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Problem: I have connected a router to the cable modem but cannot access the 
Internet or send or receive email.  
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4
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44 Plug the modem’s power cube into an outlet and then into the modem’s POWER jack. It 
may take several minutes for the modem to register with the cable system. If the 
modem’s front panel STATUS, US, and DS lights do not stay on steady after a 
reasonable amount of time, go to Troubleshooting. 
C A B L E   M O D E M   Q U I C K   S T A R
C A B L E   M O D E M   Q U I C K   S T A R
C A B L E   M O D E M   Q U I C K   S T A R
C A B L E   M O D E M   Q U I C K   S T A RC A B L E   M O D E M   Q U I C K   S T A R T
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TT  
Package Contents 
Solution: ¾  Connect the cable modem directly to a PC following the instructions 
above. If the cable modem works properly when connected directly to 
your computer, most likely the problem is caused by the router’s 
configuration or installation.   
•  Cable Modem 
•  Modem Stand 
5
5
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55 Power-up the router. Wait for the router to complete its power-up sequence. The 
modem’s LINK light should come on.  
•  Power Cube 
•  Ethernet Cable 
¾  First try shutting down and restarting each computer connected to the 
router. Power cycle your cable modem and allow time for it to 
resynchronize with the cable system.  
6
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66 You may need to restart some or all of the computers attached to the router. 
System Requirements 
7
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77 You should follow any directions that your cable provider has given to you. Your cable 
company may instruct you to tell them your cable modem’s MAC address after you 
complete the hardware installation.  
•  You need to connect the cable modem to a cable modem service that uses any of the 
popular DOCSIS standards – 3.0, 2.0, 1.1, or 1.0.  If you need to get cable modem 
service, please speak with your cable service provider. 
¾  You may also need to check that the DHCP client on the router’s WAN 
port is enabled. If you need help, look in your router’s manual or 
contact your router manufacturer. 
8
8
8
88 Using a computer connected to the router, open the computer’s browser and go to a 
website to check that the connection between your cable modem and router is working 
properly. 
•  You need to connect a computer or router to the cable modem using an Ethernet cable.  
The computer can be a Windows, Macintosh, or Linux computer.  The router must have 
one or more Ethernet ports, and may include wireless capability.  Instructions for making 
this connection are below. 
¾  If that does not solve the problem, you may need to contact your cable 
service provider and give them the MAC address of the router’s WAN 
port.  
Note: If you have a problem connecting to the router, please test the cable connection 
by connecting the cable modem directly to a PC by following the instructions in the 
previous section. If the cable modem worked properly when connected directly your 
computer, most likely the problem is caused by the router’s configuration or installation. 
Check your router’s documentation for help. 
Getting Help 
Locate Your Ethernet MAC Address 
If you need assistance, please go to www.zoom.com
Your cable company may ask for your cable modem’s MAC address.  This is on the bottom 
of your cable modem.  You may want to write it down here for quick reference:  
___________________________________. 
 and select Technical Support for help 
via our Web SmartFacts system, email or phone. 
Safety Issues & Warnings
Your cable service provider may provide a cable modem starter kit  
Some cable service providers supply a cable modem starter kit that can be useful when  
you install your cable modem.  The kit may include a coaxial cable for connecting 
between a wall jack and your cable modem.  (These are also available at most 
electronics retailers.)  The kit will include instructions, and may also include a CD with 
software.  If you receive a kit like this, we recommend that you read the kit’s 
instructions and use them to install your Zoom cable modem.  This cable modem is 
DOCSIS 3.0 certified by CableLabs, and connects like a normal cable modem.  You will 
need to plug in the cable modem’s power cube, connect to cable modem service using 
a coaxial cable, and connect the included Ethernet cable between the cable modem 
and a computer or router. 
Power   CATV  Reset          ETH   
How to connect to a computer if you don’t have a cable company’s starter kit 
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1
11 Make sure that your computer is on. 
2
2
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22 Plug one end of the Ethernet cable into the modem’s ETH jack and plug the other end 
into your computer’s Ethernet jack.  The LINK light of the modem should be lit to show 
the Ethernet connection. 
3
3
3
33 Connect the modem to a coaxial cable for the cable service.  The cable service is 
carried on the same cables and connectors as your cable TV service.  
¾  You can connect a coaxial cable between an open cable service wall jack 
and the cable modem.  (If no wall jack is open, you can use a coaxial T 
connector.) 
¾  Alternatively, there may already be a coaxial cable that is connected to 
service and that has an open end for connecting to the cable modem.  
4
4
4
44 Plug the power cube into an outlet and then into the modem’s POWER jack. It may take 
several minutes for the modem to register with the cable system. If the modem’s front 
panel STATUS, US, and DS lights do not stay on steady after a reasonable amount of 
time, go to Troubleshooting. 
5
5
5
55 You should follow any directions (including instructions for any software installation) 
that your cable provider has given to you.  Your cable company may instruct you to tell 
them your cable modem’s MAC address after you complete the hardware installation.  
6
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66 Now that you have installed your Zoom cable modem and it has synchronized itself with 
the cable network, your cable modem can connect you to the Internet.  Open your 
browser and go to a familiar Web site to check that the cable modem is working. 
Congratulations! Installation is complete.  
How to connect your cable modem to a router (not a computer) 
1
1
1
11 The router should not be plugged in or powered up. If it is, unplug it. 
2
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22 Plug one end of the Ethernet cable into the modem’s ETH jack and the other end into 
the router’s WAN Ethernet jack, typically labelled WAN or Internet.  
3
3
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33 Connect the modem to the cable outlet.  
¾ If you have a wall outlet cable jack: Connect one end of the coaxial cable to the 
modem’s CABLE connector and connect the other end to the wall jack. 
¾ If you do not have a wall jack: You should have coaxial cable entering your 
house close to where you want to locate your cable modem. Connect the end of 
this cable to the modem’s CABLE connector. 
Please note the following: 
WARNING:  Risk of electric shock.  Do not expose to water or moisture. 
• You can position the cable modem horizontally or vertically. The vertical position benefits 
from the modem stand. 
•  The Broadband Residential Cable Modem is a high-performance communications 
device designed for home and office environments. 
• Do not block the modem vents in any way.  
•  Do NOT use the cable modem outdoors.  Keep the cable modem in an 
environment that is between 0°C and 40°C (between 32°F and 104°F). 
• Do not place the modem near a heating or air conditioning duct, in direct sunlight, or 
anywhere susceptible to drastic temperature changes. 
•  To avoid overheating the cable modem, do NOT place any object on top of the 
cable modem. 
Troubleshooting 
Your Zoom cable modem has several lights on its front panel to help you monitor the 
modem’s status. 
•  Do not restrict the flow of air around the cable modem. 
•  The manufacturer assumes no liabilities for damage caused by any improper use 
of the cable modem. 
Light Name  Mode  Status 
Disclaimer
POWER  Solid  Power is on. 
Zoom Telephonics, Inc. (hereinafter “Zoom”) assumes no liabilities with respect to the contents of this 
document.  Zoom also reserves the right to revise this document or update occasionally the content 
hereof without any obligation to notify any person of such revisions or amendments. Specifications subject 
to change without notice. 
Blinking 
Modem is establishing a connection from the Internet to the 
computer. 
Solid  Connection from the computer to the Internet is established. 
DS 
(downstream) 
Dark  Not scanning. 
Regulatory Information 
FCC
Blinking 
Modem is establishing a connection from the computer to the 
Internet. 
Solid  Connection from the computer to the Internet is established. 
This device complies with part 15 of the FCC rules.  Operation is subject to the following two conditions: 
(1) This device may not cause harmful interference and, 
(2) This device must accept any interference received, including interference that may cause undesired 
operation. 
US 
Dark  Not scanning. 
(upstream) 
Blinking  Modem is establishing a connection to the cable provider. 
UL Listing
This product is UL-Listed and complies with all applicable electrical and fire safety requirements. 
Solid  Modem connection to the cable provider is established. 
STATUS 
Limited Warranty 
Blinking  Data is flowing between the computer and the Internet. 
Zoom Telephonics, Inc. (hereinafter “Zoom”) warrants this product against defects in material and 
workmanship for a warranty period of 2 years. This warranty applies to the original end-user purchaser. 
Powered-up modem is connected to LAN device (e.g. computer, 
router). 
Solid 
LINK 
For all Zoom products other than software, Zoom will, solely at its option, repair or replace this product 
with a functionally equivalent new or factory-reconditioned product during the warranty period. The 
consumer will deliver the product to Zoom. All transportation risks and costs in connection with this 
warranty service are the responsibility of the consumer. 
Problem:  I cannot access my Internet service or send or receive email. 
Solution:  All the modem’s front panel lights—LINK, STATUS, US  DS (upstream), 
(downstream), and POWER—must be solidly lit before your modem will let 
you connect to the Internet. If they are not: 
Zoom will replace software at no charge if there is a defect in materials or workmanship for a period of 30 
days from date of original retail purchase, provided the defective software is returned to Zoom. Shipments 
from Zoom will normally be via U.S. Mail. Software products supplied by Zoom are sold “as is,” without 
warranty, either expressed or implied, as to function, application, merchantability, performance, and 
quality. 
¾  Check all modem connections (power, Ethernet, and cable modem line). 
¾  Unplug your cable modem and then plug it back in. 
¾  Restart your computer. 
¾  Check to see that your cable TV is working. 
¾  Check with your cable service provider to make sure that high speed 
access is available and running. 
Zoom is not responsible for incidental or consequential damages, and is not responsible for damages 
resulting from the breach of any expressed or implied warranty. Zoom is not responsible for any costs of 
recovering, reprogramming, or reproducing any programs or data stored or used with the Zoom products, 
damage to property, and to the extent permitted by law, damages for personal injury.  
¾  In rare instances, the cable signal may be weak or noisy.  If this is the 
case, call your cable service provider. 
¾  If you are using your PC’s Ethernet port, check that this port is 
functioning correctly.  If you are using wireless, check that your wireless 
connection is functioning correctly. Refer to its documentation if 
necessary. 
This warranty is in lieu of all other warranties, expressed or implied. We do not assume or authorize 
assumption for us of any other warranty expressed or implied. Some states and countries do not allow the 
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may 
not apply to you. 
¾  Check that your Web browser is configured correctly. It should be set to 
use a network connection (this might be called a Local Area Network or 
broadband connection). 
This warranty does not apply if the Zoom product has been damaged by accident, abuse, lightning or 
other natural disasters, misuse or misapplication, or if it has been modified without the written permission 
of Zoom, or if any serial number has been removed or defaced. 
¾  Check that your computer’s network settings are configured correctly.  A 
Windows computer should have a local area connection that should 
normally be Internet Protocol version 4, Internet Protocol version 6, or 
TCP/IP; not AOL, Dial-up, or Adapter.  A Macintosh computer should be 
configured for Built-in Ethernet, and TCP/IP should be set to Using 
DHCP. 
This warranty shall not be applicable to the extent that any provisions of this warranty are prohibited by 
any federal, state, or municipal law that cannot be preempted. This warranty gives you specific legal 
rights, and you may also have other rights that vary from state to state or country to country. 
0610-C                              27632            ©2010 
Produktspecifikationer
| Varumärke: | Zoom | 
| Kategori: | Router | 
| Modell: | DOCSIS 3.0 | 
| Vikt: | 190 g | 
| LED-indikatorer: | Ja | 
| Certifiering: | FCC, CE, UL | 
| Kompatibla operativsystem: | Windows OS\r\nMac OS | 
| MAC-adressfiltrering: | Ja | 
| Bandbredd: | 6.4 GHz | 
| Uppströms datahastighet: | 143.36 Mbit/s | 
| Nedströms datahastighet: | 171.537 Mbit/s | 
| Antal LAN (RJ-45) anslutningar: | 1 | 
| Temperatur vid drift: | 0 - 40 ° C | 
| Likströmsingång: | Ja | 
| Modulator: | 128-QAM, 16-QAM, 256-QAM, 32-QAM, 64-QAM, 8-QAM, QPSK | 
| Intern: | Nej | 
| Kretsar: | Texas Instruments Puma 5 TNETC4830 (4X4) | 
| Nätaggregatstyp: | AC/DC | 
| Efterlever industristandard: | 802.3, 802.3u, 802.3ab | 
| Strömlysdiod: | Ja | 
| Brandväggssäkerhet: | BPI+, EAE, SSD | 
| Tillgängliga dataöverföringshastigheter: | 10, 100, 1000 Mbps | 
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