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User Guide
SUMMARY
This guide provides technical specications and information about monitor features, setting up the monitor, and using
the monitor.
© Copyright 2021 HP Development Company,
L.P.
HDMI, the HDMI Logo and High-Denition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. USB
Type-C®and USB-C® are registered trademarks
of USB Implementers Forum. DisplayPort™, the
DisplayPort™ logo, and VESA® are trademarks
or registered trademarks owned by the Video
Electronics Standards Association (VESA) in the
United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and follow the instructions to your nd
product. Then select .Manuals
First Edition: January 2021
Document part number: M42747-001
About this guide
This guide provides technical specications and information about monitor features, setting up the monitor,
and using the software. Depending on the model, your monitor may not have all the features included in this
guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii
iv About this guide
Table of contents
1 Getting started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
More HP resources ................................................................................................................................................. 1
Preparing to call technical support ..................................................................................................... 2
Getting to know your monitor ............................................................................................................................... 2
Features ............................................................................................................................................... 2
Front components ............................................................................................................................... 3
Rear components 54.6 cm (21.5 in) and 60.5 cm (23.8 in) models .................................................... 4
Rear components 68.6 cm (27 in) and 80.0 cm (31.5 in) models ....................................................... 5
Rear components 68.6 cm (27 in) QHD model .................................................................................... 5
Rear components 68.6 cm (27 in) USB Type-C model ........................................................................ 6
Locating the serial number and product number ............................................................................... 7
Setting up the monitor .......................................................................................................................................... 7
Attaching the monitor stand ............................................................................................................... 8
Routing the cables ............................................................................................................................... 8
Connecting the cables ......................................................................................................................... 9
Connecting USB devices (select products only) ................................................................................ 12
Adjusting the monitor ....................................................................................................................... 12
Installing a security cable ................................................................................................................. 13
Turning on the monitor ..................................................................................................................... 13
HP watermark and image retention policy ....................................................................................... 14
2 Using the monitor ........................................................................................................................................ 15
Downloading software and utilities .................................................................................................................... 15
The Information le ............................................................................................................................................. 15
The Image Color Matching ............................................................................................................................. 15le
Using the OSD menu ............................................................................................................................................ 15
Using the OSD function buttons .......................................................................................................................... 16
Reassigning the function buttons ....................................................................................................................... 17
Changing the Power Mode setting (select products only) .................................................................................. 17
Using Auto-Sleep Mode (select products only) ................................................................................................... 17
Setting up Windows Hello facial recognition (select products only) .................................................................. 18
Using Windows Hello (select products only) ..................................................................................... 18
3 Support and troubleshooting ........................................................................................................................ 19
Solving common issues ....................................................................................................................................... 19
v
Button lockouts ................................................................................................................................................... 20
Using the auto-adjustment function (analog input) ........................................................................................... 20
Optimizing image performance (analog input) ................................................................................................... 21
4 Maintaining the monitor .............................................................................................................................. 23
Maintenance guidelines ....................................................................................................................................... 23
Cleaning the monitor ......................................................................................................................... 23
Shipping the monitor ......................................................................................................................... 24
Appendix A Technical ................................................................................................................. 25specications
Technical 54.6 cm (21.5 in) model ............................................................................................... 25specications
Technical 60.5 cm (23.8 in) model ............................................................................................... 25specications
Technical 68.6 cm (27 in) model .................................................................................................. 26specications
Technical 80.0 cm (31.5 in) model ............................................................................................... 27specications
Preset display resolutions ................................................................................................................................... 27
FHD Preset display and timing resolutions ....................................................................................... 27
QHD Preset display and timing resolutions ...................................................................................... 28
Power supply ................................................................................................................................ 29specications
Energy saver feature ........................................................................................................................................... 30
Appendix B Accessibility ................................................................................................................................. 31
HP and accessibility ............................................................................................................................................. 31
Finding the technology tools you need ............................................................................................ 31
The HP commitment ......................................................................................................................... 31
International Association of Accessibility Professionals (IAAP) ....................................................... 32
Finding the best assistive technology .............................................................................................. 32
Assessing your needs ..................................................................................................... 32
Accessibility for HP products .......................................................................................... 32
Standards and legislation .................................................................................................................................... 33
Standards .......................................................................................................................................... 33
Mandate 376 – EN 301 549 ............................................................................................ 33
Web Content Accessibility Guidelines (WCAG) ................................................................ 33
Legislation and regulations .............................................................................................................. 33
Useful accessibility resources and links .............................................................................................................. 34
Organizations .................................................................................................................................... 34
Educational institutions .................................................................................................................... 34
Other disability resources ................................................................................................................. 34
HP links .............................................................................................................................................. 35
Contacting support .............................................................................................................................................. 35
vi
viii
1 Getting started
Read this chapter to learn about safety information and where to additional HP resources.nd
Important safety information
An AC adapter and power cord might be included with the monitor. If you use another cord, use only a power
source and connection appropriate for this monitor. For information about the correct power cord set to use
with the monitor, see the provided in your documentation kit.Product Notices
WARNING! To reduce the risk of electric shock or damage to the equipment:
●Plug the power cord into an AC outlet that is easily accessible at all times.
●If the power cord has a three-pin attachment plug, plug the cord into a grounded (earthed) three-pin
outlet.
●Disconnect power from the computer by unplugging the power cord from the AC outlet. When
unplugging the power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Take care to route all cords and cables
connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
To reduce the risk of serious injury, read the Safety & Comfort Guide provided with your user guides. It
describes proper workstation setup and proper posture, health, and work habits for computer users. The
Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is also available on the web at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the computer
and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device such as a power
strip or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strip
must be specically labeled as having this capability. Use a power strip whose manufacturer a damage oers
replacement policy so that you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your monitor.
WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts could fall over and cause personal injury.
WARNING! Stability hazard: The device might fall, causing serious personal injury or death. To prevent
injury, securely attach the monitor to the or wall in accordance with the installation instructions.oor
WARNING! This equipment is not suitable for use in locations where children are likely to be present.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that might cause
disturbing from the screen.reections
More HP resources
Use this table to locate resources that provide product details, how-to information, and more.
Important safety information 1
Table 1-1 Additional information
Resource Contents
Setup Instructions Overview of monitor setup and features
HP support For HP support or to resolve a hardware or software problem, go to
http://www.hp.com/support, and follow the instructions to your product.nd
– or –
Type in the taskbar search box, and then select support HP Support Assistant.
Then select .Support
– or –
Select the question mark icon in the taskbar search box.
Then select .Support
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any other cables that shipped
with your monitor.
Preparing to call technical support
Use this information if you have to troubleshoot an issue.
If you cannot solve a problem using Support and troubleshooting on page 19, a call to technical support can
provide additional help. Have the following information available when you call.
●Monitor model number
●Monitor serial number
●Purchase date on invoice
●Conditions under which the problem occurred
●Error messages received
●Hardware conguration
●Name and version of the hardware and software that you are using
Getting to know your monitor
Your monitor has top-rated features. This section provides details about your components, where they are
located, and how they work.
Features
Depending on the model, your monitor might include the following features:
Display features
●54.6 cm (21.5 in) diagonal viewable screen area with 1920 × 1080 FHD plus full-screen support for lower
resolutions; includes custom scaling for maximum image size while preserving original aspect ratio
●60.5 (23.8 in) diagonal viewable screen area with 1920 × 1080 FHD plus full-screen support for lower
resolutions; includes custom scaling for maximum image size while preserving original aspect ratio
2 Chapter 1 Getting started
●68.6 cm (27 in) diagonal viewable screen area with 1920 × 1080 FHD or 2560 × 1440 QHD resolution,
plus full-screen support for lower resolutions; includes custom scaling for maximum image size while
preserving original aspect ratio
●80.0 cm (31.5 in) diagonal viewable screen area with 1920 × 1080 FHD resolution, plus full-screen
support for lower resolutions; includes custom scaling for maximum image size while preserving
original aspect ratio
●Liquid crystal display (LCD) with active matrix and in-plane switching (IPS)
●Wide color gamut to provide coverage of sRGB color spaces
●Nonglare panel with an LED backlight
●Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side
●Tilt adjustment capability
●Four on-screen display (OSD) buttons, three that you can recongure to quickly allow selection of the
most commonly used operations
●On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
●Color space presets for sRGB and BT.709
●Energy saver feature to meet requirements for reduced power consumption
●Security cable slot on the rear of the monitor for an optional security cable
●Cable management feature for placement of cables and cords
Connectors
●DisplayPort™ video input (select models)
●High-Denition Multimedia Interface™ (HDMI) video input
●Video Graphics Array (VGA) video input (select models)
●USB Type-C® port (select models)
●USB ports that connect to downstream USB devices (select models)
●Plug and Play capability, if supported by your operating system
Front components
To identify the components on the front of the monitor, use this illustration and table.
Getting to know your monitor 3
Table 1-2 Front components and their descriptions
Component Description
(1) Power button Turns the monitor on or o.
(2) Menu button Press to open the OSD menu. When the OSD menu is open, the light turns on.Menu
(3) OSD buttons
(assignable)
When the OSD menu is open, press the buttons to navigate through the menu. The
function light icons indicate the default button functions. For a description of these
functions, see Using the OSD function buttons on page 16.
You can reassign the function buttons to quickly select the most commonly used
operations. See Reassigning the function buttons on page 17.
Rear components 54.6 cm (21.5 in) and 60.5 cm (23.8 in) models
To identify the components on the rear of the 54.6 cm (21.5 in) and 60.5 cm (23.8 in) monitors, use this
illustration and table.
Table 1-3 Rear components and their descriptions
Component Description
(1) Security cable slot Connects an optional security cable.
4 Chapter 1 Getting started
Table 1-3 Rear components and their descriptions (continued)
Component Description
(2) Power connector Connects an AC adapter.
(3) Power light On: The monitor is on.
O: Depending on your monitor model, the monitor is or in Sleep state.o
(4) VGA connector Connects the VGA cable to a source device.
(5) HDMI port Connects the HDMI cable to a source device such as a computer or game console.
Rear components 68.6 cm (27 in) and 80.0 cm (31.5 in) models
To identify the components on the rear of the monitor, use this illustration and table.
Table 1-4 Rear components and their descriptions
Component Description
(1) Security cable slot Connects an optional security cable.
(2) Power connector Connects an AC adapter.
(3) Power light On: The monitor is on.
O: Depending on your monitor model, the monitor is or in Sleep state.o
(4) VGA connector Connects the VGA cable to a source device.
(5) HDMI ports (2) Connect the HDMI cable to a source device such as a computer or game console.
Rear components 68.6 cm (27 in) QHD model
To identify the components on the rear of the monitor, use this illustration and table.
Getting to know your monitor 5
Table 1-5 Rear components and their descriptions
Component Description
(1) Security cable slot Connects an optional security cable.
(2) Power connector Connects an AC adapter.
(3) Power light On: The monitor is on.
O: Depending on your monitor model, the monitor is or in Sleep state.o
(4) DisplayPort connector Connects the DisplayPort cable to a source device such as a computer or game console.
(5) HDMI ports (2) Connects the HDMI cable to a source device such as a computer or game console.
Rear components 68.6 cm (27 in) USB Type-C model
To identify the components on the rear of the monitor, use this illustration and table.
6 Chapter 1 Getting started
Table 1-6 Rear components and their descriptions
Component Description
(1) Security cable slot Connects an optional security cable.
(2) Power connector Connects an AC adapter.
(3) Power light On: The monitor is on.
O: Depending on your monitor model, the monitor is or in Sleep mode.o
(4) USB connectors (2) Connect USB devices.
IMPORTANT: If you use a VGA, DisplayPort, or HDMI cable for the video signal, you must
also connect a USB Type-C to USB Type-C cable between the monitor and the source
device to provide the upstream connection to enable the monitor hubs on the connected
host device.
(5) USB Type-C port Connects a USB Type-C cable to a source device such as a computer or game console.
Provides video display, data transfer, and (for select products) charges small devices
when the computer is on or in Sleep state.
(6) VGA port Connects the VGA cable to a source device such as a computer or game console.
(7) HDMI ports (2) Connect the HDMI cable to a source device such as a computer or game console.
Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of the
monitor or on a label under the front bezel of the monitor head. You might need these numbers when
contacting HP for support.
Setting up the monitor
This section describes attaching the monitor stand or wall mount and the options for connecting your monitor
to a PC, notebook, gaming console, or similar device.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel can cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will
not recover to its normal condition.
IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and to prevent damage to
the control buttons, position the monitor facedown on a surface covered with protective sheet foam or a at
nonabrasive cloth.
Setting up the monitor 7
Attaching the monitor stand
Correctly attaching your monitor stand is critical for safe use. This section describes how to safely attach a
stand.
TIP: Consider the placement of the monitor, because surrounding light and bright surfaces might cause
interfering reections.
NOTE: The procedures for attaching a monitor stand might be on other models.dierent
1. Position the monitor head facedown on a surface covered by protective sheet made of foam or a at
clean, dry cloth.
2. Insert the stand into the connector on the back of the monitor.
The latch on the bottom of the mounting plate pops up when the stand is locked in place.
3. Attach the base to the stand and tighten the screw .(1) (2)
Routing the cables
The monitor stand includes a cable management feature that you can use to organize your monitor cables.
1. Remove the cover from the stand .(1)
2. Route any cables that you want to organize through the stand and connect them to the appropriate
connectors on the rear of the monitor .(2)
8 Chapter 1 Getting started
3. Replace the cover on the stand .(3)
Connecting the cables
In addition to details about how to connect a cable, this section contains information about how your monitor
functions when you connect certain cables.
NOTE: Depending on the model, the monitor might be capable of supporting VGA, USB Type-C, HDMI, or
DisplayPort inputs. The video mode is determined by the video cable used. The monitor automatically
determines which inputs have valid video signals. You can select the inputs through the OSD menu. The
monitor ships with select cables. Not all cables shown in this section are included with the monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Connect a video cable.
NOTE: Except for USB Type-C input, the monitor automatically determines which inputs have valid
video signals. You must manually select USB Type-C input. To select any input, including USB Type-C,
open the OSD menu and select .Input
●Connect one end of a VGA cable to the VGA port on the rear of the monitor and the other end to the
VGA port on the source device.
Setting up the monitor 9
●Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor and
the other end to the DisplayPort connector on the source device.
●Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to
the HDMI port on the source device.
10 Chapter 1 Getting started
●Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the
other end to the USB Type-C port on the source device. (Use only the HP-approved USB Type-C
cable provided with the monitor.)
IMPORTANT: The monitor’s USB Type-C port provides network, data, video, and power delivery
(up to 65 W). If you use a VGA, DisplayPort, or HDMI cable for the video signal, you must also
connect a USB Type-C to USB Type-C cable between the monitor and source device. This connection
is required to provide the upstream connection to enable the monitor hubs on the connected host
device.
3. Connect one end of the power cord to the AC adapter and the other end to a grounded AC outlet . (1) (2)
Then connect the AC adapter to the power connector on the monitor .(3)
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one can
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
Setting up the monitor 11
Connecting USB devices (select products only)
Use USB ports to connect devices such as a digital camera, USB keyboard, or USB mouse.
Table 1-7 USB port locations
USB Ports
(1) USB ports (2)
(2) USB Type-C port
Adjusting the monitor
To support an ergonomic work space, your monitor the adjustment option outlined in this section.oers
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
▲Tilt the monitor head forward or backward to set it to a comfortable eye level.
12 Chapter 1 Getting started
Installing a security cable
As a security measure, you can secure the monitor to a object with an optional security cable that is xed
available from HP. Use the key that came with the optional security cable to attach and remove the lock.
Turning on the monitor
This section provides important information about preventing damage to your monitor, startup indicators,
and troubleshooting information.
IMPORTANT: Burn-in image damage might occur on monitors that display the same static image on the
screen for 12 or more hours. To avoid burn-in image damage, you should always activate a screen saver
application or turn the monitor when it will not be in use for a prolonged period of time. Image retention is o
a condition that might occur on all LCD screens. Burn-in damage on the monitor is not covered under the HP
warranty.
NOTE: If pressing the power button has no the Power Button Lockout feature might be enabled. To eect,
disable this feature, press and hold the monitor power button for 10 seconds.
NOTE: On select HP monitors, you can disable the power light in the OSD menu. Press the button to Menu
open the OSD, select Power Power LED, select , and then select .O
▲Press the power button on the monitor to turn it on.
Setting up the monitor 13
When you turn on your monitor, a monitor status message is displayed for 5 seconds. The message rst
shows which input is the current active signal, the status of the auto-switch source setting (On or default O;
setting is On), the current preset display resolution, and the recommended preset display resolution.
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
HP watermark and image retention policy
Some monitors are designed with In-Plane Switching (IPS) display technology, which provides ultrawide
viewing angles and advanced image quality. Though suitable for many applications, this panel technology is
not suitable for static, stationary, or images for long periods of time, unless you use screen savers.xed
Applications with static images can include camera surveillance, video games, marketing logos, and
templates. Static images can cause image retention damage that could look like stains or watermarks on the
monitor's screen.
Image retention damage on monitors that are in use 24 hours per day is not covered under the HP warranty.
To avoid image retention damage, always turn the monitor when it is not in use, or use the power o
management setting, if supported on your computer, to turn the monitor when the computer is idle.o
14 Chapter 1 Getting started
2 Using the monitor
This chapter describes how to use your monitor and its features, including software and utilities, the OSD
menu, the function buttons, power modes, and Windows Hello.
Downloading software and utilities
You can download and install these from HP Support.les
●INF (Information) le
●ICM (Image Color Matching) les
To download the les:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers.
3. Select your product type.
4. Enter your HP monitor model in the search and follow the on-screen instructions.eld
The Information le
The INF monitor resources used by Windows® operating systems to ensure monitor compatibility le denes
with the computer’s graphics adapter.
This monitor is Plug and Play compatible, and the monitor will work correctly without installing the INF le.
Monitor Plug and Play compatibility requires that the computer’s graphics card is VESA DDC2 compliant and
that the monitor connects directly to the graphics card. Plug and Play does not work through separate BNC-
type connectors or through distribution boxes, or both.buers,
The Image Color Matching le
The ICM are data that are used in conjunction with graphics programs to provide consistent color les les
matching from monitor screen to printer, or from scanner to monitor screen. These les are activated from
within graphics programs that support this feature.
NOTE: The ICM color is written in accordance with the International Color Consortium (ICC) prole Prole
Format specication.
Using the OSD menu
You can adjust your HP monitor to suit your preferences. Use the OSD menu to customize the viewing features
of your monitor.
To access and make adjustments in the OSD:
●Use the buttons under the bottom of the monitor’s front bezel.
To access the OSD menu and make adjustments:
Downloading software and utilities 15
1. If the monitor is not already on, press the power button to turn on the monitor.
2. Press the button.Menu
3. Use the three function buttons to navigate, select, and adjust the menu choices. The on-screen button
labels vary, depending on which menu or submenu is active.
The following table lists possible menu selections in the OSD main menu. It includes descriptions for each
setting and its impacts on your monitor's appearance or performance.
Table 2-1 OSD menu options and descriptions
Main menu Description
Brightness+ Adjusts the brightness level of the screen. The factory default is 65.
Color Selects and adjusts the screen color.
Image Adjusts the screen image.
Input Selects the video input signal.
Power Adjusts the power settings.
Menu Adjusts the OSD menu and selects the language in which the OSD menu is displayed (the factory default is
English).
Management Adjusts the DDC/CI settings and returns all OSD menu settings to the factory default settings.
Information Provides information about the monitor, such as optimal display mode, power mode, and serial number.
Exit Exits the OSD menu screen.
Using the OSD function buttons
The function buttons useful actions, and you can customize all but one of them to make them even more oer
useful.
NOTE: The actions of the function buttons vary among monitor models.
For information about changing the function of the buttons, see Reassigning the function buttons
on page 17.
Table 2-2 Button names and descriptions
Button Description
(1) Menu button Opens the OSD main menu, selects a menu item from the OSD, or closes the OSD
menu.
(2) Brightness button
Assignable function button
Adjusts the monitor screen brightness.
(3) Color Viewing Modes button Opens the menu where you can adjust the monitor screen to a
comfortable viewing light or select a preset view mode.
16 Chapter 2 Using the monitor
Table 2-2 Button names and descriptions (continued)
Button Description
Assignable function button
(4) Next input button
Assignable function button
Switches the monitor's input source to the next active input.
Reassigning the function buttons
Except for the button, you can change the action associated with a function button from the default Menu
action that you can quickly access your most commonly used menu items.
To reassign the function buttons:
1. Press the button to open the OSD menu.Menu
2. Select , select Menu Assign Buttons, and then select one of the available options for the button that you
want to assign.
Changing the Power Mode setting (select products only)
This section describes how to activate Performance mode. Certain features on your monitor might require
Performance mode to be active.
When in Sleep state, to comply with international power standards, the monitor default setting is Power
Saver mode.
If your monitor supports Performance mode, then to keep the USB ports enabled when the monitor is in Auto-
Sleep Mode, change the Power Mode setting from Power Saver to Performance.
NOTE: If you are connecting a computer that is not battery powered, the Power Mode setting must be
changed to Performance mode.
To change the power mode setting:
1. Press the button to open the OSD menu.Menu
2. Select Power, select Power Mode, and then select Performance.
3. Select and close the OSD.Back
Using Auto-Sleep Mode (select products only)
Your monitor has an energy-saving feature called Auto-Sleep Mode, a reduced power state. This section
describes how to activate or adjust Auto-Sleep Mode on your monitor.
When Auto-Sleep Mode is enabled (enabled by default), the monitor enters a reduced power state when the
computer signals low power mode (absence of either horizontal or vertical sync signal).
Upon entering this reduced power state (Auto-Sleep Mode), the monitor screen is blanked, the backlight turns
o, and the power light turns amber. The monitor draws less than 0.5 W of power when in this reduced power
state. The monitor wakes from Auto-Sleep mode when the computer sends an active signal to the monitor
(for example, when you activate the mouse or keyboard).
To disable Auto-Sleep Mode in the OSD:
Reassigning the function buttons 17
1. Press the button to open the OSD, or press the center of the OSD controller to open the OSD.Menu
2. In the OSD, select Power.
3. Select Auto-Sleep Mode, and then select .O
Setting up Windows Hello facial recognition (select products
only)
In select products, you can use Windows Hello facial recognition to gain quick, secure access to your
computer. You can establish facial recognition by using either the camera on your computer or the camera on
your monitor (select models).
NOTE: Windows Hello is only supported on the Windows 10 operating system.
Using Windows Hello (select products only)
Even if your computer does not have a Windows Hello camera, you can still set up Windows Hello facial
recognition using the IR camera on your monitor (select models).
1. Select the Start button, select , select Settings Accounts Sign-in options, and then select .
2. Under Windows Hello Set up Face Recognition, select under .
3. Under Welcome to Windows Hello Get Started, select , and then follow the on-screen instructions to
enroll your facial ID and set up a PIN.
You can now use the IR camera on the monitor to log in when using Windows Hello.
18 Chapter 2 Using the monitor
3 Support and troubleshooting
If your monitor is not working as expected, you might be able to resolve the issue by following the
instructions in this section.
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended solutions.
Table 3-1 Common issues and solutions
Issues Possible cause Solution
USB ports are not working. A USB Type-C to USB Type-C cable is
not connected between the monitor
and the source device.
If you use a VGA, DisplayPort, or HDMI cable for the video
signal, you must also connect a USB Type-C to USB Type-C
cable between the monitor and the source device to provide
the upstream connection to enable the monitor hubs on the
connected host device.
Screen is blank or video is
blinking.
Power cord is disconnected. Connect the power cord.
Monitor is Press the monitor power button.o.
NOTE: If pressing the power button has no press and eect,
hold the power button for 10 sec to disable the Power Button
Lockout feature.
Video cable is improperly connected. Connect the video cable properly. For more information, see
Connecting the cables on page 9.
System is in Auto-Sleep Mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible. Open the OSD menu and select the Input Auto- menu. Set
Switch Input to and manually select the input.O
or
Replace the video card or connect the video cable to one of
the computer’s on-board video sources.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low. Open the OSD menu, and select Brightness+ to adjust the
brightness scale as needed.
“Check Video Cable” is
displayed on the screen.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is o
while connecting the video cable.
“Input Signal Out of Range” is
displayed on screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting (see Preset display
resolutions on page 27).
The monitor does not enter
into a low-power sleep state.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power Auto-Sleep , select
Mode, and then set auto-sleep to .On
“OSD Lockout” is displayed. The monitor's OSD Lockout function
is enabled.
Press and hold the button for 10 seconds to disable the Menu
OSD Lockout function.
“Power Button Lockout” is
displayed.
The monitor's Power Button Lockout
feature is enabled.
Press and hold the Power button for 10 seconds to unlock the
power button function.
Solving common issues 19
Button lockouts
The button lockout function is available only when the monitor is on, an active signal is displayed, and the
OSD menu is closed. Holding down the power button or button for 10 seconds disables that button. You Menu
can re-enable the button by holding it down again for 10 seconds.
Using the auto-adjustment function (analog input)
The auto-adjustment feature automatically engages and attempts to optimize your screen under several
conditions.
●Monitor setup
●Factory reset of the computer
●Changing monitor resolution
You can manually optimize the screen performance for the VGA (analog) input at any time from the Auto
Adjustment menu in the OSD. You can download the auto-adjustment pattern software utility from
http://www.hp.com/support.
Do not use this procedure if the monitor is using an input other than VGA. If the monitor is using a VGA
(analog) input, this procedure can correct the following image quality conditions:
●Fuzzy or unclear focus
●Ghosting, streaking, or shadowing eects
●Faint vertical bars
●Thin, horizontal scrolling lines
●An pictureo-center
To use the auto-adjustment feature:
1. Turn the monitor on, and then wait for 20 minutes before adjusting.
2. Press the button to open the OSD menu, select , and then select . If the Menu Image Auto Adjustment
result is not satisfactory, continue with the procedure.
3. Open the auto-adjustment utility. (You can download this utility from http://www.hp.com/support.) The
setup test pattern is displayed.
4. Press the key or any other key on the keyboard to exit the test pattern.esc
20 Chapter 3 Support and troubleshooting
Optimizing image performance (analog input)
If you would like to customize your settings, this section describes how to manually optimize your monitor's
image.
You can adjust two controls in the on-screen display to improve image performance: Clock and Phase
(available in the OSD menu). Use these controls only when the auto-adjustment function does not provide a
satisfactory image.
NOTE: You can adjust the Clock and Phase controls only when you use an analog (VGA) input. These controls
are not adjustable for digital inputs.
The Clock must be set correctly because the Phase settings are dependent on the main Clock setting.rst
●Clock—Increases or decreases the value to minimize any vertical bars or stripes visible on the screen
background.
●Phase—Increases or decreases the value to minimize video ickering or blurring.
NOTE: When you use the controls, you will obtain the best results by using the auto-adjustment pattern
software utility. You can download this utility from http://www.hp.com/support.
When adjusting the Clock and Phase values, if the monitor images become distorted, continue adjusting the
values until the distortion disappears. To restore the factory settings, press the button to open the OSD Menu
menu, then select , select Management Factory Reset, and select Yes.
To eliminate vertical bars (Clock):
1. Press the button to open the OSD menu, select , and then select .Menu Image Clock and Phase
2. Select Clock, and then use the OSD buttons on the monitor that display up and down arrow icons to
eliminate vertical bars. Press the buttons slowly so that you do not miss the optimum adjustment point.
3. After adjusting the Clock, if ickering, blurring, or bars appear on the screen, proceed to adjust the
Phase.
To remove ickering or blurring (Phase):
1. Press the button to open the OSD menu, select , and then select .Menu Image Clock and Phase
2. Select , and then use the OSD buttons on the monitor that display up and down arrow icons to Phase
eliminate ickering or blurring. Flickering or blurring might not be eliminated, depending on the
computer or graphics controller card installed.
To correct screen position (Horizontal Position or Vertical Position):
1. Press the button to open the OSD menu, select , and then select Menu Image Image Position.
Optimizing image performance (analog input) 21
2. Press the OSD buttons on the monitor that display up and down arrow icons to properly adjust the
position of the image in the display area of the monitor. The Horizontal Position shifts the image left or
right; the Vertical Position shifts the image up or down.
22 Chapter 3 Support and troubleshooting
4 Maintaining the monitor
Properly maintained, your monitor can run for many years. These instructions provide steps you can perform
to keep your monitor in the best condition.
Maintenance guidelines
Follow these instructions to enhance the performance and extend the life of the monitor.
●Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●Use only a power source and connection appropriate for this monitor, as indicated on the label or back
plate of the monitor.
●Be sure that the total ampere rating of the products connected to the outlet does not exceed the current
rating of the AC outlet and that the total ampere rating of the products connected to the cord does not
exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for
each device.
●Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
●Turn the monitor when it is not in use, and use a screen saver program. Doing this can substantially o
increase the life expectancy of the monitor.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
●Never block the slots and openings of the cabinet or push objects into them. These openings provide
ventilation.
●Do not drop the monitor or place it on an unstable surface.
●Do not allow anything to rest on the power cord. Do not walk on the cord.
●Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
Cleaning the monitor
Use these instructions to clean your monitor when necessary.
1. Turn the monitor and unplug the power cord from the AC outlet.o
2. Disconnect any external devices.
3. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
4. For more diicult cleaning situations, use a 50/50 mix of water and isopropyl alcohol.
IMPORTANT: Do not use cleaners that contain petroleum-based materials such as benzene, thinner, or
any volatile substance to clean the monitor screen or cabinet. These chemicals might damage the
monitor.
Maintenance guidelines 23
Produktspecifikationer
| Varumärke: | HP |
| Kategori: | Övervaka |
| Modell: | M27fw |
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