel in
the printer Control Panel. You can press the Help button to
display guidance on how to clear the jam.
For full details of clearing jams, refer to the following paragraphs,
which correspond to the paper jam messages.
O
PEN
COVER
,
PAPER
JAM
,
TTTTTT
SIDE
COVER
Tray 1, or any one of Tray 2 to Tray 5 (if installed), can appear
in place of the tttttt characters in the LCD panel message. In this
example Tray 1 is used, the procedure being similar for all other
trays.
C9800 User’s Guide> 71
O
PEN
COVER
,
PAPER
JAM
,
SIDE
COVER
1. If the MP Tray is open, close it so that the side cover (1) is
visible.
2. Pull the release lever (2) and pull open the side cover.
1
2
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| Kategori: | Skrivare |
| Modell: | C9800HDN |
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