Oyen Digital Helix Dura Bruksanvisning

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(7) FAQ

Q: The Helix Dura is getting very warm. Is this normal?

A: Yes, the Helix Dura is made from Aluminum, which absorbs and

dissipates heat. This prevent the internal components from overheating

and allows for extended life and performance.

Q: Is the Helix Dura compatible with Thunderbolt ports?

A: The Helix Dura is compatible with Thunderbolt 3 and 4 ports using the

included USB-C adapter. It is not compatible with Thunderbolt 1 or 2.

Q: The speed is not as fast as expected. Why?

A: To experience the fastest capable speed, the Helix Dura must be

connected to a Thunderbolt 3 or 4 port, or a USB 3.2 Gen2 port (10Gbps).

A USB 3.0 port is limited to 5Gbps (~500 MB/s). For best performance, we

recommend using the cables included with the Helix Dura.

For other questions please contact tech support or visit the FAQ

section of our Web site (www.oyendigital.com/support).

Technical Support: info@oyendigital.com

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