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Polycom® VVX® 400and

VVX® 410

Business Media Phones

Quick User Guide

For use with Polycom® UC Software 4.1.4 or later

The information in this guide applies to both the VVX 400

and VVX Configurations vary and the screen 410 phones.

displays used in this guide may not reflect those on your

phone. See your system administrator for more

information. For detailed information on how to use your

phone, see the 400 Polycom VVX and 410 Business

Media Phone User Guide, available by navigating to your

phone’s Support page from Polycom Voice Support.

www.polycom.com25-48- A | 3 | 17908001 Rev.March 201

© 2013 , Polycom, Inc. All rights reserved. POLYCOM®, the

Polycom logo and the names and marks associated with

Polycom’s products are trademarks and/or service marks of

Polycom, Inc. and are registered and/or common law marks in

the United States and various other countries. All other

trademarks are property of their respective owners. No portion

hereof may be reproduced or transmitted in any form or by any

means, for any purpose other than the recipient’s personal use,

without the express written permission of Polycom.

Phone Views

Your phone has and Lines three main Views: Home, Calls,

view (the default). You can access Home and Lines view

at any time. If your phone has one or more calls, you can

also access Calls view.

For . Home viewfrom any menu, press

P . ress to alternate between Home and Lines view

Home View

Home iewv displays icons you can select to access phone

functions.

You can use the , up , and downright, left arrow keys to

display more icons.

Lines View

Lines view displays phone Lines, Favorites and soft keys.

If your phones idle, you can i press the Line key to access

the Dialer.

Tip: Referring to Soft Keys

In this guide, soft keys are referred to by their

name onlyend an active call,. For example, to

press . End Call

Calls View

If your phone has , you can access one or more callsCalls

view.

Call color indicates status:

•Dark green— Active call

•Bright blue— Incoming call

•Dark blue— Held call

Use the up and down arrow keys to select a call

(). highlight itThe soft keys control the highlighted call.

Entering Data

Use the dialpad keys to enter information. To backspace,

press . Backspace

To type with the dialpad keys, press a key repeatedly to

view . the character options and stop to select

To typeWhen . other characters, press Encoding or Mode

using the dialpad keys, use the , and 1, *, 0 # keys.

About Calls

Only one call can be active at one time.

You can u se the handset, speakerphone, or headset for

calls. During a call, you can modes by picking up change

the handset, or by pressing . or

If you navigate away from your call(s), press to see

Active Call or Calls view again.

Tip: Switching Between Lines and Calls View

When in Calls view, switch to Lines view by

pressing More > Lines.

Switch back to Calls view by pressing More >

Calls.

Placing Calls

Pick up the handset, or press or. Enter the

phone number, and press . Send

Or enter the phone number first, then press Dial, pick up

the handset, or press . or

Fv rom Lines iew: Press the phone Linekey, enter the

phone number, and press . Send

From Home iewSelect v: New Call using the left and right

arrow keys. Enter the phone number, and press Send.

Timesaver: Placing Calls Quickly

Select a recent call or Favorite, or select a

contact’s phone number in the Contact

Directory.

Answering Calls

To answer with the speakerphone, press or tap

Answer. To answer with the handset, pick up the

handset. To answer with a headset, press .

To answer a new call while on an active c all, press

Answer. The current call will be held.

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