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User Guide
20278-301-0110
February 27, 2020
Matrox
®
QuadHead2Go
™
Series
QuadHead2Go Q185 • QuadHead2Go Q155
2 Matrox QuadHead2Go Series – User Guide
Contents
Matrox safety information ...................................................................................... 5
Installation and operation .......................................................................................................................5
If a power supply (internal or external) was included with your product ............................................ 5
If your product includes laser-based technology ................................................................................... 6
If your product includes a battery ...........................................................................................................6
Repair ....................................................................................................................................................... 6
Overview ................................................................................................................. 7
Hardware supplied ................................................................................................................................... 7
Software available ....................................................................................................................................7
Hardware required (sold separately) ......................................................................................................7
Optional hardware (sold separately) ...................................................................................................... 7
Installation overview ...............................................................................................................................8
More information .................................................................................................................................... 8
Getting started ........................................................................................................ 9
Configuration guide ................................................................................................................................ 9
Before you begin ...................................................................................................................................... 9
Installing your QuadHead2Go card ..................................................................... 10
Before you begin ....................................................................................................................................10
Preventing damage to your hardware ....................................................................................10
Step-by-step installation ........................................................................................................................10
Installing multiple cards ........................................................................................................................11
Connecting your QuadHead2Go Q185 card ....................................................... 12
Before you begin ....................................................................................................................................12
Connection overview ............................................................................................................................. 12
Description of supported connectors ................................................................................................... 13
Step-by-step connection setup .............................................................................................................. 13
Connecting your QuadHead2Go Q155 card ....................................................... 15
Before you begin ....................................................................................................................................15
Connection overview ............................................................................................................................. 15
Description of supported connectors ................................................................................................... 16
Step-by-step connection setup .............................................................................................................. 16
Matrox QuadHead2Go Series – User Guide 3
Connecting your QuadHead2Go Q185 unit ......................................................... 18
Before you begin ....................................................................................................................................18
Connection overview .............................................................................................................................18
QuadHead2Go Q185 – Back ..................................................................................................18
Description of connectors ..................................................................................................................... 19
Step-by-step connection setup ..............................................................................................................19
Connecting your QuadHead2Go Q155 unit ......................................................... 22
Before you begin ....................................................................................................................................22
Connection overview .............................................................................................................................22
QuadHead2Go Q155 – Back ..................................................................................................22
Description of connectors ..................................................................................................................... 23
Step-by-step connection setup ..............................................................................................................23
Validating your QuadHead2Go setup .................................................................. 25
Connection checklist .............................................................................................................................25
Description of status LEDs ....................................................................................................................25
QuadHead2Go unit ................................................................................................................25
Network connector .................................................................................................................26
Validating network discovery ................................................................................................................26
Multiple subnet support .........................................................................................................26
Updating your Matrox QuadHead2Go firmware ................................................. 27
Supported operating systems ................................................................................................................27
Obtaining the Matrox QuadHead2Go firmware updater package ..................................................... 27
Before you update your firmware .........................................................................................................27
Step-by-step instructions ...................................................................................................................... 28
Matrox PowerWall software ................................................................................. 30
Before you begin ....................................................................................................................................30
Obtaining Matrox PowerWall software ................................................................................................ 30
Installing your software ......................................................................................................................... 30
Accessing Matrox PowerWall software .................................................................................................30
Running Matrox PowerWall .................................................................................................................. 31
More information .................................................................................................................................. 31
Using control buttons on your QuadHead2Go device ........................................ 32
Product information .............................................................................................. 34
Specifications .........................................................................................................................................34
QuadHead2Go Q185 card ......................................................................................................34
4 Matrox QuadHead2Go Series – User Guide
QuadHead2Go Q155 card ......................................................................................................35
QuadHead2Go Q185 unit ......................................................................................................36
QuadHead2Go Q155 unit ......................................................................................................37
External power supply ........................................................................................................................... 38
Environmental ....................................................................................................................................... 38
Appendix A – Matrox secure cable solution ........................................................ 39
QuadHead2Go card ............................................................................................................................... 39
Mini DisplayPort™ .................................................................................................................39
Mini HDMI® ...........................................................................................................................40
QuadHead2Go unit ............................................................................................................................... 41
Appendix B – Mounting your Matrox unit ............................................................ 43
Mounting guidelines .............................................................................................................................. 43
Mounting your QuadHead2Go unit ..................................................................................................... 44
Mounting your units horizontally .........................................................................................44
Mounting your units vertically ...............................................................................................44
Using your angled bracket kit ............................................................................................................... 45
Mounting to a 75 or 100 mm mounting space ......................................................................45
Mounting to a 200 mm mounting space ...............................................................................45
Customer support ................................................................................................. 46
Matrox web ............................................................................................................................................ 46
Technical support .................................................................................................................................. 46
Information we need ..............................................................................................................46
Program specific problems .....................................................................................................47
Software package download ..................................................................................................................47
View your warranty information .......................................................................................................... 47
View the third party software notices ................................................................................................... 47
Register your Matrox product ............................................................................................................... 47
Matrox QuadHead2Go Series – User Guide 5
Matrox safety information
To ensure safe and reliable operation of your Matrox product, to avoid personal injury, and
to prevent damage to your computer or Matrox hardware, read the following guidelines.
Installation and operation
Read and retain all instructions. Only use your Matrox product according to the
instructions, operating ranges, and guidelines provided in the Matrox user guide and
other related Matrox documentation. Failure to follow these instructions could result in
damage to your product or injury to the user or installer.
Don’t expose your Matrox product to rain, water, condensation, or moisture.
Your Matrox product (card or unit) can become hot while operating. Always
turn off your computer, unplug it, then wait for it to cool before touching any
of the internal parts of your computer or installing your Matrox card. Allow
hot surfaces to cool before touching your Matrox unit.
Static electricity can severely damage electronic parts. Before touching any electronic
parts, drain static electricity from your body (for example, by touching the metal frame
of your computer).
When handling a card, carefully hold it by its edges and avoid touching its circuitry.
Don’t stack devices or place devices so close together that they’re subject to recirculated
or preheated air.
Don’t operate your system or Matrox product near a heat source or restrict airflow to
your system, and make sure the ambient temperature doesn’t exceed the maximum
recommended temperatures. Don’t block ventilation holes on your unit or system.
If a power supply (internal or external) was included with your
product
Don’t place the external power supply directly on top of the device.
Only use power supplies originally supplied with the product or use a replacement that’s
approved by Matrox. Don’t use the power supply if it appears to be defective or has a
damaged chassis.
Matrox QuadHead2Go Series – User Guide 9
Getting started
Your QuadHead2Go product has one (1) input connector (DisplayPort, Mini DisplayPort, HDMI, or
Mini HDMI) and four (4) HDMI or Mini HDMI output connectors to allow you to receive a signal
of up to 8K by 8K and output on up to four (4) HD HDMI monitors.
Configuration guide
For information on the possible display wall setups, see the Matrox QuadHead2Go Configuration
Guide (www.matrox.com/quadhead2go/support).
Before you begin
We recommend you have the following:
DHCP (Dynamic Host Configuration Protocol) server
DNS (Domain Name System) server
10 Matrox QuadHead2Go Series – User Guide
Installing your QuadHead2Go card
This section describes how to install your Matrox card. If your Matrox card is already installed in your
system, skip to “Connecting your QuadHead2Go Q185 card”, page 12 or “Connecting your
QuadHead2Go Q155 card”, page 15. For information specific to your system, like how to remove its
cover, see your system manual.
Before you begin
To avoid personal injury and to prevent damage to your system or Matrox hardware, read the
following guidelines before installing and connecting your Matrox hardware.
Preventing damage to your hardware
While your system is turned off but still plugged in, some electrical current is supplied
to the motherboard. This current may prevent newly installed hardware from working
properly. Always try to insert or remove your card as straight as possible.
Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
When connecting devices, make sure the connectors are properly fastened.
Review the safety information provided. For more information, see “Matrox safety
information”, page 5.
Step-by-step installation
1Choose an expansion slot
Most systems have different types of
expansion slots. Choose a PCI Express®
(PCIe®) slot. Your system manual should
identify the location of each type of
expansion slot in your system.
(Back of system)
(×16)
(×8)
PCI
slots
PCI Express
slots
(×4)
(×1)
Matrox QuadHead2Go Series – User Guide 12
Connecting your QuadHead2Go Q185
card
This section describes how to connect your Matrox QuadHead2Go Q185 card.
Before you begin
To avoid possible problems that could damage your monitors or prevent you from using your Matrox
product, read the following guidelines before connecting your devices.
Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
Review the safety information provided. For more information, see “Matrox safety
information”, page 5.
Connection overview
LAN
(Network)
Mini HDMI OUT
(Monitors)
Mini DisplayPort IN
(Audio/video source)
Matrox QuadHead2Go Series – User Guide 14
3Connect to your network
Connect a network cable to the RJ-45
connector on your QuadHead2Go card.
After connecting your QuadHead2Go card, validate your connection setup (see “Validating your
QuadHead2Go setup”, page 25).
15 Matrox QuadHead2Go Series – User Guide
Connecting your QuadHead2Go Q155
card
This section describes how to connect your Matrox QuadHead2Go Q155 card.
Before you begin
To avoid possible problems that could damage your monitors or prevent you from using your Matrox
product, read the following guidelines before connecting your devices.
Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
Review the safety information provided. For more information, see “Matrox safety
information”, page 5.
Connection overview
2
1
3
4
1 2 3 4
LAN
(Network)
Mini HDMI OUT
(Monitors)
Mini HDMI IN
(Audio/video source)
Matrox QuadHead2Go Series – User Guide 18
Connecting your QuadHead2Go Q185
unit
This section describes how to connect your Matrox QuadHead2Go Q185 unit.
Before you begin
To avoid possible problems that could damage your monitors or prevent you from using your Matrox
product, read the following guidelines before connecting your devices.
Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
Review the safety information provided. For more information, see “Matrox safety
information”, page 5.
Connection overview
QuadHead2Go Q185 – Back
DisplayPort IN
(Audio/video
source)
HDMI OUT
(Monitors)
LAN
(Network)
12V DC power
21 Matrox QuadHead2Go Series – User Guide
For more information on LEDs, see “Description of status LEDs”, page 25.
After connecting your QuadHead2Go unit, validate your connection setup (see “Validating your
QuadHead2Go setup”, page 25).
WA R N I NG :
To avoid damaging the power connector on your
device or on your power cable when unplugging a unit, firmly
hold the power connector, pull back the connector on the cable,
then carefully remove the power cable.
23 Matrox QuadHead2Go Series – User Guide
Description of connectors
Step-by-step connection setup
This section guides you through the step-by-step connection setup of your QuadHead2Go unit. For
more information on connectors, see “Description of connectors”, page 23.
1Connect your HDMI source
Connect your HDMI source to the
HDMI IN
connector on your QuadHead2Go unit.
Connector Description
12V DC power Connect the 12V DC power supply included with your product to this
connector. While the 12V DC power supply is connected to the device
and electrical socket, the power LED ( ) is active (not black). For more
information on LEDs, see “Description of status LEDs”, page 25.
HDMI IN Connect your HDMI cable to your Matrox unit. Connect the other end of
the cable to your audio/video source.
HDMI OUT Connect a digital monitor to this connector.
LAN Connect a network cable to this connector.
Note:
To connect your monitors, the overmold (or boot) of the HDMI connectors must
respect the maximum width (0.823 inches/20.9 mm) and thickness (0.452 inches/11.5
mm) stated in the HDMI specifications.
For the HDMI connectors, we recommend you use certified HDMI cables that support
your maximum resolution.
HDMI OUT
1 2 43
HDMI IN
Matrox QuadHead2Go Series – User Guide 24
2Connect your digital monitors
Connect your monitors to the
HDMI OUT
connectors on your QuadHead2Go unit.
3Connect to your network
Connect a network cable to the
LAN
( )
connector on your QuadHead2Go unit.
4Connect your power supply
Connect the 12V power supply included with
your product to the
12V
connector on the
QuadHead2Go unit. While the power supply
is connected to the unit and electrical socket,
the power LED
( )
is active (not black).
For more information on LEDs, see
“Description of status LEDs”, page 25.
After connecting your QuadHead2Go unit, validate your connection setup (see “Validating your
QuadHead2Go setup”, page 25).
HDMI OUT
1 2 43
HDMI IN
1234
HDMI OUT
1 2 43
HDMI IN
HDMI OUT
1 2 43
HDMI IN
WA R N I NG :
To avoid damaging the power connector on your
device or on your power cable when unplugging a unit, firmly
hold the power connector, pull back the connector on the cable,
then carefully remove the power cable.
Matrox QuadHead2Go Series – User Guide 26
Network connector
The network connectors on your QuadHead2Go products use LEDs to
provide information on the network activity and presence. The following
describes the different network connector LEDs.
Validating network discovery
QuadHead2Go Series devices are initially assigned their IP addresses through DHCP (Dynamic Host
Control Protocol). After connecting your devices, we recommend verifying that all of your devices are
discovered by the network. For more information, contact your network administrator.
Multiple subnet support
QuadHead2Go Series devices that are in the same subnet are detected through the UPnP (Universal
Plug and Play) protocol. If your devices are in different network subnets, you need to validate network
discovery in each subnet separately. For more information on using different subnets, contact your
network administrator.
After validating your connection setup, install your software.
LED color A B
No LED (black) Device isn’t powered. —
Green (solid) Device is active. Device is active. No errors.
Green (slow blink) Device is rebooting. Input or output signal doesn’t
match configuration.
Green (fast blink) Device is selected.
(I-am-here feature.) —
Amber (solid) Firmware update in progress. No input signal detected.
Amber (slow blink) No network detected. Firmware update in progress.
Red (solid)
Device has detected a fatal error. Try powering your device off and
on. If, after restarting your device, the LEDs are still red, contact your
vendor for technical support (see “Customer support”, page 46).
LED color Network activity Network presence
No LED (black) No network activity detected. —
Green (fast blink) Network activity detected. —
Green — 1 Gbps
Network
activity
Network
presence
27 Matrox QuadHead2Go Series – User Guide
Updating your Matrox QuadHead2Go
firmware
The Matrox QuadHead2Go Firmware Updater enables you to update the firmware and install the
default layouts of your Matrox QuadHead2Go products.
Supported operating systems
The Matrox QuadHead2Go Firmware Updater supports the following operating systems:
Windows® Server® 2019
Windows® Server® 2016
Windows® 10 (64-bit)
Linux (tested with Ubuntu 14.04 and Mono 5.12)
Obtaining the Matrox QuadHead2Go firmware updater
package
Matrox makes the latest firmware and updater package for your QuadHead2Go products
available on the Matrox web site (
www.matrox.com/QuadHead2Go/support
).
Download the latest firmware package and extract the files to a local folder on your
system (for example,
C:\QuadH ead2GoFirmwareUpdate
).
Before you update your firmware
Before you update the firmware on your QuadHead2Go devices, read the following guidelines:
Make sure you have at least 1 GB of free disk space available.
To avoid possible problems with your QuadHead2Go devices, we recommend running
only one instance of the QuadHead2Go firmware updater on your network at a time.
Note:
Your Matrox QuadHead2Go product may ship with an older firmware version.
Before using your QuadHead2Go product, you must update the firmware version installed
on your devices to use the version of your deployed release.
Matrox QuadHead2Go Series – User Guide 30
Matrox PowerWall software
Matrox® PowerWall™ software is available for Matrox QuadHead2Go™
multi-monitor controllers to simplify video wall designs and installations of
your QuadHead2Go devices. The software works in offline mode to
customize configurations of any type and size without the need for an active
connection to a QuadHead2Go. Configurations are then uploaded to your physical devices.
As well as being able to configure your input and outputs resolution, you can also:
Rotate each output independently of the others in 90-degree increments – 90, 180, and
270 degrees – for artistic video wall configurations.
Control and fine-tune bezels using pre-set images to ensure seamless image displays.
Optimize visuals by cropping, upscaling, or downscaling the content as desired.
This section describes how to install and use Matrox PowerWall software for
Windows® Server® 2016
,
Windows® 10 Standard (64-bit)
,
Windows® 10 Professional (64-bit)
,
Windows® 10 Enterprise
(64-bit)
, and
Windows® 10 IoT
.
Before you begin
You may need administrator rights to install or uninstall certain software. For more
information, see Windows documentation or contact your system administrator.
To assign an initial IP address to your devices, a DHCP (Dynamic Host Configuration
Protocol) server is recommended.
Obtaining Matrox PowerWall software
Matrox makes the latest PowerWall software available on the Matrox web site
(www.matrox.com/QuadHead2Go/support).
Installing your software
To install the software for your QuadHead2Go product, run the installation program for your
software package. Follow the on-screen instructions.
Accessing Matrox PowerWall software
To access PowerWall,
c
lick
Start
All apps
*
Matrox PowerWall
*
Matrox PowerWall
.
(* Depending on your configuration of Windows, this part may not be necessary.)
31 Matrox QuadHead2Go Series – User Guide
Running Matrox PowerWall
When PowerWall starts for the first time, a blank design is created. A design contains the devices in
your video wall and their settings. To create a design, you add and remove devices. These devices are
virtual because their settings aren't directly linked to a physical device.
To set up your display wall design:
Add or remove devices from your display wall.
Define different layouts for the outputs of your devices using the canvas and the device
output settings.
Select the input resolution of your device.
Define the network settings of your device.
Upload the configurations of the devices in your design to your physical QuadHead2Go
devices.
More information
For more information on PowerWall software, see the help file included with your PowerWall
software.
Produktspecifikationer
| Varumärke: | Matrox |
| Kategori: | Server |
| Modell: | Q2G-H4K |
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