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202-10104-01
September 2005
NETGEAR, Inc.
4500 Great America Parkway
Santa Clara, CA 95054 USA
Reference Manual for the
NETGEAR Storage Central
SC101
ii
v1.0, September 2005
© 2005 by NETGEAR, Inc. All rights reserved. FullManual.
Technical Support
Please register to obtain technical support. Please retain your proof of purchase and warranty information.
To register your product, get product support or obtain product information and product documentation, go to
http://www.netgear.com. If you do not have access to the World Wide Web, you can register your product by lling
out the registration card and mailing it to NETGEAR customer service.
You will find technical support information at:
http://www.netgear.com/support/main.asp through the customer service area. If you want to contact technical
support by telephone, see the support information card for the correct telephone number for your country.
Trademarks
NETGEAR is a registered trademark of NETGEAR, INC. Windows is a registered trademark of Microsoft Corporation.
Other brand and product names are trademarks or registered trademarks of their respective holders. Information is
subject to change without notice. All rights reserved.
Hard Drive Not Included
A hard drive is not included with this NETGEAR product. You are solely responsible for the selection, purchase and
installation of your own IDE hard disk drive. By using this NETGEAR product, you understand and agree that (i)
NETGEAR is not warranting your hard drive or its contents; and (ii) NETGEAR is not responsible under any
circumstances for any damage to or loss of contents that results from the misuse of any hard drive with the NETGEAR
product, regardless of the cause of such damage or loss.
Statement of Conditions
In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to
make changes to the products described in this document without notice. NETGEAR does not assume any liability that
may occur due to the use or application of the product(s) or circuit layout(s) described herein.
Federal Communications Commission (FCC) Compliance Notice:
Radio Frequency Notice
Note: Changes or modications not expressly approved by NETGEAR, Inc. could void the user's authority to operate
this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.
FOR HOME OR OFFICE USE
Tested to Comply
with FCC Standards
Storage Central SC101
v1.0, September 2005
iii
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation.
Product and Publication Details
Model Number: SC101
Publication Date: September 2005
Product Family: storage area network
Product Name: Storage Central SC101
Home or Business Product: Home
Language: English
Publication Part Number: 202-10104-01
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Contents
Chapter 1
About This Manual
Audience, Scope, Conventions, and Formats ................................................................1-1
How to Use This Manual ................................................................................................1-3
How to Print this Manual .................................................................................................1-4
Chapter 2
Introduction
About the Storage Central SC101 ..................................................................................2-1
Support for Standards ..............................................................................................2-1
Key Features ............................................................................................................2-1
System Requirements ..............................................................................................2-2
What’s In the Box? .........................................................................................................2-2
Front Description ............................................................................................................2-3
Back Description .............................................................................................................2-4
Chapter 3
Installation and Basic Configuration
Installation Overview ......................................................................................................3-1
First, Install a Hard Disk and Connect the SC101 ..........................................................3-2
Verify the Hard Disk Is Set to “Cable Select” ...........................................................3-2
Install the Hard Disk .................................................................................................3-3
Connect the SC101 to Your Network .......................................................................3-5
Next, Install the SC101 Software ....................................................................................3-5
Before You Begin .....................................................................................................3-5
Now, Create Disk Space for PCs That Will Use the SC101 ...........................................3-7
Using the Status Bar and Context Sensitive Help ..........................................................3-8
Troubleshooting Tips ......................................................................................................3-9
Always restart your network in this sequence: ........................................................3-9
Check the status lights to verify correct operation. .................................................3-9
Technical Support ...........................................................................................................3-9
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Chapter 4
Management
Storage Application Scenarios ........................................................................................4-1
Expanding PC Disk Storage .....................................................................................4-2
Easy Access to Photos, Music, or Videos ................................................................4-3
Protecting Against Data Loss ...................................................................................4-4
Understanding the Product Update Features .................................................................4-5
Chapter 5
Configuration
Understanding the Wizard Setup Mode and the Advanced Configuration Mode ...........5-1
Using the Wizard Setup Mode ........................................................................................5-2
Creating a New Drive .....................................................................................................5-3
Managing an Existing Drive ............................................................................................5-4
Attaching Drives .............................................................................................................5-6
Chapter 6
Advanced Configuration
Using Advanced Configuration Options ..........................................................................6-2
Checking Storage Central Status ....................................................................................6-3
Creating or Managing Drives ..........................................................................................6-4
View/Attach Available Drive ............................................................................................6-5
Firmware Upgrade ..........................................................................................................6-5
Chapter 7
Troubleshooting
Basic Functioning ...........................................................................................................7-1
The storage area network has no power ..................................................................7-1
No lights are lit on the storage area network ............................................................7-1
Common Problems and Solutions ..................................................................................7-2
Frequently Asked Questions ..........................................................................................7-2
Restoring the Default Configuration ...............................................................................7-6
Appendix A
Specifications
Specifications for the SC101 ......................................................................................... A-1
Appendix B
Related Documents
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Chapter 1
About This Manual
This chapter describes the intended audience, scope, conventions, and formats of this manual.
Audience, Scope, Conventions, and Formats
This reference manual assumes that the reader has basic to intermediate computer and Internet
skills. However, basic computer network, Internet, firewall, and VPN technologies tutorial
information is provided in the Appendices and on the Netgear website.
This guide uses the following typographical conventions:
This guide uses the following formats to highlight special messages:
Table 1-1. Typographical Conventions
italics Emphasis, books, CDs, URL names
bold User input
fixed Screen text, file and server names, extensions, commands, IP addresses
Note: This format is used to highlight information of importance or special interest.
Tip: This format is used to highlight a procedure that will save time or resources.
Warning: Ignoring this type of note may result in a malfunction or damage to the
equipment.
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This manual is written for the Storage Central according to these specifications:
Danger: This is a safety warning. Failure to take heed of this notice may result in
personal injury or death.
Table 1-2. Manual Scope
Product Version Storage Central SC101
Manual Publication Date September 2005
Note: Product updates are available on the NETGEAR, Inc. Web site at
http://kbserver.netgear.com/products/SC101.asp.
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Chapter 2
Introduction
For quick installation and setup, please see the SC101 Storage Central Installation Guide. This
manual describes in detail how to set up the SC101 and provides you with further reference
information.
This chapter introduces the NETGEAR Storage Central SC101. Minimal prerequisites for
installation are presented in “System Requirements” on page 2-2.
About the Storage Central SC101
This manual describes the installation and use of the SC101 for operation with a Microsoft®
Windows® XP (SP2), Windows® 2000 SP4, Windows® 2003 Server system.
Any wired or wirelessly connected Windows computer in your network that meets the minimum
requirements and has the necessary software installed can use the disks in your storage area
network. The SC101 provides connectivity to multiple networked computers through the router.
Support for Standards
The following standards and conventions are supported:
•Standards Compliant: The Storage Central complies with the IEEE 802.11g.
•DHCP Client: The SC101 can act as a client and obtain information from your DHCP server.
Key Features
The SC101 provides solid functionality, including these features:
•Easy Configuration: The NETGEAR Smart Wizard software that assures fast and easy setup
for Windows 2003, Windows 2000, and Windows XP
•Upgradeable Software: Both the firmware and Storage Central Manager software can be
upgraded easily.
•LED Indicators: Power, disk, and network activity are easily identified.
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System Requirements
Before installing the SC101, make sure your network meets these requirements:
• A 100-240 V, 50-60 HZ AC input, with 12V DC 5A output power source
• At least one Windows XP, 2000, or 2003 computer with the TCP/IP protocol installed and a
CD-ROM drive
• An Ethernet network using the TCP/IP protocols and having a DHCP server like those found
in home routers.
What’s In the Box?
The product package should contain the following items:
• Storage Central SC101
• Power adapter and cord (12Vdc, 5A)
• Printed SC101 Storage Central Installation Guide
•Resource CD
– Storage Central Manager installation software and utility includes wizards and advanced
setup configuration options
– A PDF copy of the SC101 Storage Central Installation Guide
• SmartSync Pro backup software bonus CD
• Support Information card
• Warranty and Registration card
Contact your reseller or customer support in your area if there are any wrong, missing, or damaged
parts. You can refer to the Support Information Card for the telephone number of customer support
in your area. You should keep the Support Information card, along with the original packing
materials, and use the packing materials to repack the SC101 if you need to return it for repair. To
qualify for product updates and product warranty registrations, register on the NETGEAR Web
site at: http://www.netgear.com.
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Front Description
The Storage Central SC101 front functions are described below. Use a coin or screwdriver to open
the spring loaded front cover lock by turning it clockwise.
The following table describes the front cover information:
Figure 2-1
ITEM DESCRIPTION
Hard Disk Status Light (Red) Disk Activity Indicators
Off No activity or turned off.
Red On Disk activity.
Power Status Light (Green)
Off
On
Power Indicator
No power.
Power is on and it has completed its power on self test diagnostic
Error Conditions Error Status Codes
Blink Fast Continuously
1 Blink @ 1.5 sec intervals
2 Blinks @ 1.5 sec intervals
3 Blinks @ 1.5 sec intervals
4 Blinks @ 1.5 sec intervals
No disk present
Error on disk 1: The pattern continues until the disk recovers from
the error.
Error on disk 2: Two blinks at 1.5 second intervals. The pattern
continues until the disk recovers from the error.
Error with network addressing
Unsupported hard disk drive
Front Cover Lock
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Back Description
The Storage Central SC101 front and rear hardware functions are described on the back label
illustrated below.
The following table describes the rear label information:
• The power socket connects to the SC101 power adapter.
• The reset button is located between the Ethernet RJ-45 connector and the power socket.
Ethernet Status Light (Yellow) Ethernet LAN Link Activity Indicator
Off No power or no activity
On Powered on but no data traffic
Blink Data traffic
Figure 2-2
LED DESCRIPTION
Ethernet Status Ethernet LAN Link Activity Indicator
Off/
Green On
Indicates no power or no Ethernet link detected.
Ethernet link detected.
Yellow Off Indicates no power or no Ethernet link detected.
Yellow Blink Indicates data traffic on the Ethernet LAN.
ITEM DESCRIPTION
Ethernet Status LEDs
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–Pushed once, it reboots the SC101
–Pushed and held for eight or more seconds, it restores the password for administrator to
“password”, which is the default setting; and detaches all drives.
• Use the SC101 Ethernet RJ-45 port to connect to an Ethernet LAN.
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Unpack the unit, Ethernet cable, power adapter, and the NETGEAR CD. The CD contains driver
software, a setup wizard, and links to online resources. Familiarize yourself with the SC101 unit.
Notice the rear of the SC101 has information about the ports and the front status lights.
First, Install a Hard Disk and Connect the SC101
The instructions below explain how to set up a single disk. Repeat these steps to install a second
hard disk.
Verify the Hard Disk Is Set to “Cable Select”
The drive jumpers must be set for the “cable select” option, marked “CS” on some drives.
Typically, this is the default setting. Follow these steps to verify that the hard disk drive is set to
“cable select.”
Note: When you set up the unit, stand it on its feet, and be sure it has ample ventilation.
Avoid putting the unit in a location where it could be knocked over easily. Do not place
items on top of it.
1. Locate the hard disk jumpers.
2. Verify that the jumpers are set to “cable
select.”
The disk housing or documentation will identify
which setting is “cable select.”
Note: The setting for your drive may differ from
this illustratoin. Be sure to consult the
documentation provided by the hard disk
manufacturer or look on the hard disk to
identify which setting is “cable select.”
Figure 3-3
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3. Connect the hard disk cables.
a. Align and insert the hard disk power cable into the D-shaped power socket.
b. Align the key of the hard disk data cable with the slot on the data cable socket and insert
the cable. Neatly tuck the cables in so that they will not interfere with attaching the cover.
Figure 3-6
4. Attach the front cover.
a. Align the cover with
the unit.
b. Using a screwdriver or
coin to hold the spring
loaded cover lock
open, attach the cover,
then release the lock.
Figure 3-7
Power Cable
Data Cable
Data Cable Key
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2. Click Install Software.
3. Click Check for Updates and proceed according to the prompts. The software checks to see if
the SC101 is on your network. For more information about software upgrades, see
“Understanding the Product Update Features” on page 4-5.
If Windows logo certification warnings appear, click Continue Anyhow to proceed.
Figure 3-9
4. Choose the setup type that you want,
Complete (recommended) or Custom.
Follow the prompts to complete the
installation of several software driver
components. You will see the Storage
Central Manager software icon on your
desktop.
Figure 3-10
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Now, Create Disk Space for PCs That Will Use the SC101
1. Click the Storage Central Manager software icon on your desktop.
When the wizard is complete, this PC will now have a new drive available that you will see in
the Windows Explorer with the drive letter Windows assigned.
2. Choose the Wizard configuration
mode.
The Wizard configuration mode is
explained in detail in Chapter 4,
“Management” , and in the help
described in “Using the Status Bar
and Context Sensitive Help” on
page 3-8.
Figure 3-11
3. Follow the on-screen prompts to
allocate storage for this PC, setting
the size, name, password, and
sharing options
Figure 3-12
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Troubleshooting Tips
Here are some tips for correcting simple problems you may have. For additional help, see Chapter
7, “Troubleshooting” .
Always restart your network in this sequence:
1. Turn off and unplug the modem, turn off the router, shut off the SC101, and shut down the
computers.
2. Plug in and turn on the cable or DSL modem. Wait about two minutes.
3. Turn on the router. Wait about one minute.
4. Turn on the SC101.
5. Turn on the computers.
Check the status lights to verify correct operation.
When powered on, the SC101 power light will be on. When connected to an operational Ethernet
network, the Ethernet status light will be lit. The label on the SC101 identifies these status lights.
Technical Support
Thank you for selecting NETGEAR products. After completing the Smart Wizard configuration
assistant, locate the serial number on the bottom label of your product and use it to register your
product at http://www.NETGEAR.com/register.
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Chapter 4
Management
There are a variety of ways you can use you Storage Central SC101storage. This chapter describes
storage application scenarios; and explains how to manage your SC101, security considerations,
and file backup requirements.
Storage Application Scenarios
You can share resources on the Storage Central SC101 for a wide variety of purposes.
Storage applications may include:
• Expanding the amount of disk storage available to one or more PCs on you network.
• Sharing files, music, pictures, or movies with members of your household:
– Sharing les such as software, documents, presentations, and text les.
– Storing files in a central location so that you do not have to power up a computer to
perform local sharing.
• Keeping backup copies of important files to protect against data loss, and archiving software.
An overview of these scenarios is presented here. Refer to the other chapters in this manual for
detailed implementation instructions.
Figure 4-1
SC101 provides extra storage
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Expanding PC Disk Storage
The SC101 easily allows you to expand the amount of disk space your PCs can access.
Typically, enabling access to additional disk space for your PCs includes these elements:
• One or more SC101 units each with one or two hard disks installed and the SC101 software
installed on each PC that will access the Storage Central unit.
• Drive space created on the SC101 for your PCs to access.
• The SC101 drive space attached to each PC that you want to use for running the software.
• Restricting unauthorized access.
– If your network does not include wireless access, and you want all these files to be
available for any computer connected to the network on which the SC101 software is
installed, then you do not need a password to restrict access.
– If your network does include wireless access, then use a password to restrict access and
implement appropriate wireless security.
Now, each PC with access to a SC101 drive can save files to the drive or copy files from it.
Note: If you relocate your Storage Central SC1011 to another network, you will need
to install the Storage Central software on any PC on the new network you plan
to use with the SC101. Remember to attach any existing SC101 drives to these
PCs accordingly.
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– If your network does include wireless access, then use a password to restrict access and
implement appropriate wireless security.
Now, PCs with access to the drive can save or play media photos, music, or movies from it.
Protecting Against Data Loss
You can use theStorage Central SC101 disks to protect against data loss that can happen when a
hard disk fails or from other problems like virus attacks or accidental deletion.
Backing up important files such as operating system files, important data files like tax records, or
files that you value for any reason, includes these elements:
• An SC101 with one or two hard disks installed and the SC101 software installed on each PC
that will access the Storage Central unit.
• Two options for backing up your data are:
–Windows backup: Use Windows backup features to back up critical data to the Storage
Central SC101 disk, which can be scheduled to run automatically. Windows can also back
up its system files so that if it gets corrupted by a virus for example, you can restore a
working copy of Windows from your SC101 disk. refer to the help information included
with Windows for an explanation of how to use these features.
–Mirroring: Mirroring protects against a hard disk failure. use the SC101 disk mirroring
feature to copy all files on a letter drive disk automatically in real time. Mirroring requires
a second hard disk to be installed in your SC101. You can combine mirroring with
Windows backup features. Depending on the speed of the hard disks that you install in the
SC101, mirroring can have an impact on performance, especially when used on shared
drives.
• Restricting unauthorized access.
– If your network does not include wireless access, and you want all these files to be
available to any computer connected to the network on which the SC101 software is
installed, then you do not need a password to restrict access.
– If your network does include wireless access, then use a password to restrict access.
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Understanding the Product Update Features
The Storage Central SC101includes product update features that make it easy for you to take
advantage of ongoing enhancements that NETGEAR provides. Both the product CD and the
Storage Central Manager let you easily update your SC101.
How do the NETGEAR CD and the Storage Central Manager software update features differ?
Note: The product update features require Internet access. No information is transferred
to NETGEAR when you use the product update features.
Table 4-1
Updates Storage Central Manager Updates
Firmware Location
NETGEAR CD YES
Assures you use the most current Storage
Central Manager software when you first install
your SC101.
NO NETGEAR CD
Storage Central
Manager
software on each
PC
YES
Makes it easy for you to keep all PCs using an
SC101 up to date without needing the CD.
YES Every PC that
uses an SC101.
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Chapter 5
Configuration
There are a variety of ways you can configure your Storage Central SC101.This chapter describes
how to use the wizards to configure your SC101.
Understanding the Wizard Setup Mode and the Advanced
Configuration Mode
You can choose to configure the Storage Central SC101 with Wizard Setup mode or Advanced
Configuration mode. The table below explains both of these options.
Table 5-2
Configuration Option Available Tasks Comment
Wizard Setup Mode
Step-by-step screens help you add or
modify drive space (also known as
partitioning).
Wizard Setup is explained in this
chapter.
• Name/rename drive partition.
• Change drive partition password
• Add capacity to a drive partition
• Attach any available drive partitions
• Share a drive partition
• Detach a drive partition
• Delete a letter drive partition)
Best for first
time users.
Advanced Configuration Mode
Pick an choose tasks without step-by-
step guidance.
See Chapter 6, “Advanced
Configuration for step-by-step
instructions on how to use these
options.
All of the above plus:
• Change the Storage Central admin password
• Upload new firmware to an SC101
• View SC101 status information
• Change the hard disk name
• Recover orphan drive partitions when a user
on a PC detaches the drive but does not
delete it from the disk.
Best for
experienced
users.
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Using the Wizard Setup Mode
The Storage Central Manager software provides Wizard Setup and Advanced Configuration
modes. To use the Wizard Setup mode, follow the instructions below.
You can use the wizards to create a new drive, manage existing drives, or to attach drives with the
following selections:
• Create a New Drive
• Manage Existing Drives
• Attach Drives
1. Click the icon, and both configuration
mode options are displayed as shown to the
right.
Figure 5-1
2. Select Wizard Setup and click Next.
The Wizard Option screen opens.
Figure 5-2
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7. Verify that you can copy files to and from your new SC101 drive.
8. Repeat these steps for each computer that will use the SC101 drives.
Managing an Existing Drive
After you have created drives for each computer that will use the Storage Central SC101 you may
need to manage the drives. You can use the wizard to complete the following tasks:
•Rename: Rename a drive that you created.
•Change Password: Change the password for a drive that you created.
•Add Capacity: Increase the capacity for a drive that you created. The increased capacity must
be at least 33 MB.
•Share/Unshare: Change a shared drive to unshared; or change an unshared drive to shared.
•Detach: Unmount the letter dive and make it available to new drives on the PC.
•Delete: Erase the content on the drive and make space available for a new drive.
Note: The SC101 formats hard disks dierently than a PC does. Do not swap hard
disks between a SC101 and a PC: the data will be unreadable.
Note: For detailed information about these features, please see the online help in the
Storage Central SC101 utility.
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To manage a drive, follow the steps below:
1. From the Wizard Option screen,
select Manage an Existing Drive,
and click Next.
2. Choose the drive that you want to
manage and click Next.
Figure 5-5
3. Choose the task that you want to
complete, and follow the wizard
prompts.
Figure 5-6
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Attaching Drives
When you first create a shared drive it is only available to the PC that you were using when you
created it. If you want to use the shared drive from other PCs, then you must run the Storage
Central Manager software on that PC and attach the drive. You only need to attach the drive once.
From that point onward, the PC will be able to use the shared drive.
To attach a drive, follow the instructions below.
1. From the Wizard Option screen,
select Attach Drive.
2. If prompted, enter the password for
the drive.
3. Click Attach Drive and follow the
prompts.
Figure 5-7
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Chapter 6
Advanced Configuration
There are a variety of ways you can configure your Storage Central SC101. For information about
using the Wizard Setup Configuration Options, see “Using the Wizard Setup Mode” on page 5-2.
This chapter describes how to use Advanced Configuration to set up your SC101.
You can use Advanced Configuration to complete the following tasks:
•Status: Use the Check Central Storage Status button to check the status of the SC101.
•Create/Manage drives: Create new drives or manage existing drives that you already created.
See “Creating or Managing Drives” on page 6-4.
•Change hard disk name: Change the name of the hard disk.
•View/attach available drive: View available drives, and attach a drive if one is available. See
“View/Attach Available Drive” on page 6-5.
•Change admin password: Change the password for the admin login. The admin login and
password are required to access sensitive areas of the SC101 Configuration Utility.
•Firmware Upgrade: Upgrade the firmware for the Storage Central SC101. See “Firmware
Upgrade” on page 6-5.
•Manage Broken Mirror: If you created a mirrored drive, and one of the hard disks installed
in the SC101 fails or is removed, then a broken mirror message is displayed. For more
information, see the help in the SC101 Configuration Utility.
•Manage Broken Drive: If there is a problem while a drive is being created, such as losing the
network connection, then the drive can be broken. If this happens, use this feature to delete the
broken drive.
If a PC is creating a shared drive, then it will appear to be broken to other PCs until the
creation process is complete.
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Using Advanced Conguration Options
To use Advanced Configuration, follow the steps below.
1. Click the icon, select Advanced
Configuration, and click Next.
Figure 6-1
2. Select a drive and click Next.
The Advanced Configuration Options
screen opens.
3. Select the task that you want to complete.
Figure 6-2
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Creating or Managing Drives
To create or modify drives, follow the instructions below.
1. From the Advanced Configuration Options
screen, select Create/Manage drives.
Figure 6-5
The screen shown to the right appears.
2. Select the drive that you want to work with
and follow the onscreen instructions and
prompts. This screen includes the following
buttons:
• Modify Drive
• Detach Drive
• Delete Drive
• Create Drive
Figure 6-6
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View/Attach Available Drive
Use the Attach Available Drive feature in the following situations:
• A shared drive is created on a PC. Other PCs must attach to it in order to use the drive.
• The reset button was used to reset the SC101. This detaches all drives.
• You detached a drive from a PC so that a different PC could use it.
To attach a drive, follow the steps below:
1. From the Advanced Configuration Options screen, select Attach Available Drive.
2. Select and available drive, and follow the onscreen prompts to attach it.
Firmware Upgrade
You can use the Firmware Upgrade feature to install firmware that you downloaded but have not
installed yet.
To upgrade the firmware, follow the steps below:
1. From the Advanced Configuration Options screen, select Upgrade Firmware.
2. Enter the admin password.
3. Browse to locate the firmware, and follow the onscreen prompts to install it.
4. After the upgrade the SC101 reboots. Please wait for the reboot to complete. If you created a
lot of drives on the SC101 then it will increase the time needed for rebooting.
Note: If a drive has a password associated with it then you must know the password in
order to attach the drive.
Note: To upgrade the firmware you must know the admin password.
Reference Manual for the NETGEAR Storage Central SC101
6-6
v1.0, September 2005
7-1
v1.0, September 2005
Chapter 7
Troubleshooting
This chapter provides information to help troubleshoot your Storage Central SC101. Basic
functioning, troubleshooting tips, and frequently asked questions are included.
Basic Functioning
If you have trouble setting up your SC101, check the tips below.
The storage area network has no power
• Make sure the power cord is connected to the storage area network.
• Make sure the power adapter is connected to a functioning power outlet. If it is in a power
strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it
is not a switched outlet.
• Make sure you are using the correct NETGEAR power adapter supplied with your storage area
network.
No lights are lit on the storage area network
It takes a few seconds for the status light to be lit. Wait a minute and check the status light on the
storage area network.
Note: For up-to-date SC101 installation details and troubleshooting guidance visit
http://kbserver.netgear.com.
Reference Manual for the NETGEAR Storage Central SC101
7-2
v1.0, September 2005
Common Problems and Solutions
The table below lists common problems, and recommended actions.
Frequently Asked Questions
I cannot remember the SC101’s administration password.
The default administration login (admin) uses a default password of “password”. You can reset the
SC101 to its default password with the Reset button. See “Restoring the Default Configuration” on
page 7-6.
Problem Action
The SC101 is not working. 1. Is the SC101 on, and does it have power?
See “Restoring the Default Configuration” on page 7-6.
2. Is the SC101 status light lit?
See page 2-4.
3. Is the SC101 connected correctly?
See “Installation and Basic Configuration” on page 3-1.
New installation: I cannot access SC101
from my computer. 1. Is the SC101 software installed correctly?
2. Did you cancel “Hardware Found” prompts during
installation?
Remove the software and re-install it. Go to “Installation
and Basic Configuration” on page 3-1.
The SC101 worked before, but now it
doesn’t. 1. Reboot the PC.
2. If the problem persists, reboot the router first, then the
SC101, and then the PC.
“Add letter drive failed” message appears
when creating a drive.
Drive used to work, now it doesn’t get a
drive letter, and it doesn’t show up in
Windows Explorer.
I am using a DHCP server, and the SC101
either fails to get an IP Address or gets an
IP Address conflict.
Either reboot the SC101 or restart the network so that the
DHCP server clears this problem. The SC101 requires DHCP;
you cannot use the SC101 on a network that has static only IP
addresses.
Produktspecifikationer
| Varumärke: | Netgear |
| Kategori: | Diskarray |
| Modell: | SC101 |
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