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© 2022 Xerox Corporation. All rights reserved. Xerox® is a trademark of Xerox Corporation in the U.S. and/or other countries.
CareAR is a trademark of CareAR Inc. BR34366
New Augmented
Reality Support
Augmented reality is now powering our customer support team.
With the help of CareARTM, A Xerox Company, and its
augmented reality platform, we can see what you see virtually
and help fix the issues faster as if we were with you.there
CareAR® Assist enables using circles, arrows, our support team to provide annotated guidance
and other shapes that “stick” in the space displayed i n the live video shown your mobile device.
This enables faster diagnosis and problem resolution, plus creates an engaging customer
experience. At the same time, remote support keeps everyone safe.
W H A T I S A U G M E N T E D R E A L I T Y ?
Augmented reality computer-is an interactive experience in which generated images—
sometimes in 3D are overlayed in real time on and viewed — to the digital images of real world
using : a camera. Support includes
• S
S
S
SSee what I see
ee what I see
ee what I see
ee what I seeee what I see – expert Our support becomes immersed in your environment using the
device’s expert rear video camera. This gives the a visual display of what needs attention.
• Real
Real
Real
RealReal-
-
-
--time graphical guida
time graphical guida
time graphical guida
time graphical guidatime graphical guidance
nce
nce
ncence – Experience real-time , guidance using annotations such as
arrows, pulsating circles, and other features which are overlayed , on the live video. These
graphical instructions they “stick” to where are drawn even when the mobile device is
pointed at another object and then re - pointed to the original object.
• Priv
Priv
Priv
PrivPrivacy
acy
acy
acyacy
– Only the rear-facing camera is used so you are not seen.
Y O U R B E N E F I T S
Graphical guidance resolves the problem faster by:
• Enabling Xerox customer support to see exactly what you see for faster diagnostics
• Eliminating miscommunication abecause nnotations prioritize what to focus on
• Showing the problem and visually identifying the to resolve rather than steps it just
explaining them
• Not waiting for an engineer and keeping everyone safe
H O W D O E S X E R O X S U P P O R T W O R K W I T H C A R E A R ?
We invite will you to a CareAR Assist session via a text message or email. Then you will be
prompted to either download the CareAR Assist app on your mobile device or join the support
session browserusing a web . Please make sure you are near the equipment requiring support.
The connection is secure and safe.
G e t C a r e A R A s si st f r o m
A p p l e a p p s t or e
G et C a r eA R A s s i s t o n
G P oo g l e l a y
CLICK IMAGE TO WATCH VIDEO
W H A T D O I N E E D ?
An Android or an iOS device with the
following minimum requirements:
Mobile
D evice
Native
A pp
Mobile
Browser
iOS iOS 11+ Safari
/WebKit
11+
Android 9+ Android
Google
C hrome
28+, M ozilla
F irefox 24+,
O pera
mobile 12+
Produktspecifikationer
| Varumärke: | Xerox |
| Kategori: | Skrivare |
| Modell: | Document Centre 425 |
Behöver du hjälp?
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