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Installer/User Guide
Digital KVM Switches
AP5610, AP5615 and AP5616
USA Notification
Warning: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment is a residential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his/her own expense.
Canadian Notification
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Japanese Notification
Korean Notification
APC® KVM Switch
Installer/User Guide
© 2008 American Power Conversion Corporation. All rights reserved.
APC and the APC logo are registered trademarks of American Power
Conversion Corporation or its affiliates. All other marks are the property
of their respective owners.
APC: 990-3256A
590-800-501C
Instructions
This symbol is intended to alert the user to the presence of important operating and maintenance instructions in
the literature accompanying the KVM switch.
Dangerous Voltage
This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s
enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Power On
This symbol indicates the principal on/off switch is in the on position.
Power Off
This symbol indicates the principal on/off switch is in the off position.
Protective Grounding Terminal
This symbol indicates a terminal which must be connected to earth ground prior to making any other
connections to the equipment.
iii
Table of Contents
List of Figures ................................................................................................................. ix
List of Tables.................................................................................................................... x
Chapter 1: Product Overview.......................................................................................... 1
Features And Benefits........................................................................................................................ 1
Intelligent cables......................................................................................................................... 1
Virtual Media.............................................................................................................................. 2
OSD graphical user interface..................................................................................................... 3
Video ........................................................................................................................................... 3
Flash upgradability .................................................................................................................... 3
Web interface .............................................................................................................................. 3
Authentication and authorization ............................................................................................... 3
Video Viewer............................................................................................................................... 4
Network Access Software............................................................................................................ 4
Modem ........................................................................................................................................ 5
Chapter 2: Installation ..................................................................................................... 6
Installing And Setting Up The KVM Switch.......................................................................................6
Connecting the KVM switch ....................................................................................................... 6
Connecting a KVM server module to each target device ........................................................... 7
Setting up the network ................................................................................................................ 7
Connecting local peripheral devices .......................................................................................... 8
Tiering Multiple KVM Switches......................................................................................................... 9
Installing And Starting Up The Web Interface ................................................................................ 10
Supported browsers .................................................................................................................. 10
Launching the web interface..................................................................................................... 10
Installing And Starting Up The Network Access Software .............................................................. 11
Supported operating systems .................................................................................................... 11
Hardware configuration requirements ..................................................................................... 11
Browser requirements............................................................................................................... 11
Installing the software .............................................................................................................. 11
Uninstalling the software.......................................................................................................... 13
TABLE OF CONTE NTS
Table of Contents iv
Opening the software ................................................................................................................ 13
Setting up the software ............................................................................................................. 14
Rack Mounting A KVM Switch ........................................................................................................ 14
Rack mount safety considerations ............................................................................................ 14
Installing a rack mounting bracket........................................................................................... 15
Chapter 3: Basic Operations......................................................................................... 16
Controlling The Switching System From The Analog Port ............................................................. 16
Starting The OSD............................................................................................................................. 16
Connecting A User To A Target Device .......................................................................................... 17
Using The OSD ................................................................................................................................ 18
Configuring The KVM Switch And The OSD................................................................................... 19
Assigning target device names.................................................................................................. 20
Assigning device types .............................................................................................................. 21
Changing the display behavior ................................................................................................. 21
Selecting display language ....................................................................................................... 22
Controlling the status flag ........................................................................................................22
Setting the keyboard country code............................................................................................ 23
Setting KVM switch security..................................................................................................... 24
Setting The Preemption Warning.....................................................................................................25
Managing Target Device Tasks Using The OSD............................................................................. 26
Displaying version information ................................................................................................ 26
Upgrading the firmware ........................................................................................................... 27
Viewing the display configuration ............................................................................................27
Viewing and disconnecting user connections ........................................................................... 27
Resetting the keyboard and mouse ........................................................................................... 27
Power Controlling Devices..............................................................................................................28
Power window ..........................................................................................................................28
PDUs window........................................................................................................................... 29
PDU Settings window............................................................................................................... 29
PDU Inlets window................................................................................................................... 30
PDU Outlets window ................................................................................................................ 30
Scanning The Switching System.......................................................................................................31
Running Switching System Diagnostics ........................................................................................... 32
Broadcasting To Target Devices ..................................................................................................... 33
Table of Contents v
Chapter 4: Network Access Software .......................................................................... 35
Window Features ............................................................................................................................. 35
Customizing the window display .............................................................................................. 37
Adding A KVM Switch ..................................................................................................................... 37
Accessing KVM Switches .................................................................................................................40
Accessing Target Devices ................................................................................................................ 40
Accessing CPS target devices...................................................................................................42
Launching The VNC Or RDP Viewer .............................................................................................. 44
Customizing Properties.................................................................................................................... 44
General properties.................................................................................................................... 44
Viewing and changing network properties for a KVM switch.................................................. 45
Viewing and changing network properties for a target device.................................................45
Information properties..............................................................................................................45
Connections properties.............................................................................................................46
VNC Properties.........................................................................................................................46
RDP Properties.........................................................................................................................47
Telnet properties.......................................................................................................................48
Customizing Options........................................................................................................................ 49
Viewing and changing general options ....................................................................................49
HTTP/HTTPS options...............................................................................................................51
VNC options..............................................................................................................................52
RDP options..............................................................................................................................52
Telnet options ........................................................................................................................... 53
Managing Folders............................................................................................................................ 54
Assigning Units ................................................................................................................................ 54
Deleting Units .................................................................................................................................. 55
Renaming Units................................................................................................................................56
Target device naming ............................................................................................................... 57
Managing The Software Database .................................................................................................. 58
Saving and loading a database................................................................................................. 58
Exporting a database................................................................................................................ 58
Chapter 5: Web Interface............................................................................................... 60
Accessing Servers From The Web Interface .................................................................................... 60
Viewing and Configuring KVM Switch Settings .............................................................................. 60
Table of Contents vi
Setting up user accounts ........................................................................................................... 62
Locking and unlocking user accounts....................................................................................... 63
Enabling and configuring SNMP ............................................................................................. 64
Enabling individual SNMP traps.............................................................................................. 65
Viewing and resynchronizing server connections .................................................................... 65
Modifying a server name .......................................................................................................... 65
Viewing and configuring tiered switch connections ................................................................. 65
Viewing the KVM server modules............................................................................................. 66
Viewing KVM Switch Version Information...................................................................................... 66
KVM server modules sub-category........................................................................................... 66
Upgrading Firmware....................................................................................................................... 67
Controlling User Status ................................................................................................................... 69
Rebooting Your System .................................................................................................................... 69
Managing KVM Switch Configuration Files ................................................................................... 70
Managing User Databases .............................................................................................................. 71
Managing Rack PDUs ..................................................................................................................... 72
Chapter 6: Video Viewer................................................................................................ 74
About The Video Viewer .................................................................................................................. 74
Video Session Types......................................................................................................................... 75
Using Preemption ............................................................................................................................ 76
Preemption of a user by an administrator................................................................................ 76
Preemption of a local user/administrator by an administrator................................................ 77
Using Exclusive Mode ..................................................................................................................... 78
Digital Share Mode.......................................................................................................................... 79
Sharing a digital connection..................................................................................................... 79
Using Stealth Mode.......................................................................................................................... 80
Using Scan Mode ............................................................................................................................. 82
Accessing scan mode ................................................................................................................ 82
Setting scan options .................................................................................................................. 82
Managing the scan sequence .................................................................................................... 83
Using The Thumbnail Viewer .......................................................................................................... 83
Window Features ............................................................................................................................. 84
Adjusting The View .......................................................................................................................... 86
Additional video adjustment ..................................................................................................... 87
Table of Contents vii
Adjusting Mouse Options................................................................................................................. 88
Cursor type ............................................................................................................................... 88
Scaling ...................................................................................................................................... 88
Single cursor mode ................................................................................................................... 89
Adjusting General Options .............................................................................................................. 89
Adjusting The Video Viewer Toolbar............................................................................................... 90
Setting the Toolbar Hide Delay time ........................................................................................ 90
Using Macros................................................................................................................................... 90
Sending macros......................................................................................................................... 91
Selecting the macro group to display ....................................................................................... 91
Chapter 7: Virtual Media Guide..................................................................................... 92
Virtual Media Overview................................................................................................................... 92
Before You Begin ............................................................................................................................. 92
Virtual media and USB 2.0 constraints .................................................................................... 92
Booting a computer using virtual memory ............................................................................... 93
Virtual media restrictions ......................................................................................................... 93
Connecting Local Virtual Media .....................................................................................................94
Configuring Virtual Media Remotely .............................................................................................. 94
Enabling/disabling virtual media ............................................................................................. 94
Setting virtual media options ....................................................................................................95
Connecting Virtual Media Remotely................................................................................................ 95
Requirements ............................................................................................................................ 96
Sharing and preemption considerations................................................................................... 96
Virtual Media sessions.............................................................................................................. 96
Resetting USB media devices....................................................................................................99
Closing a virtual media session................................................................................................99
Chapter 8: Conguring LDAP ..................................................................................... 100
LDAP Authentication Configuration Parameters.......................................................................... 100
LDAP parameters ...................................................................................................................100
LDAP server parameters ........................................................................................................ 101
LDAP search parameters ....................................................................................................... 101
LDAP query parameters......................................................................................................... 102
Appendix A: Flash Upgrades.........................................................................................................105
Appendix B: UTP Cabling ............................................................................................................. 107
Table of Contents viii
Appendix C: Keyboard And Mouse Shortcuts ............................................................................... 109
Appendix D: Sun Advanced Key Emulation .................................................................................. 111
Appendix E: Ports Used By The Software ..................................................................................... 113
Appendix F: Product Specification................................................................................................114
Appendix G: Getting Help And Technical Assistance ................................................................... 118
Appendix H: Notices ...................................................................................................................... 119
ix
List of Figures
Figure 1.1: Examples of KVM server modules.................................................................................. 2
Figure 1.2: Example KVM switch configuration...............................................................................4
Figure 2.1: KVM switch configuration example ...............................................................................8
Figure 2.2: KVM switch configuration with a tiered KVM switch .................................................... 9
Figure 4.1: Network Access Software window ................................................................................36
Figure 6.1: Video Viewer window ................................................................................................... 85
Figure 6.2: Manual Video Adjust window ...................................................................................... 87
L I S T O F F I G U R E S
x
List of Tables
Table 3.1: OSD interface status symbols......................................................................................... 17
Table 3.2: OSD interface navigation basics.................................................................................... 18
Table 3.3: Setup features to manage routine tasks for the target devices ....................................... 20
Table 3.4: OSD interface status flags.............................................................................................. 23
Table 3.5: Commands to manage routine tasks for the target device ............................................. 26
Table 3.6: Power Window Status Symbols ...................................................................................... 28
Table 3.7: PDUs WIndow Status Symbols....................................................................................... 29
Table 3.8: Diagnostic test details .................................................................................................... 32
Table 4.1: Network Access Software window areas ........................................................................ 36
Table 5.1: Web Interface Server Status Symbols ............................................................................. 60
Table 5.2: User Access Level Rights ............................................................................................... 62
Table 6.1: Video session types .........................................................................................................75
Table 6.2: Preemption scenarios .....................................................................................................76
Table 6.3: Video Viewer window areas ......................................................... .................................. 85
Table 6.4: Manual Video Adjust window areas............................................................................... 88
Table 7.1: Web Interface Virtual Media Options ............................................................................95
Table 7.2: Virtual media session settings ........................................................................................97
Table C.1: Divider pane keyboard and mouse shortcuts...............................................................109
Table C.2: Tree view control: keyboard and mouse shortcuts ...................................................... 109
Table C.3: Unit list keyboard and mouse operations .................................................................... 110
Table D.1: Sun Key Emulation ...................................................................................................... 111
Table E.1: Ports Used by Network Access Software .....................................................................113
Table F.1: APC 2x1x16 Digital KVM switch product specifications ............................................114
Table F.2: APC 2x1x32 and 8x1x32 KVM switch product specifications.....................................116
L I S T O F T AB L E S
1
CHAPTER
1
Product Overview
The APC KVM switch integrates analog and digital keyboard, video and mouse (KVM) switching
technology with advanced cable management, access for two or four simultaneous users and a user
interface. The KVM switch has USB and PS/2
® ports on the rear panel that support all major target
device platforms.
Features And Benefits
The KVM switch is a rack-mountable switch configurable for digital (remote) connectivity. Its
high-speed rack interface uses the AHI ports for connecting servers and serial devices via APC
KVM server modules. The KVM switch supports Universal Serial Bus (USB) virtual media.Video
resolutions are supported up to 1280 x 1024 for remote users.
• The 2x1x16 Digital KVM switch (AP5610) has two digital ports, 16 target device interface
ports and one local port. The KVM switch supports up to three concurrent Virtual Media
sessions - one local and two remote.
• The 2x1x32 Digital KVM switch (AP5615) has two digital ports, 32 target device interface
ports and one local port. The KVM switch supports up to three concurrent Virtual Media
Sessions - one local and two remote.
• The 8x1x32 Digital KVM switch (AP5616) has eight digital ports, 32 target device interface
ports and one local port. The KVM switch supports up to eight concurrent Virtual Media
Sessions.
Intelligent cables
You can use the following KVM server modules with the KVM switch.
• KVM PS/2 VM Server Module (AP5635) - PS/2 and VGA connectors
• KVM USB VM Server Module (AP5634) - USB2 and VGA connectors
NOTE: KVM PS/2 VM server modules and KVM USB VM server modules are required for virtual
media connections.
• KVM VT100 Serial Server Module (AP5636) - Serial connectors
Chapter 1: Product Overview 2
NOTE: A power supply (APC part number AP5640) is needed to provide power up to four of these Serial Server
Modules.
• KVM PS/2 Server Module (AP5630) - PS/2 connectors without virtual media capability
• KVM USB Server Module (AP5631) - USB connectors without virtual media capability.
• KVM Sun Server Module (AP5632) - VGA or 13W3 connectors without virtual media
capability.
Figure 1.1: Examples of KVM server modules
These intelligent KVM server modules with CAT5 design reduce cable clutter while providing
optimal digital display resolution and video settings. The built-in memory of the KVM server
module simplifies configuration by assigning and retaining unique target device identification
codes for each attached target device. This integrated intelligence enhances security and prevents
unauthorized access to a target device through cable manipulation. The KVM server module
receives power directly from the target device and provides Keep Alive functionality when the
KVM switch is not turned on.
NOTE: A power supply (APC part number AP5640) is needed to provide power to the serial server module.
The KVM server modules enable direct KVM connectivity to target devices attached to the KVM
switch. Each KVM switch has at least 16 target device interface ports for connecting KVM server
modules.
The KVM server modules that work with the KVM switch support target devices with PS/2, Sun,
Serial and USB ports. When using the On Screen Display (OSD) interface in conjunction with
KVM server modules, you can easily switch between platforms.
Virtual Media
You can open a virtual media session to target devices connected to supported KVM switches with
a KVM USB VM server module. A USB media device can be attached to the KVM switch and
made available to any target device connected to the KVM switch with a KVM USB VM server
module. Use virtual media to move data between a target device and USB media devices connected
to the KVM switch. You can install, upgrade, or recover the operating system; update the BIOS
code; or start the target device from a USB drive through the virtual media capabilities of the KVM
KVM PS/2 server module KVM USB server module
Chapter 1: Product Overview 4
Video Viewer
Control the keyboard, monitor, and mouse functions of individual target devices with the Video
Viewer. You can use predefined macros and choose which macro group is displayed on the Video
Viewer Macros menu.
The Video Viewer also provides access to the Virtual Media window. You can use the Virtual
Media window to map drives from a target device to physical drives, such as a disk, flash, CD or
DVD drive on the client computer. See Chapter 7, “Virtual Media Guide”, beginning on page 92,
for more information.
Network Access Software
From the Network Access Software, you can view the KVM switches and target devices defined in
the local database. Built-in groupings such as KVM switches and devices provide a way to list
units. You can create custom groups of units by adding and naming folders. Other groupings are
also available, based on custom fields that you assign to units. From the Network Access Software,
select a target device from a Unit list, then click an icon to open a video viewer session to it.
Figure 1.2: Example KVM switch configuration
NOTE: To enable server access to USB media devices, utilize the LAN connection via the
KVM USB VM server module path.
APC KVM switch
Digital users
Rack of
Virtual media
device
Ethernet
Local User
target devices
Chapter 1: Product Overview 5
Modem
The KVM switch supports v.90 modems at 57.6 kbits/s full-duplex connected to the modem port.
When using a modem-based connection, you can launch a Video Viewer to a server but Virtual
Media will not be available. When launched, the Video Viewer displays the server image in
grayscale at a resolution of 640x480 pixels to optimize responsiveness to mouse movements by the
user. You can not initiate a scan of multiple servers or initiate firmware upgrade with a
modem-based connection.
6
CHAPTER
2
Installation
The APC KVM switch requires connectivity to a computer running Network Access Software. Use
Network Access Software to view and control target devices (one at a time) attached to the KVM
switch. The analog port does not require the Network Access Software for operation. The analog
port uses the OSD graphical user interface. For more information, see Basic Operations on page 16
and Network Access Software on page 35.
The KVM switch transmits KVM information between operators and target devices attached to the
KVM switch over a network using either an Ethernet or local connection.
The KVM switch uses TCP/IP for communication over Ethernet. Although 10BASE-T Ethernet
can be used, using a dedicated, switched 100BASE-T network or a 1000BASE-T network will
improve performance.
Installing And Setting Up The KVM Switch
Connecting the KVM switch
To connect and turn on the KVM switch:
1. Turn off target devices that are part of the switching system. Connect one end of the power
cord to the rear of the KVM switch and connect the other end to an AC power source.
2. Connect a VGA monitor and either PS/2 or USB keyboard and mouse cables into the labeled
KVM switch ports. You must install both a keyboard and mouse on the local ports or the
keyboard will not initialize correctly. You cannot connect a DVI or EGA monitor to the KVM
switch.
3. Connect one end of a CAT5 patch cable into a target device interface port and connect the other
end into the RJ-45 connector of a KVM server module. Plug one end of a CAT5 patch cable
into the KVM server module port and plug the other end into the RJ-45 connector of a KVM
server module.
4. Connect the KVM server module into the correct ports on the rear of the target device. Repeat
this procedure for all target devices to be connected to the KVM switch.
5. Connect a CAT5 patch cable from the Ethernet network into the LAN port on the rear of the
KVM switch. Network users will access the KVM switch through this port.
Chapter 2: Installation 7
6. If you configure the switch using the console menu interface, connect a terminal or PC running
terminal emulation software to the SETUP port on the back panel of the switch using the
supplied cable. The terminal should be set to 9600 bits per second (bps), 8 bits, 1 stop bit, no
parity and no flow control. Otherwise, proceed to the next step.
7. Turn on each target device and then turn on the KVM switch. After approximately one minute,
the KVM switch completes initialization and opens the OSD graphical user interface Free tag
on the local port monitor.
8. Use the web interface or the Network Access Software to configure the KVM switch.
Connecting a KVM server module to each target device
To connect a KVM server module to a target device:
1. Attach the color-coded connectors of the KVM server module to the keyboard, monitor and
mouse ports on the first target device you connect to the KVM switch.
2. Attach one end of the CAT5 cable to the RJ-45 connector on the KVM server module.
3. Connect the other end of the CAT5 cable to a target device interface port on the rear of the
KVM switch.
Repeat steps 1 to 3 for all target devices to be attached.
WARNING: To reduce the risk of electric shock or damage to your equipment:
- Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
- Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.
- Disconnect the power from the switch by unplugging the power cord from either the electrical outlet or the
KVM switch.
- The AC inlet is the main power disconnect.
Setting up the network
The KVM switch and KVM server modules use IP addresses to uniquely identify the KVM switch
and target devices. The KVM switch supports both Dynamic Host Configuration Protocol (DHCP)
and static IP addressing. To avoid confusion, reserve IP addresses for each KVM switch and ensure
the IP addresses remain static while the KVM switch is connected to the network. For additional
information on setting up the KVM switch using the Network Access Software, and for information
on how the KVM switch uses TCP/IP, see See “Network Access Software” on page 35..
Chapter 2: Installation 8
Figure 2.1: KVM switch configuration example
Verifying Ethernet connections
The Ethernet connection has two LEDs. The green LED on the right is the Link indicator. It is lit
when a valid connection to the network is established, and it flashes when there is activity on the
port. The amber/green LED on the left indicates the device is communicating at 100 Mbps (amber)
or 1000 Mbps (green) when using the Ethernet connection.
Connecting local peripheral devices
To connect local peripheral devices to the KVM switches:
Connect a keyboard, monitor and mouse to each set of color-coded ports on the rear of the KVM
switch.
To connect local virtual media:
Connect the virtual media to any of the four USB ports on the KVM switch. For all virtual media
sessions, you must use a KVM USB VM server module.
Adjusting mouse settings
Before a computer connected to the KVM switch can be used for remote user control, you must set
the target mouse speed and turn off acceleration.
Modem
Servers
PDU
AP5610 Switch
Local User
Interface ports
Telephone
Network
Digital User Ethernet
Modules
Server
Chapter 2: Installation 9
If you are experiencing slow mouse response during a remote video session, deactivate mouse
acceleration in the operating system of the target device and set the mouse speed at 50%.
Tiering Multiple KVM Switches
You can tier a digital KVM switch with an analog KVM switch to enable multiple target devices
depending on your configuration. Make sure the digital KVM switch is the top tier; the digital
KVM switch is not designed to be part of the second tier.
Figure 2.2: KVM switch configuration with a tiered KVM switch
Local user
AP5615 switch (main)
Primary
target devices
ACI port
Secondary
target devices
AP5602 switch (tiered)
Chapter 2: Installation 10
NOTE: To open a virtual media session with a target device, the target device must first be connected to the KVM
switch using a KVM USB VM server module or KVM PS/2 VM server module.
To tier multiple KVM switches:
1. Connect the tiered KVM switch to each target device as described in Connecting the KVM
switch on page 6.
2. Connect the peripheral devices to the local user port on the digital KVM switch. See Verifying
Ethernet connections on page 8.
3. Attach one end of the CAT5 cable to the ACI port on the analog KVM switch.
4. Attach the other end of the CAT5 cable to one of the target device interface ports on the rear of
the digital KVM switch.
5. The switching system automatically merges the two KVM switches. All target devices
connected to the tiered KVM switch are included in the main KVM switch target device list in
the OSD interface. Repeat steps 3 and 4 for all additional tiered KVM switches you attach.
Installing And Starting Up The Web Interface
Once you have installed a new digital KVM switch, you can use the web interface to configure unit
parameters and launch video sessions.
Supported browsers
The web interface supports the following browsers:
• Microsoft Internet Explorer
® version 6.0 or later
• Mozilla Firefox® version 2.0 or later
• Netscape Navigator® version 7.0 or later
Launching the web interface
To launch the web interface:
1. Open a web browser and type the IP address of the KVM switch. You can set the IP address of
the KVM switch using the OSD or the serial port.
2. The log in window opens. Type your user name and password and click OK.
3. The web interface opens and displays the Connections tab.
NOTE: Once you have logged in to the web interface, you will not have to log in again when launching new
sessions unless you have logged out or your session has exceeded the inactivity timeout specified by the
administrator.
Chapter 2: Installation 11
Installing And Starting Up The Network Access Software
Supported operating systems
The following operating systems are supported by the Network Access Software:
• Microsoft® Windows® 2000 Workstation Service Pack 4
• Microsoft Windows 2000 Server Service Pack 4
• Microsoft Windows XP (Home and Professional) Service Pack 2
• Microsoft Windows Server 2003 Service Pack 1
• Red Hat Enterprise Linux 3.0 WS
• Red Hat Enterprise Linux 4.0 WS
• SuSE Linux Enterprise Server 8
• SuSE Linux Enterprise Server 9
• SuSE Linux 9.2
• SuSE Linux 9.3
Hardware configuration requirements
The software is supported on the following minimum computer hardware configurations:
• 500 MHz Pentium III
• 256 MB RAM
• 10BASE-T or 100BASE-T NIC
• XGA video with graphics accelerator
• Desktop size must be a minimum of 800 x 600
• Color palette must be a minimum of 65,536 (16-bit) colors
Browser requirements
You will need one of the following browsers installed on the computer to run the Network Access
Software:
• Internet Explorer 5.0 or later (Windows only)
• Netscape 6.0 or later
• Mozilla™ 1.4 or later
• Firefox 1.0 or later
Installing the software
To install on Microsoft Windows operating systems:
1. Insert the CD included with the KVM switch into the CD drive.
Chapter 2: Installation 12
If AutoPlay is supported and enabled, the setup program starts automatically.
— or —
If the computer does not support AutoPlay, set the default drive to the CD drive letter and
execute the following command to start the install program (replace “drive” with the CD drive
letter on the system): drive:\Network Access Software\win32\setup.exe
2. Follow the on-screen instructions.
To install on Linux operating systems:
1. Insert the CD included with KVM switch into the CD drive.
When using Red Hat and SUSE Linux distributions, the CD will usually be mounted
automatically.
Continue with step 2 if the CD mounts automatically.
If the CD does not mount automatically, issue the mount command manually. The following is
an example of a typical mount command:
mount -t iso9660 device_file mount_point
where device_file is the system-dependent device file associated with the CD and mount_point
is the directory that will be used to access the contents of the CD after it is mounted. Typical
default values include "/mnt/cdrom" and "/media/cdrom".
See the Linux operating system documentation for the specific mount command syntax to use.
2. Open a command window and navigate to the CD. For example:
cd /mnt/cdrom
3. Enter the following command to start the install program:
sh ./Network Access Software/linux/setup.bin
4. Follow the on-screen instructions.
During installation
You are prompted to select the location where the application will be installed. Select an existing
path or type a directory path. The default path for Windows 2000, 2003 and XP systems is the
program files directory. The default path for Linux systems is the usr/lib directory.
If you enter a path that does not exist, the installation program automatically creates it during
installation.
You can also indicate if you want a Network Access Software icon installed on the desktop.
Chapter 2: Installation 13
Uninstalling the software
To uninstall the software on Microsoft Windows, starting at the Control Panel:
1. Open the Control Panel and select Add/Remove Programs. A sorted list of currently installed
programs opens.
2. Select the Network Access Software entry.
3. Click the button. The uninstall wizard starts.Change/Remove
4. Click the Uninstall button and follow the on-screen instructions.
To uninstall the software on Microsoft Windows, using a command window:
1. Open a command window and change to the Network Access Software install directory used
during installation. The default path for win32 systems is the program files directory.
2. Change to the UninstallerData subdirectory and enter the following command (the quotation
marks are required):
“Uninstall APC Network Access Software.exe”
The uninstall wizard starts. Follow the on-screen instructions.
To uninstall the software on Linux:
1. Open a command window and change to the Network Access Software install directory used
during installation. The default path for Linux systems is the usr/lib directory.
2. Change to the UninstallerData subdirectory and enter the following command:
sh ./Uninstall_APC_Network_Access_Software
The uninstall wizard starts. Follow the on-screen instructions.
Opening the software
To open the software on Microsoft Windows:
1. Select Start - Programs - Network Access Software.
2. Double-click the Network Access Software icon.
To open the software on Linux:
1. Enter the command:
/Network_Access_Software
2. From (/user/bin), enter the following link:
/APC_Network_Access_Software
3. If a desktop shortcut was created on installation, double-click the shortcut.
Chapter 2: Installation 15
exceed circuit capabilities. Overloaded power sources and extension cords present fire and shock
hazards.
Elevated Ambient Temperature: If the unit is installed in a closed rack assembly, the operating
temperature of the rack environment may be greater than room ambient temperature. Do not exceed
the rated maximum ambient temperature of the switch.
Reduced Air Flow: Install the equipment in the rack so that the amount of airflow required for safe
operation of the equipment is not compromised.
Reliable Earthing: Maintain reliable earthing of rack-mounted equipment. Pay particular attention
to supply connections and indirect connections to the branch circuit (for example, use of power
strips).
Installing a rack mounting bracket
To install a rack mounting bracket:
1. Attach the brackets to the switch using the six provided screws.
2. Install the cable support rod on the lower side of the slide extensions.
3. Slide the extension assembly into the bracket assembly.
4. Place the complete bracket assembly into a level rack position and install the appropriate
hardware (not included) into each of the four bracket corners.
16
CHA PT ER
3
Basic Operations
Controlling The Switching System From The Analog Port
The APC KVM switch includes ports on the rear panel to connect a keyboard, monitor and mouse
for direct analog access. The KVM switch uses the On-Screen Display (OSD), which has menus to
configure the switching system and select target devices. Devices can be identified by customizable
names.
Starting The OSD
You can view, configure and control target devices in the switching system from the OSD interface
from a KVM connection to the analog port.
To start the OSD interface, press Print Screen. Alternatively, you can press the Control, Alt or
Shift key twice within one second to start the OSD interface. You can use any of these key
sequences instead of pressing Print Screen in any procedure in this document. To specify which key
sequences can be used to start the OSD interface, click Setup - Menu.
The Main window lists the target devices in the switching system. You can sort the list by clicking
the Name, eID or Port button.
The Port column indicates the ta h each target device is connected. rget device interface port to whic
The status of each target device in the switching system is indicated by one or more status symbols
in the right column. The following table describes the status symbols.
Chapter 3: Basic Operations 17
You can set a screen delay to specify the length of time that elapses between when Print Screen is
pressed and when the OSD interface starts.
To set a screen delay:
1. Press Print Screen to start the OSD interface.
2. In the Main window, click Setup — Menu.
3. In the Screen Delay Time field, type the number of seconds you want to elapse between when
Print Screen is pressed and when the OSD interface starts.
Connecting A User To A Target Device
Use the Main window of the OSD to select a target device to connect. When you select a target
device, the keyboard and mouse are automatically reconfigured to the correct settings for that target
device.
To select a target device:
1. Press Print Screen to start the OSD.
2. Double-click the target device name, eID number or port number in the main window
— or —
Table 3.1: OSD interface status symbols
Symbol Description
The KVM server module is online (green circle).
The KVM server module is offline or is not operating correctly.
The target device is tiered through another KVM switch. The
target device and the KVM switch are online and have power.
The target device is tiered through another KVM switch. The
KVM switch is offline or does not have power.
The firmware for the KVM server module is being upgraded
(yellow circle). When this symbol is visible, do not turn off and
turn on the KVM switch or connected target devices and do not
disconnect the KVM server module. Doing so might damage the
KVM server module permanently.
The KVM server module is being accessed by the indicated
user channel (green channel letter).
The KVM server module is blocked by the indicated user
channel (black channel letter).
A remote virtual media connection is established to the target
device connected to the indicated user channel (blue letter).
Chapter 3: Basic Operations 18
Type the port number and press Enter
— or —
Type the first few characters of the target device name or eID number, and press Enter.
You can also toggle between two selected target devices.
To select the previously selected target device:
Press Print Screen and then press Backspace.
To disconnect the user from a target device:
Press Print Screen and press Alt+0. A Free status flag in the OSD indicates the user is not
connected to a target device.
Using The OSD
Table 3.2 describes the keys, key combinations and mouse actions you can use in the OSD. Two or
more key names or mouse actions separated by commas indicate a sequence of actions. Two or
more key names or mouse actions separated by a plus sign (+) indicate a combination of actions;
they are performed simultaneously.
You can use the main keyboard or the numeric keypad to type numerals, except when you use the
Alt+0 Alt+0 key combination; you must use the 0 key on the main keyboard when you use .
Table 3.2: OSD interface navigation basics
Key, key combination, or
mouse action Result
Print Screen; Ctrl, Ctrl; Shift,
Shift; or Alt, Alt
Start the OSD interface. To specify which key sequences can be used to start
the OSD interface, click Setup > Menu.
Print Screen, Print Screen Send the Print Screen keystroke to the currently selected target device. A
screen capture will be performed for the target device.
If Print Screen is not selected as a startup key sequence in Setup > Menu,
you only need to press Print Screen once to take a screen capture of the
target device.
F1 Display help for the current window.
Escape In the OSD main window: Close the OSD interface and return to the status
flag on the desktop.
In all other windows: Close the current window, without saving changes, and
return to the previous window.
In pop-up windows: Close the pop-up window and return to the current
window.
Alt+X Close the current window, without saving changes, and return to the previous
window.
Chapter 3: Basic Operations 19
Configuring The KVM Switch And The OSD
To configure the KVM switch and the OSD interface:
Start the OSD and click Setup.
The following table describes the options in the Setup window.
Alt+O Click OK and return to the previous window.
Alt+port number Select a target device to be scanned; port number is the port number of the
target device.
Enter Completes a switch in the Main window and exits the OSD interface.
Print Screen, Backspace Return to the previously selected target device.
Print Screen, Alt+0 Disconnect the user from the selected target device. The zero must be typed
on the main keyboard, not the numeric keypad.
Print Screen, Pause Start the screen saver immediately and lock the user, if it is
password-protected.
Up Arrow or Down Arrow Move the cursor from line to line in a list.
Right Arrow or Left Arrow When editing text in a field: Move within the text in the field.
All other conditions: Move the cursor from column to column in a list.
Page Up or Page Down Page through a list or help window.
Home or End Move the cursor to the top or bottom of a list.
Delete Delete the selected characters in a field or the selected item in the scan list.
For more information about scan lists see Scanning The Switching System
on page 31.
Table 3.2: OSD interface navigation basics (Continued)
Key, key combination, or
mouse action Result
Chapter 3: Basic Operations 20
Assigning target device names
Use the Names window to identify individual target devices by name rather than by port number.
The Names list is always sorted by port order. Names are stored in the KVM server module, so
even if you move the cable or target device to another target device interface port, the name and
configuration are recognized by the KVM switch. If a target device is turned off, you cannot
modify the name of the KVM server module.
To access the Names window:
1. Press Print Screen to start the OSD. The Main window opens.
2. Click Setup — Names. The Names window opens.
If new KVM server modules are discovered by creen list will be the KVM switch, the on-s
automatically updated. The mouse cursor will change into an hourglass during the update. No
mouse or keyboard input will be accepted until the list update is complete.
To assign names to target devices:
1. In the Names window, select a target device name or port number and click Modify. The Name
Modify window opens.
2. Type a name in the New Name field. Names of target devices can be up to 15 characters long.
Valid characters are A-Z, a-z, 0-9, space and hyphen.
Table 3.3: Setup features to manage routine tasks for the target devices
Option Purpose
Menu Order the list of target devices by target device name, eID number, or port number. Set a
screen delay to specify the length of time that elapses between when Print Screen is
pressed and when the OSD interface starts.
Security Set passwords to restrict access to the target devices. Enable the screen saver.
Flag Change the display properties including timing, color, and location of the status flag.
Language Specify the language in which the interface is displayed.
Devices Specify the number of ports that are on the attached tiered KVM switch.
Names Assign a unique name to each target device.
Keyboard Specify the keyboard country code.
Broadcast Simultaneously control multiple target devices through keyboard and mouse actions.
Scan Set up a custom scan pattern for up to 16 target devices.
Preempt Specify preemption settings.
Network Specify the network speed and configuration, IP address, subnet mask, and gateway for the
switching system.
Chapter 3: Basic Operations 22
— or —
Select eID to list the target devices numerically by eID number.
— or —
Select Port to list the target devices numerically by port number.
2. Click OK.
To select a key combination to start the OSD interface:
1. In the Invoke OSD section, select the key combinations that will start the OSD, then press your
selected combination.
2. Click OK.
You can set a screen delay so that you can select a target device using the keyboard without starting
the OSD. A screen delay specifies the length of time that elapses between when Print Screen is
pressed and when the OSD starts.
To set a screen delay:
1. Type the number of seconds (0-9) to specify the length of time that elapses between when Print
Screen is pressed and when the OSD starts. If you specify 0, there is no delay.
2. Click OK.
Selecting display language
Use the Setup window to change the display language for the OSD.
To select a language for the OSD:
1. Press Print Screen to start the OSD. The Main window opens.
2. Click Setup — Language. The Language window opens.
3. In the Language window, select the language and click OK.
Controlling the status flag
The status flag is displayed on the desktop and indicates the name or eID number of the selected
target device or the status of the selected port. You can specify the information displayed in the
flag, the flag color, whether the desktop is visible through the flag, whether the flag is displayed all
the time and where the flag is displayed on the desktop. The following table shows examples of
status flags.
Chapter 3: Basic Operations 23
To specify the status-flag settings:
1. Press Print Screen. The Main window opens.
2. Click Setup > Flag.
3. (Optional) Select Name or eID to specify the information displayed in the flag.
4. (Optional) Select Displayed to display the flag all the time, or select Timed to display the flag
for only five seconds after you select a target device.
5. (Optional) In the Display Color section, select the flag color.
6. (Optional) Select Opaque to make the flag solid, or select Transparent to make the desktop
visible through the flag.
7. (Optional) To specify the position of the flag:
a. Click Set Position.
b. Hold down the left mouse button on the title bar of the Set Position window and drag the
window to the new location.
c. Press the right mouse button to close the Set Position window.
8. Click OK to save the changes.
Setting the keyboard country code
By default, the KVM switch sends the US keyboard country code to USB cables attached to target
devices, and the code is applied to the target devices when they are turned on or rebooted. Codes
are then stored in the KVM server module. Using a keyboard code that supports a language
different from that of the KVM switch firmware will cause incorrect keyboard mapping.
If multiple keyboards are connected to the local port, they must be of the KVM server module type
(PC or Mac) and of the KVM server module language. Only local users can view or change
keyboard country code settings.
Issues might arise when you use the US keyboard country code with a keyboard of another country.
For example, the Z key on a US keyboard is in the KVM server module location as the Y key on a
German keyboard.
Table 3.4: OSD interface status flags
Flag Description
Flag type by name.
Flag type by eID number.
Flag indicating that the user has been disconnected
from all systems.
Flag indicating that Broadcast mode is enabled.
Chapter 3: Basic Operations 24
You can use the Keyboard window to send a different keyboard country code than the default US
setting.
To change the keyboard country code:
1. Press Print Screen to start the OSD. The Main window opens.
2. Click Setup — Keyboard. The Keyboard window opens.
3. Select the country code for the keyboard and click OK. Confirm the change in the Keyboard
Warning window.
4. Click OK.
Setting KVM switch security
You can enable a screen saver to start if the user remains inactive for a specified length of time.
When the screen saver starts, the user is disconnected from any target device to which it was
connected. The screen saver stops when you press any key or move the mouse.
If you set a password, the keyboard and mouse are locked when the screen saver starts. When you
press a key or move the mouse while the screen saver is running, a Password window opens, and
you must type the password and click OK to unlock the keyboard and mouse.
NOTE: If you forget the password, you must call APC technical support.
To immediately start the screen saver:
Press Print Screen and click Pause.
To enable the screen saver:
1. Press Print Screen. The main window opens.
2. Click Setup — Security. If a password is set, the Password window opens. Type the password
and click OK.
3. Select the Enable Screen Saver checkbox.
4. In the Inactivity Time field, type the number of seconds (1-99) that must elapse before the
screen saver starts.
5. If the monitor is Energy Star compliant, select Energy; otherwise, select Screen.
6. (Optional) To run the screen-saver test, click Test. The screen-saver test runs for 10 seconds.
7. Click OK.
To disable the screen saver:
1. Press Print Screen. The main window opens.
2. Click Setup — Security. If a password is set, the Password window opens. Type the password
and click OK.
3. Clear the Enable Screen Saver checkbox.
Chapter 3: Basic Operations 25
4. Click OK.
A password must contain both alphabetic and numeric characters and can contain up to 12
characters. Passwords are case-sensitive. Valid characters are A-Z, a-z, 0-9, space and hyphen.
To set or change a password:
1. Press Print Screen. The main window opens.
2. Click Setup — Security. If a password is already set, the Password window opens. Type the
password and click OK.
3. Double-click the New field.
4. In the New field, type the new password.
5. In the Repeat field, type the password again.
6. Click OK.
To disable password protection:
1. Press Print Screen. The main window opens.
2. Click Setup — Security. In the Password window, type the password and click OK.
3. Double-click the New field. Leave the field blank and press Enter.
4. Double-click the Repeat field. Leave the field blank and press Enter.
5. Click OK.
Setting The Preemption Warning
Administrators and users with certain access rights can preempt (disconnect) KVM sessions and
take control of the target device. You can choose whether to warn the first user the session will be
preempted and specify how long the KVM switch will wait for the first user to respond to the
warning.
For more information on page 76.about preemption, see Using Preemption
To view or change the preemption warning settings:
1. Press Print Screen. The main window opens.
2. Click Setup — Preempt.
3. Enter a number of seconds in the Timeout Seconds field.
NOTE: If you enter a value of 0-4 seconds, the first user will not be warned before the session is preempted. If
you enter a value of 5-120 seconds, the first user will be warned and will be allowed to continue using the target
device for up to the amount of time in the Timeout Seconds field. The session will be preempted when the user
clicks OK, or when the specified time elapses.
4. Click OK to save the settings.
Chapter 3: Basic Operations 27
Upgrading the firmware
You can also use the OSD interface to upgrade the firmware available for the KVM switch. For
optimum performance, keep the firmware current. For more information on upgrading firmware,
see “Appendix A” beginning on page 105.
To upgrade firmware:
1. Press Print Screen. The Main window opens.
2. Click Commands — Display Versions — Upgrade. The Upgrade window opens.
3. Click Upgrade. A Warning window opens. Click OK to open the Upgrade Process window.
The progress of the upgrade is indicated in the Programmed field.
Viewing the display configuration
Use the Display Configuration window to view the current configuration of the switching system.
To view the current configuration:
Click Commands — Display Config. The Display Configuration window opens and lists the current
system configuration values.
Viewing and disconnecting user connections
You can view and disconnect users from target devices through the User Status window. You can
display either the target device name or eID number to which a user is connected. If there is no user
connected to a channel, the User and Server Name fields are blank.
To view current user connections:
Click Commands — User Status. The User Status window opens.
To disconnect a user:
1. From the User Status window, click the letter that corresponds to the user to disconnect. The
Disconnect window opens.
2. Click OK to disconnect the user and return to the User Status window.
If the User Status list has changed since it was last visible, the mouse cursor will turn into an
hourglass as the list is automatically updated. No mouse or keyboard input is accepted until the list
update is complete.
Resetting the keyboard and mouse
If the local keyboard and mouse are not responding, reset the local keyboard and mouse and reset
the keyboard and mouse on the target device.
When you reset the keyboard and mouse on the target device, the keyboard and mouse settings are
sent to the KVM switch and communication is re-established between the KVM switch and the
target device.
Chapter 3: Basic Operations 28
NOTE: This function is for Microsoft Windows-based computers only. Resetting the keyboard and mouse on a
target device running any other operating system might require you to reboot that target device.
To reset the local mouse and keyboard
1. Press Print Screen. The Main window opens.
2. Click Commands — Device Reset.
3. Click Version > Reset. A message is displayed stating the mouse and keyboard are reset.
4. Click OK.
Power Controlling Devices
Power window
Through the Power window, you can view which outlets control which devices and whether the
outlet is on or off. You can also turn on, turn off or cycle power to a selected device. The status of
each outlet is indicated by one or more status symbols in the right column. Table 3.6 describes the
status symbols.
To turn on, turn off or cycle power to a device:
1. Press Print Screen. The Main window opens.
2. Click Commands - Power.
3. Select the device you wish to control.
NOTE: Multiple devices may be selected.
4. Click On, Off or Cycle, as appropriate.
Table 3.6: Power Window Status Symbols
Symbol Description
Outlet is on.
Outlet is off.
Outlet is waiting to go on.
Outlet is waiting to go off.
Chapter 3: Basic Operations 29
PDUs window
Through the PDUs window, you can view which rack PDUs are connected to your system. The
status of each rack PDU is indicated by one or more status symbol in the right column. Table 3.7
describes the status symbols.
To view connected rack PDUs:
Open the PDUs window. The window contains a listing of all rack PDUs attached to your system.
PDU Settings window
From the PDUs window, you can view the PDU Settings window, which allows you to view and
modify rack PDU parameters.
To view/modify PDU settings:
1. Press Print Screen. The Main window opens.
2. Click Setup - PDUs.
3. Complete one of the following steps:
Select a rack PDU name, then click Settings to open the PDU Settings window.
— or —
Select a rack PDU name, then press Enter to open the PDU Settings window.
— or —
Double-click on the rack PDU name to open the PDU Settings window.
4. Complete any of the following steps:
a. In the Name field, enter the rack PDU name.
b. In the Cycle Delay field, enter the number of seconds you want the KVM switch to wait
between turning off and turning on.
5. Click OK.
Table 3.7: PDUs WIndow Status Symbols
Symbol Description
Outlet is online.
Outlet is offline.
Outlet is overloaded.
Chapter 3: Basic Operations 30
PDU Inlets window
From the Inlets window, you can view and modify inlet parameters.
NOTE: You can only modify inlet parameters on a PDU that is currently online.
To view/modify PDU Inlet settings:
1. Press Print Screen. The Main window opens.
2. Click Setup - PDUs.
3. Complete one of the following steps:
Select a rack PDU name, then click Settings to open the PDU Settings window.
— or —
Select a rack PDU name, then press Enter to open the PDU Settings window.
— or —
Double-click on the rack PDU name to open the PDU Settings window.
4. Click Inlets.
5. Enter an integer in the Minimum Amps or Maximum Amps fields.
6. Click OK.
PDU Outlets window
From the Outlets window, you can select an outlet and open the Outlet Settings window to set
outlet-specific parameters.
NOTE: You can only modify outlet parameters on a PDU that is currently online.
To view/modify PDU Outlet settings:
1. Press Print Screen. The Main window opens.
2. Click Setup - PDUs.
3. Complete one of the following steps:
Select a rack PDU name, then click Settings to open the PDU Settings window.
— or —
Select a rack PDU name, then press Enter to open the PDU Settings window.
— or —
Double-click on the rack PDU name to open the PDU Settings window.
4. Click Outlets.
Chapter 3: Basic Operations 31
5. Complete one of the following steps:
Select an outlet, then click Settings to open the Outlet Settings window.
— or —
Select an outlet, then press Enter to open the Outlet Settings window.
— or —
Double-click an outlet to open the Outlet Settings window.
6. Select the outlet you wish to modify.
7. Complete any of the following steps:
a. In the Name field, enter the Outlet name.
b. In the Power-On Interval field, enter the number of seconds you want the KVM switch to
wait between turning off and turning on.
NOTE: The Power-On Interval must be an integer between 0 and 7200.
8. Click OK.
Scanning The Switching System
In scan mode, the KVM switch automatically scans from port to port (target device to target
device). Use scan mode to monitor the activity of up to 16 target devices and to specify which
target devices to scan and the number of seconds each target device will be visible. The target
devices are scanned in the order in which they are listed. You can choose to list the target devices
by name, eID number or port number by clicking the corresponding button.
To add target devices to the scan list:
1. Click Setup — Scan. The Scan window opens.
2. The window contains a listing of all target devices attached to the KVM switch. Select the
checkbox next to the target devices to scan.
— or —
Double-click on the target device name or port to scan.
— or —
Press Alt and the eID number of the target device to scan. You can select up to 16 target
devices from the list.
3. In the Time field, type the number of seconds (from 3 to 255) that must elapse before the scan
moves to the next target device in the sequence.
4. Click OK.
Chapter 3: Basic Operations 32
To remove a target device from the scan list:
1. In the Scan window, clear the checkbox next to the target device to remove.
— or —
Double-click on the target device name or port to remove.
— or —
Press Shift + Delete to remove the selected target device and all entries below it.
— or —
Click the Clear button to remove all target devices from the scan list.
2. Click OK.
To start the Scan mode:
1. Click Commands. The Commands window opens.
2. Select Scan Enable in the Commands window. Scanning will begin immediately.
3. Click X to close the Commands window.
To cancel scan mode:
If the OSD is open, select a target device.
— or —
If the OSD is not open, move the mouse or press any key on the keyboard to stop scanning at the
currently selected target device.
Running Switching System Diagnostics
You can validate the integrity of the switching system through the Run Diagnostics command. This
command checks the main board functional sub-systems (memory, communications, KVM switch
control and the video channels) for each system controller.
The top section of the Diagnostics window displays the hardware tests. The bottom portion divides
the tested KVM server modules into three categories: Online, Offline or Suspect. KVM server
modules might be listed as offline while being upgraded.
The following table details each of the tests.
Table 3.8: Diagnostic test details
Test Description
Firmware CRCs Reports on the condition of the main board RAM.
Remote User Video Reports on the condition of the remote user video.
Chapter 3: Basic Operations 33
To run diagnostic tests:
1. Click Commands — Run Diagnostics. A warning message indicates all users will be
disconnected.
2. Click OK to begin diagnostics.
All users are disconnected and the Diagnostics window opens. As each test is finished, a pass
(green circle) or fail (red x) symbol is visible to the left of the item. The test is complete when
the last test symbol is visible.
Broadcasting To Target Devices
The analog user can simultaneously control more than one target device in a switching system to
ensure all selected target devices receive identical input. You can choose to independently
broadcast either of the following actions:
• Broadcasting keystrokes — The keyboard state must be identical for all target devices
receiving a broadcast to identically interpret keystrokes. Specifically, the Caps Lock and Num
Lock modes must be the same on all keyboards. While the KVM switch attempts to send
keystrokes to the selected target devices simultaneously, some target devices might inhibit and
thereby delay the transmission.
• Broadcasting mouse movements — For the mouse to work accurately, all systems must have
identical mouse drivers, desktops (such as identically placed icons) and video resolutions. In
addition, the mouse must be in exactly the same place on all screens. Because these conditions
are difficult to achieve, broadcasting mouse movements to multiple systems might have
unpredictable results.
You can broadcast to up to 16 target devices at a time, one target device per target device interface
port.
To access the Broadcast window:
1. Press Print Screen. The Main window opens.
2. Click Setup > Broadcast. The Broadcast window opens.
LAN Connection Reports on the condition of the LAN connection.
Online KVM server
modules
Indicates the total number of currently connected and turned on KVM server modules.
Offline KVM server
modules
Indicates the number of KVM server modules that have been connected successfully
in the past and are turned off.
Suspect KVM server
modules
Indicates the number of KVM server modules that have been detected, but are either
unavailable for connection or have dropped packets during the ping tests.
Table 3.8: Diagnostic test details
Chapter 3: Basic Operations 34
To broadcast to selected target devices:
1. Complete one of the following steps:
• From the Broadcast window, select the Mouse or Keyboard checkboxes for the target
devices that are to receive the broadcast commands.
• Press the Up or Down Arrow keys to move the cursor to the target device. Then press
Alt+K to select the Keyboard checkbox or Alt+M to select the Mouse checkbox. Repeat for
additional target devices.
2. Click OK to save the settings and return to the Setup window, or click X or press Escape to
return to the Main window.
3. Click Commands. The Commands window opens.
4. Select the Broadcast Enable checkbox to activate broadcasting. The Broadcast Enable
Confirm/Deny window opens.
5. Click OK to enable the broadcast, or click X or press Escape to cancel and return to the
Commands window.
6. If broadcasting is enabled, type the information or perform the mouse movements that you
want to broadcast from the user station. Only target devices in the list are accessible. The other
user is disabled when broadcast mode is enabled.
To turn broadcasting off:
From the Commands window, clear the Broadcast Enable checkbox.
35
CHA PT ER
4
Network Access Software
About the Network Access Software
The Network Access Software is the main GUI (Graphical User Interface) for the software. You
can view, access, manage and create custom groupings for all supported units.
When you start the software, the main Network Access Software window opens.
Window Features
The Network Access Software window is divided into areas: the View Selector buttons, the Group
Selector pane and the Unit Selector pane. The content of these areas changes, based on whether a
target device or an APC KVM switch is selected or what task is to be completed. Figure 4.1 on
page 36 shows the window areas; descriptions follow in Table 36.4.1 on page
Click one of the View Selector buttons to view the switching system organized by categories:
KVM switches, Servers, Sites, or Folders. The Network Access Software’s default display is user-
configurable. For more information, see Customizing the window display on page 37.
Chapter 4: Network Access Software 36
Figure 4.1: Network Access Software window
Table 4.1: Network Access Software window areas
Area Description
A Menu bar: Provides access to many of the features in the software.
B View Selector pane: Contains View Selector buttons for choosing the Network
Access Software view. Clicking a button shows the switching system organized
by the button category: KVM switches, Servers, Sites or Folders. You can
configure which button is visible by default.
C Unit list: Displays a list of target devices, KVM switches and other selectable
units contained in the currently selected group or the results of the search
executed from the Search bar.
D Status bar: Displays the number of units shown in the Unit list.
E Unit Selector pane: Contains the Search bar, Unit lists and Task buttons that
correspond to the selected view or group.
F Search bar: Gives you the ability to search the database for the text entered in
the Search field.
G Task buttons: Represent tasks that can be executed. Some buttons are
dynamic, based on the unit selected in the Unit list, while other buttons are fixed
and always present.
D
A
B
C
E
G
F
Chapter 4: Network Access Software 37
Customizing the window display
You can resize the Network Access Software window at any time. Each time you start the
application, the Network Access Software window opens to its default size and location.
A split-pane divider that runs from top to bottom separates the Group Selector pane and the Unit
Selector pane. You can move the divider left and right to change the viewing area of these two
panes. Each time the Network Access Software is opened, the divider returns to its default location.
You can specify which view (KVM switches, Servers, Sites or Folders) is visible on startup or you
can let the Network Access Software determine it.
You can change the order and sorting of the Unit list by clicking the sort bar above the column. An
upward-pointing arrow in a column header indicates that the list is sorted by that field name in
ascending order. A downward-pointing arrow indicates the list is sorted by that field name in
descending order.
Adding A KVM Switch
Before you can access the KVM switch through the software, you must add it to the software
database. After a KVM switch is added, it is visible in the Unit list. You can either manually add or
discover a KVM switch.
To manually add a KVM switch with an assigned IP address:
1. Select File — New — KVM switch from the Network Access Software menu.
— or —
Click the New KVM switch button.
The New KVM switch Wizard opens. Click Next.
2. Select the type of KVM switch you are adding. Click Next.
3. Click Yes to indicate the KVM switch has an assigned IP address, then click Next.
4. Type the IP address and click Next.
5. The software searches for the KVM switch.
The software searches for the indicated unit as well as all the KVM server modules and target
device names you associated with it in the OSD, if any. To search for KVM server modules
that are not receiving power, access the resync feature in the Servers category of the web
interface and select the Include Offline Server Access Modules checkbox.
The Enter Tier Switch Information window opens if the software detects an attached tiered
switch. This window contains a list of all ports and KVM server module eIDs (Electronic
Identification Numbers) retrieved from the KVM switch and the tiered switch types to which
they are connected, if any. When this window first opens, all KVM switches are set to None.
Detected KVM switches have an icon next to the drop-down menu.
Chapter 4: Network Access Software 38
a. The Existing cascaded Switches field contains all the current cascaded switch types
defined in the database. Click Add, Delete or Modify to alter the list.
b. Associate the applicable cascaded switch types from the pull-down menus for each KVM
server module that has a cascaded switch attached.
6. When you reach the final page of the Wizard, click Finish to exit the Wizard and return to the
main window. The KVM switch is now included in the unit list.
To discover a KVM switch by IP address:
1. Select Tools — Discover from the Network Access Software menu. The Discover Wizard
opens. Click Next.
2. The Address Range page opens. Type the range of IP addresses to search on the network in the
To and From boxes. Use IP address dot notation. Click Next.
3. Complete one of the following steps:
• The Searching Network progress window opens. Progress text indicates how many
addresses have been probed from the total number specified by the range, and the number
of KVM switches found (for example, 21 of 100 addresses probed: 3 KVM switches
found). If one or more new KVM switches are discovered, the wizard shows the Select
KVM switches to Add page. From this page, you can select the KVM switches to add to
the local database.
• If no new KVM switches were found, the Wizard shows the No New KVM Switches
Found page. Enter a different range to search or add the KVM switches manually.
• APC Console Port Server (CPS) - When the specified CPS is found, it will be polled for
server information. You can exclude ports with default names. Servers are not added to the
database.
• Network Access Software - Network Access Software searches for the indicated unit and
any KVM server modules and servers associated with the unit and receiving power. To
search for KVM server module adaptors that are not receiving power, access the resync
feature in the Servers category of the Network Access Software and enable the Include
Offline KVM server module adaptors checkbox. Click Next. The Configure cascaded
Switches dialog box appears if Network Access Software detects an attached legacy or
analog switch. This box contains a list of all KVM server module adaptor EIDs retrieved
from the KVM switch and the cascaded switches to which they are connected, if any.
When this dialog box first displays, all switches will be set to None. Detected switches
will have an icon next to the drop-down menu.
4. Select one or more KVM switches to add and click the Add (>) icon to move the selection or
selections to the KVM switches to Add list. When the KVM switches to Add list contains all
the KVM switches you want to add, click Next.
5. The Adding KVM switches progress bar window opens. Once all of the KVM switches have
been added to the local database, the Discover Wizard Completed page opens. Click Finish to
exit the Wizard and return to the main window. The new KVM switch is now visible in the
Unit list.
Chapter 4: Network Access Software 39
If one or more KVM switches cannot be added to the local database for any reason, the
Discover Wizard Not All KVM Switches Added page opens. This page lists all of the KVM
switches you selected and the status for each. The status indicates if a KVM switch was added
to the local database and, if not, why the process failed. Click Done when you are finished
reviewing the list.
If a KVM switch already exists in the database with the KVM server module IP address as a
discovered unit, then the discovered unit is ignored and is not listed on the next Wizard page.
The Discover Wizard does not automatically find target devices attached to the KVM switch. After
running the Discover Wizard, access the applicable web interface and click the Resync button on
the Servers category to find target devices attached to the KVM switch.
To manually install a new KVM switch with no assigned IP address:
1. Select File — New — KVM switch from the Network Access Software menu.
— or —
Click the New KVM switch button.
The New KVM switch Wizard opens. Click Next.
2. Click No to indicate the KVM switch does not have an assigned IP address, then click Next.
3. The Network Address window opens. Type the IP address, subnet mask and gateway you want
to assign to the KVM switch and then click Next.
4. The software searches for any KVM switches that do not have assigned IP addresses. Select
the unit to add from the list of new KVM switches that were found and then click Next.
5. The Configuring KVM switch window indicates whether the IP information was configured. If
the configuration is complete, the software searches for the new KVM switch. Click Next.
The software also searches for all KVM server modules and target device names associated
with the KVM switch.
The Enter cascaded Switch Information window opens if the software detects an attached
cascaded switch. This window contains a list of all ports and KVM server module eIDs
retrieved from the KVM switch and the cascaded switch types to which they are connected.
a. The Existing cascaded Switches field contains all the current cascaded switch types
defined in the database. Click Add, Delete or Modify to alter the list.
b. Associate the applicable cas om the pull-down menus for each KVM caded switch type fr
server module that has a cascaded switch attached.
6. When complete, click Finish to exit the Wizard and return to the main window. The KVM
switch is now included in the Unit list.
Chapter 4: Network Access Software 41
the KVM server module user name and password credentials during this Network Access Software
session do not require a user name and password. The software provides credential caching that
captures credentials upon first use and automates the authentication of subsequent unit connections.
To clear login credentials, in the Network Access Software go to Tools > Clear Login Credentials.
When you select a device and click the Connect Video button, the Video Viewer launches. The
Video Viewer allows you full keyboard, video and mouse control over a device. If a URL has been
defined for a given device, then the Browse button will also be available. The Browse button will
launch the configured Web browser, if any, or the default browser to the defined URL for that
device.
For more information, see Customizing Properties on page 44 and Customizing Options on page
49.
If a server is connected to a CPS that has SSH enabled, the configured Telnet access (Serial
Console Viewer or third party Telnet client) will be launched on top of an SSH tunnel when
required or requested.
You can also scan through a customized list of devices using the Thumbnail Viewer. This view
contains a series of thumbnail frames, each containing a small, scaled, non-interactive version of a
device screen image. For more information, see Using Scan Mode on page 82.
To access a target device:
1. Click the Servers button in the Network Access Software.
2. Double-click on a target device in the Unit list.
— or —
Select a target device, and then click the connection button: Connect Video (or Browse if a
URL is configured). Only the applicable button or buttons for the selected target device are
visible.
— or —
Right-click on the target device. Select the connection entry from the pop-up menu: Connect
Video or Browse if a URL is configured. Only the applicable entry for the selected target
device is visible.
Select a target device in the Unit list and press Enter.
3. If a browser is used for access, no user name and password prompt opens.
If the Video Viewer is used for access, a user name and password prompt opens if this is the
first access attempt during the Network Access Software session.
After a unit is accessed, subsequent access attempts for any unit that uses the KVM server
module user name and password credentials during this Network Access Software session do
not require a user name and password.
Chapter 4: Network Access Software 42
The configured access method for that target device opens in a new window.
To search for a target device in the local database:
1. Click the Servers button and insert the cursor in the Search field.
2. Type the search information. This could be a target device name or a property such as type or
location.
3. Click the Search button. The results are included in the Unit list.
4. Review the results of the search.
— or —
Click the Clear Results button to open the entire list again.
To auto search by typing in the Unit list:
1. Click the Servers button, then click on any item in the Unit list.
2. Begin typing the first few characters of a target device name. The highlight moves to the first
target device name beginning with those characters. To reset the search so you can find another
target device, pause for a few seconds and then type the first few characters of the next target
device.
If the target device you are attempting to access is currently being viewed by another user, you can
preempt the user so you can have access to that target device. For more information, see
Using
Preemption on page 76 and Digital Share Mode on page 79.
Accessing CPS target devices
To configure Serial Console Viewer access to a server through the CPS:
NOTE: Serial Console Viewer access is enabled by default.
1. To configure the Serial Console Viewer as the global default access method:
a. Select Tools - Options from the Network Access Software menu.
b. Click the Telnet tab.
c. Enable the Launch built-in application checkbox.
d. Click OK to save the settings.
2. If the global default is set for a method other than the built-in application, and you wish to
override it for this server:
a. Select a unit from the Unit list.
b. Select View - Properties from the Network Access Software menu.
— or —
Click the Properties task button.
— or —
Chapter 4: Network Access Software 43
Right-click on the unit. Select Properties from the pop-up menu. The
Properties dialog box appears.
c. Enable the Launch built-in application checkbox.
3. Click OK to save the settings.
To configure third party Telnet access to a server through the CPS:
1. To configure a third party Telnet application as the global default access method:
a. Select Tools - Options from the Network Access Software menu.
b. Click the Telnet tab.
c. Enable the Launch user-specified application checkbox. Enter the directory path, name
and any command line arguments. For commands that do not provide a GUI, enable the
Launch in command window checkbox.
d. Click OK to save the changes.
2. If the global default is set for a method other than that user-specified Telnet application, and
you wish to override it for this server:
a. Select a unit from the Unit list.
b. Select View - Properties from the Network Access Software menu.
— or —
Click the Properties task button.
— or —
Right-click on the unit. Select Properties from the pop-up menu. The Properties dialog
box appears.
c. Enable the Launch user-specified application checkbox and enter the directory path, name
and any command line arguments. For commands that do not provide a GUI, enable the
Launch in command window checkbox.
To configure Telnet access directly to a server:
NOTE: This procedure applies to Serial Console Viewer or third party Telnet access directly to a server.
1. Select View - Properties from the Network Access Software menu.
— or —
Click the Properties task button.
— or —
Right-click on the unit. Select Properties from the pop-up menu. The Properties dialog box
appears.
Chapter 4: Network Access Software 44
2. Click the Telnet tab.
3. Specify the server’s IP address and enable the Use Default checkbox. The port number is 23,
by default; you may specify another value.
4. Click OK to save the changes.
Launching The VNC Or RDP Viewer
Network Access Software supports a user-defined Virtual Network Computing (VNC) and Remote
Desktop Protocol (RDP) viewer. To launch either the VNC or RDP viewer, select the Server tab
from the Network Access Software. Select a server from the units list, then click on either the VNC
or RDP button at the bottom right of the screen.
Customizing Properties
The Properties window in the Network Access Software contains the following tabs: General,
Network, Information and, if the selected unit is a network-enabled device, Connections. Use these
tabs to view and change properties for the selected unit.
You may alter certain properties of individual KVM switches and servers using the Network
Access Software. The Properties dialog box in the Network Access Software contains five tabs:
General, Network, Information, Connections and Telnet.
General properties
General properties describe the unit and its location. You may specify a unit’s Name, Type (server
only), Icon, Site, Department and Location. Network properties include the KVM switch’s address
and, for digital KVM switches, the URL to be used when establishing a browser connection. When
this field contains a value, the Browse button appears in the Network Access Software task bar.
For a server, network properties specify the URL to use when establishing a browser connection to
the server. When this field contains a value, the Browse button appears in the Network Access
Software task bar.
To view or change general properties:
1. Select a unit in the Unit list.
Select View > Properties from the Network Access Software menu.
— or —
Click the Properties button.
— or —
Right-click on the unit. Select Properties from the pop-up menu.
The General Properties window opens.
Chapter 4: Network Access Software 45
2. In the Name field, type a 1-32 character unique name. (This name is local to the software
database; the KVM switch database might contain a different name for this unit.)
3. The Type field is read-only for KVM switches. For a target device, select a type from the
drop-down menu or enter a 1-32 character type in the text field.
4. In the Icon field, select an icon from the drop-down menu.
5. In the Site, Department, and Location fields, select an entry from the drop-down menu or enter
a 1-32 character Site, Department or Location in the corresponding text field.
6. Click OK.
Viewing and changing network properties for a KVM switch
For a KVM switch, network properties include the address of the KVM switch.
To view or change network properties for a KVM switch:
1. Select a unit in the Unit list.
2. Select View — Properties from the Network Access Software menu.
— or —
Click the Properties button.
— or —
Right-click on the unit. Select Properties from the pop-up menu.
The Properties window opens.
3. Click the Network tab.
4. KVM switches only: In the Address field, enter the KVM switch address in IP dot notation or
enter a 1-128 character host name. The address cannot be blank, a loopback address or all
zeros. You cannot enter duplicate addresses.
5. KVM switches only: In the devices only: In the Browser URL field, enter a 1-to-256 character
URL for establishing a browser connection.
6. Click OK.
Viewing and changing network properties for a target device
For a target device, network properties specify the URL to use when establishing a browser
connection to the target device. When this field contains a value, the Browse button is visible in the
Network Access Software task bar. The steps to view or change network properties are the same as
those for KVM switches.
Information properties
Information properties include descriptive, contact and comment information; these fields may
contain any information you require.
Chapter 4: Network Access Software 46
To change information properties:
1. Select a KVM switch or server in the Unit list.
2. Select View - Properties from the Network Access Software menu.
— or —
Click the Properties task button.
— or —
Right-click on the unit.
Select Properties from the pop-up menu. The Properties dialog box appears.
3. Click the Information tab. You may enter any information in the following fields.
a. In the Description field enter 0-128 characters.
b. In the Contact field enter 0-128 characters.
c. In the Contact Phone Number field enter 0-64 characters.
d. In the Comments field enter 0-256 characters.
4. Click OK.
Connections properties
Connections properties appear only for servers and are read-only. The display indicates the
physical connection path that will be used to access this server and the connection type, such as
serial or video.
To view connections properties:
1. Select a target device in the Unit list.
2. Select View > Properties from the Network Access Software menu.
— or —
Click the Properties button.
— or —
Right-click on the unit. Select Properties from the pop-up menu.
The Properties window opens.
3. Click the Connections tab.
VNC Properties
When you indicate a user-specified VNC application, you may include its command line
arguments. A selection of macros is available for placement in the command line; this may be
useful for automatic replacement of variables such as IP address, port number, user name and
password. For VNC commands that do not provide their own GUI, such as those for computers
Chapter 4: Network Access Software 48
— or —
Click the Properties task button.
— or —
Right-click on the unit. Select Properties from the pop-up menu. The Properties
dialog box appears.
3. Click the RDP tab.
4. For servers only, in the IP Address field, enter an IP address in dot notation or enter a 1-128
character domain name. Spaces are not allowed. Duplicate addresses are allowed.
5. In the Port field, enter a port number in the range 23-65535. If blank, port 23 is used.
6. Mark to enable or clear to disable the Use Default checkbox. When enabled, the default global
setting specified in Options will be used and all other portions of the Application to Launch
area are disabled.
7. Enter the directory path and name or click the Browse button to locate the path and name.
8. Enter command line arguments in the box below the path and name.
— or —
To insert a predefined macro at the cursor location in the command line, click the Insert Macro
list box and select a macro from the drop-down menu. Network Access Software will
automatically replace these variables when the application runs.
9. Click OK.
Telnet properties
Telnet properties include the IP address (for servers only) and the port number to connect to when
establishing a Telnet session to the unit. You may designate the built-in Serial Console Viewer as
the Telnet client or you may specify another Telnet application. When you specify the built-in
application, you may choose to open the window before login to troubleshoot login scripts.
When you indicate a user-specified Telnet application, you may include its command line
arguments. A selection of macros is available for placement in the command line; this may be
useful for automatic replacement of variables such as IP address, port number, user name and
password. For Telnet commands that do not provide their own GUI, such as those for computers
running Windows, Linux and Unix operating systems, you can launch the Telnet application from
within an OS command window.
To change Telnet properties:
1. Select a KVM switch or server in the Unit list.
2. Select View — Properties from the Network Access Software menu.
— or —
Produktspecifikationer
| Varumärke: | Apc |
| Kategori: | Växla |
| Modell: | AP5615 |
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