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Snom Telefon M55

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Sida 1/82

M55

SIP DECT Handset

User Manual

M55

SIP DECT Handset

Table of Contents

Disclaimers 4 ��

Important Safety Information 5 ��

Important safety instructions 5 ��

For cUL compliance only 8 ��

Mesures de sécurité importantes 8 ��

Compliance 11 ��

FCC part 15 11 ��

FCC Part 68 11 ��

Industry Canada 12 ��

Introduction 13 ��

About this manual 13 ��

Product overview 14 ��

Quick Reference Guide 15 ��

Cordless handset external features 15 ��

Factory Default Programmable Feature

Key (PFK) Settings 16 ��

Handset Installation 17 ��

Installing the charger 18 ��

Battery installation and charging 19 ��

Wall mounting the charger 22 ��

Adding a corded headset 23 ��

Handset Registration 24 ��

Auto-registering the handset to the base

station 24 ��

Registering by entering the handset’s

IPEI on the Web UI 25 ��

Manually registering via the LINK key on

base station 26 ��

Manually registering via the Web UI 27 ��

Deregistering the handset 28 ��

Screen icons 29 ��

Using the Handset 32 ��

Idle screen 32 ��

Main Menu 32 ��

Making calls 33 ��

Answering calls 35 ��

Answering multiple incoming calls 36 ��

Ending a call 36 ��

Volume 36 ��

Mute 36 ��

Speakerphone 36 ��

Corded Headset 36 ��

Bluetooth headset 37 ��

Call Waiting 37 ��

Missed Calls 37 ��

Putting a call on hold 38 ��

Putting a call on private hold 38 ��

Switching between two calls 39 ��

Paging a group of handsets/desksets 40 ��

Receiving a page 40 ��

About Shared Calls 41 ��

Displaying calls on the Call List 44 ��

Barging In 45 ��

Call Privacy 45 ��

Using Shared Call Emulation 46 ��

Transferring a call 49 ��

Setting up a conference call 50 ��

Putting a conference call on hold 51 ��

Listening to messages 52 ��

Using the Directory 53 ��

Using the Call History 55 ��

Locking the keypad 56 ��

Connecting a Bluetooth Headset 57 ��

Opening the Bluetooth menu 57 ��

Adding a Bluetooth headset to the Device

list 57 ��

Using the Device list 58 ��

Conﬁguring the Handset 60 ��

Setting call waiting 60 ��

Viewing handset status 60 ��

Setting the language 61 ��

Setting the display options 62 ��

Setting the keypad light 62 ��

Setting Silent Mode 63 ��

Setting the ringer tone and volume 63 ��

Setting the advisory tones 64 ��

Setting Auto ans audio 64 ��

Setting Speed Dial entries 65 ��

Setting lift handset to answer�� 66

Setting the missed call alert 66 ��

Registering or deregistering your deskset

��66

WebUI 67 ��

Using the WebUI 67 ��

How to identify the IP address of the base

station 67 ��

Accessing the WebUI 69 ��

System Status 70 ��

Cordless Registrations 71 ��

Cordless Status 71 ��

Base Status 72 ��

Base Preferences 72 ��

User Preferences 72 ��

Base Directory 73 ��

Blocked List 76 ��

Remote XML 76 ��

Security 77 ��

Troubleshooting 78 ��

General issues 78 ��

Technical Speciﬁcations 79 ��

Special characters 80 ��

Entering special characters 80 ��

Maintenance 81 ��

Taking care of your telephone 81 ��

Snom, the names of Snom products, and Snom logos are trademarks owned by Snom

Technology GmbH� All other product names and names of enterprises are the property

of their respective owners�

Product speciﬁcations are subject to change without notice�

Snom Technology GmbH reserves the right to revise and change this document at any

time, without being obliged to announce such revisions or changes beforehand or after

the fact�

Texts, images, and illustrations and their arrangement in this document are subject to

the protection of copyrights and other legal rights worldwide� Their use, reproduction,

and transmittal to third parties without express written permission may result in legal

proceedings in the criminal courts as well as civil courts�

When this document is made available on Snom’s web page, Snom Technology GmbH

gives its permission to download and print copies of its content for the intended

purpose of using it as a manual� No parts of this document may be altered, modiﬁed

or used for commercial purposes without the express written consent of Snom

Technology GmbH�

Although due care has been taken in the compilation and presentation of the

information in this document, the data upon which it is based may have changed in the

meantime� Snom therefore disclaims all warranties and liability for the accurateness,

completeness, and currentness of the information published, except in the case of

intention or gross negligence on the part of Snom or where liability arises due to

binding legal provisions�

Important Safety Information

This symbol is to alert you to important operating or servicing instructions

that may appear on the product or in this user’s manual� Always follow

basic safety precautions when using this product to reduce the risk of

injury, ﬁre, or electric shock�

Important safety instructions

When using your telephone equipment, basic safety precautions should always be

followed to reduce the risk of ﬁre, electric shock and injury, including the following:

1� This product should be installed by a qualiﬁed technician�

2� This product should only be connected to the host equipment and never directly

to the network such as Public Switch Telephone Network (PSTN) or Plain Old

Telephone Services (POTS)�

3� Read and understand all instructions�

4� Follow all warnings and instructions marked on the product�

5� Unplug this product from the wall outlet before cleaning� Do not use liquid or

aerosol cleaners� Use a damp cloth for cleaning�

6� Do not use this product near water such as near a bath tub, wash bowl, kitchen

sink, laundry tub or swimming pool, or in a wet basement or shower�

7� Do not place this product on an unstable table, shelf, stand or other unstable

surfaces�

8� Slots and openings in the back or bottom of the handset are provided for

ventilation� To protect them from overheating, these openings must not be

blocked by placing the product on a soft surface such as a bed, sofa or rug� This

product should never be placed near or over a radiator or heat register� This

product should not be placed in any area where proper ventilation is not provided�

9� This product should be operated only from the type of power source indicated

on the marking label� If you are not sure of the type of power supplied at the

premises, consult your dealer or local power company�

10� Do not allow anything to rest on the power cord� Do not install this product where

the cord may be walked on�

11� Never push objects of any kind into this product through the slots in the handset

because they may touch dangerous voltage points or create a short circuit� Never

spill liquid of any kind on the product�

12� To reduce the risk of electric shock, do not disassemble this product, but take it

to an authorized service facility� Opening or removing parts of the base station or

handset other than speciﬁed access doors may expose you to dangerous voltages

or other risks� Incorrect reassembling can cause electric shock when the product

is subsequently used�

13� Do not overload wall outlets and extension cords�

14� Unplug this product from the wall outlet and refer servicing to an authorized

service facility under the following conditions:

A� When the power supply cord or plug is damaged or frayed�

B� If liquid has been spilled onto the product�

C� If the product has been exposed to rain or water�

D� If the product does not operate normally by following the operating

instructions� Adjust only those controls that are covered by the

operation instructions� Improper adjustment of other controls may

result in damage and often requires extensive work by an authorized

technician to restore the product to normal operation�

E� If the product has been dropped and the telephone base and/or

handset has been damaged�

F� If the product exhibits a distinct change in performance�

15� Avoid using a telephone (other than cordless) during an electrical storm� There is

a remote risk of electric shock from lightning�

16� Do not use the telephone to report a gas leak in the vicinity of the leak� Under

certain circumstances, a spark may be created when the adapter is plugged into

the power outlet, or when the handset is replaced in its cradle� This is a common

event associated with the closing of any electrical circuit� The user should not

plug the phone into a power outlet, and should not put a charged handset into

the cradle, if the phone is located in an environment containing concentrations

of ﬂammable or ﬂame-supporting gases, unless there is adequate ventilation� A

spark in such an environment could create a ﬁre or explosion� Such environments

might include: medical use of oxygen without adequate ventilation; industrial

gases (cleaning solvents; gasoline vapors; etc�); a leak of natural gas; etc�

17� Only put the handset of your telephone next to your ear when it is in normal talk

mode�

18� The power adapters are intended to be correctly oriented in a vertical or ﬂoor

mount position� The prongs are not designed to hold the plug in place if it is

plugged into a ceiling, under-the-table or cabinet outlet�

19� Use only the power cord indicated in this manual�

20� For pluggable equipment, the socket-outlet shall be installed near the equipment

and shall be easily accessible�

21� In wall mounting position, make sure to mount the telephone base on the wall

by aligning the eyelets with the mounting studs of the wall plate� Then slide the

telephone base down on both mounting studs until it locks into place� Mount

the device only at heights not exceeding 2 meters� Refer to the full installation

instructions in “Handset Installation” on page 17-21 in this User Manual�

22� CAUTION: Keep small metallic objects such as pins and staples away from the

handset receiver�

23� WARNING: The product included (ITE) in this manual is to be connected only to

PoE networks without routing to the outside plant�

SAVE THESE INSTRUCTIONS

Power requirements

Handset charger power adapter:

5�0Vdc 2A (Model number: NBS10B050200VUU)

Handset battery: 3�7V 1500mAh, Li-ion battery

(Model number: 503860AR1500, Manufacturer: Yiyang

Corun Battery Co�, Ltd�)

CAUTION

• The battery cannot be subjected to high or low extreme temperatures during

use, storage or transportation�

• The battery cannot be subjected to low air pressure at high altitude during

use, storage or transportation�

• The battery in the product is replaceable� There is a danger of explosion if the

battery is incorrectly replaced�

• Replacement of a battery with an incorrect type can result in an explosion or

the leakage of ﬂammable liquid or gas�

• Avoid disposal of a battery into ﬁre or a hot oven, or mechanically crushing or

cutting of a battery, that can result in an explosion�

• Avoid leaving a battery in an extremely high temperature surrounding

environment that can result in an explosion or the leakage of ﬂammable liquid

or gas�

• A battery subjected to extremely low air pressure may result in an explosion

or the leakage of ﬂammable liquid or gas�

For cUL compliance only

Mesures de sécurité importantes

Ce symbole vous alertera d’informations importantes ou d’instructions

d’entretien pouvant apparaître dans ce guide d’utilisation� Respectez

toujours les mesures de sécurité et de sécurité de base lorsque vous

utilisez ce produit, aﬁn de réduire les risques de blessures, d’incendie, ou

d’électrocution�

Mesures de sécurité importantes

Aﬁn de réduire les risques d’incendie, de blessures corporelles ou d’électrocution,

suivez toujours ces mesures préventives de base lorsque vous utilisez votre téléphone

1� Cet appareil doit être installé par un technicien qualiﬁé�

2� Cet appareil doit être branché à un équipement hôte et jamais branché à un

réseau, tel qu’un réseau PSTN publique ou un réseau téléphonique standard

(POTS)�

3� Lisez et comprenez bien toutes les instructions�

4� Observez toutes les instructions et mises en garde inscrites sur l’appareil�

5� Débranchez ce téléphone de la prise murale avant de le nettoyer� N’utilisez pas

de nettoyeurs liquides ni en aérosol� N’utilisez qu’un chiﬀon doux et légèrement

humecté�

6� N’utilisez pas ce produit près de l’eau, tel que près d’un bain, d’un lavabo, d’un

évier de cuisine, d’un bac de lavage ou d’une piscine, ou dans un sous-sol humide

ou sous la douche�

7� Ne déposez pas ce téléphone sur un chariot, support ou table chancelants�

L’appareil pourrait tomber et être sérieusement endommagé�

8� Le boîtier de l’appareil est doté de fentes et d’ouvertures d’aération situées à

l’arrière ou en dessous� Aﬁn d’empêcher la surchauﬀe, ces ouvertures ne doivent

pas être obstruées en plaçant l’appareil sur un lit, divan, tapis ou autre surface

similaires� Ne placez pas cet appareil à proximité d’un élément de chauﬀage ni

d’une plinthe électrique� De plus, ne l’installez pas dans une unité murale ou un

cabinet fermé qui ne possède pas d’aération adéquate�

9� Ne faites fonctionner cet appareil qu’avec le type d’alimentation indiqué sur les

étiquettes de l’appareil� Si vous ne connaissez pas le voltage de votre maison,

consultez votre marchand ou votre fournisseur d’électricité�

10� Ne déposez rien sur le cordon d’alimentation� Installez cet appareil dans un

endroit sécuritaire, là où personne ne pourra trébucher sur la ligne d’alimentation

ni le cordon téléphonique modulaire�

11� N’insérez jamais d’objets à travers les fentes et ouvertures de cet appareil, car

ils pourraient toucher à des points de tension dangereux ou court-circuiter des

pièces, ce qui constituerait un risque d’incendie ou d’électrocution� N’échappez

pas de liquides dans l’appareil�

12� Aﬁn de réduire les risques d’électrocution, ne démontez pas l’appareil, mais

apportez-le plutôt à un centre de service qualiﬁé s’il doit être réparé� En enlevant

le couvercle, vous vous exposez à des tensions dangereuses ou autres dangers

similaires� Un remontage inadéquat peut être à l’origine d’une électrocution lors

d’une utilisation ultérieure de l’appareil�

13� Ne surchargez pas les prises de courant ni les rallonges électriques, car ceci peut

constituer un risque d’incendie ou d’électrocution�

14� Débranchez cet appareil de la prise de courant et communiquez avec le

département de service à la clientèle de Snom dans les cas suivants:

A� Lorsque le cordon d’alimentation est endommagé ou écorché�

B� Si du liquide a été échappé dans l’appareil�

C� Si l’appareil a été exposé à une source d’humidité telle que la pluie ou l’eau�

D� Si l’appareil ne fonctionne pas normalement en suivant les directives du

guide� N’ajustez que les commandes couvertes dans le guide d’utilisation,

car un mauvais réglage de celles-ci peut être à l’origine de dommages, ce qui

nécessiterait des réparations considérables pour remettre l’appareil à son

état de fonctionnement normal�

E� Si l’appareil a été échappé ou son boîtier, endommagé�

F� Si le produit aﬃche une nette diminution de sa performance�

15� Évitez d’utiliser un téléphone (autre qu’un sans ﬁl) pendant un orage� Les éclairs

peuvent être à l’origine d’une électrocution�

16� N’utilisez pas le téléphone pour rapporter une fuite de gaz à proximité de celle-

ci� Sous certaines circonstances, une inteincelle pourrait survenir lorsque

l’adaptateur est branché à une prise de courant, ou lorsque le combiné est

déposé sur le combiné� Ceci est un événement commun associé avec la fermeture

d’un circuit électrique� L’utilisateur ne devrait pas brancher le téléphone dans

une prise de courant, et ne devrait pas déposer le combiné chargé sur le socle,

si le téléphone se trouve dans un environnement ou la concentration de gaz

inﬂammables, sans ventilation adéquate� Une étincelle dans ces endroits pourrait

provoquer un incendie ou une explosion� Ces environnements pourraient être

l’utilisation médicale de l’oxygène sans ventilation adéquate; le gaz industriel

(dissolvants, vapeurs d’essence, etc�); une fuite de gaz naturel, etc�

17� Placez uniquement le combiné de votre appareil près de votre oreille lorsqu’il est

en mode de conversation normal�

18� Les adaptateurs sont conçus pour être orientés en position verticale ou en

position horizontale sur le plancher�

19� N’utilisez que cordon d’alimentation et les piles indiquées dans ce guide

d’utilisation�

20� Pour les PRODUITS À BRANCHER À UNE PRISE DE COURANT, la prise de courant

doit être installée près du produit, aﬁn d’assurer une accessibilité sécuritaire à la

prise de courant�

21� En position de montage mural, assurez-vous de monter le socle du téléphone sur

le mur en alignant les oeillets avec les goujons de ﬁxation de la plaque murale�

Ensuite, faites glisser le socle vers le bas sur les deux goujons de ﬁxation jusqu’à

ce qu’il se verrouille en place� Ne ﬁxez l’appareil qu’à des hauteurs ne dépassant

pas 2 mètres� Reportez-vous aux instructions complètes dans la section “Handset

Installation” à la page 17-21�

22� MISE EN GARDE : Éloignez les petits objets métalliques tels que les broches de

l’écouteur du combiné�

23� AVERTISSEMENT : Le produit inclus (ITE) dans ce guide doit être connecté

uniquement aux réseaux PoE sans être acheminé vers l’installation extérieure�

CONSERVEZ CES INSTRUCTIONS

Alimentation

électrique

Adaptateur électrique du chargeur du combiné :

5,0 V CC, 2 A (Numéro de modèle : NBS10B050200VUU)

Pile du combiné : Pile au lithium-ion de 3,7 V 1 500 mAh

(Numéro de modèle : 503860AR1500, Fabricant : Yiyang Corun

Battery Co�, Ltd�)

MISES EN GARDE

• La pile ne peut pas être soumise à des températures extrêmes hautes ou basses

pendant l’utilisation, l’entreposage ou le transport�

• La pile ne peut pas être soumise à une faible pression atmosphérique à haute

altitude pendant l’utilisation, l’entreposage ou le transport�

• La pile de ce produit est remplaçable� Il existe un risque d’explosion si la pile n’est

pas remplacée correctement�

• Le remplacement d’une pile d’un type incorrect peut entraîner une explosion ou la

fuite d’un liquide ou d’un gaz inammable�

• Évitez de jeter une pile dans le feu ou dans un four chaud, ou d’écraser ou de

couper mécaniquement une pile, car cela peut provoquer une explosion�

• Évitez de laisser une pile dans un environnement où la température est

extrêmement élevée, ce qui pourrait provoquer une explosion ou une fuite de

liquide ou de gaz inammable�

• Une pile soumise à une pression d’air extrêmement basse peut entraîner une

explosion ou une fuite de liquide ou de gaz inammable�

Compliance

FCC part 15

This device complies with Part 15 of the FCC rules� Operation is subject to the

following two conditions: (1) This device may not cause harmful interference, and (2)

this device must accept any interference received, including interference that may

cause undesired operation�

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules� These limits are designed to

provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment� This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with

the instruction manual, may cause harmful interference to radio communications�

Operation of this equipment in a residential area is likely to cause harmful interference

in which case the user will be required to correct the interference at the user’s

expense�

Privacy of communications may not be ensured when using this phone�

Warning: Changes or modiﬁcations to this equipment not expressly approved by

the party responsible for compliance could void the user’s authority to operate the

equipment�

To ensure safety of users, the FCC/ISEDC has established criteria for the amount of

radio frequency energy that can be safely absorbed by a user or bystander according

to the intended usage of the product�

This product has been tested and found to comply with the FCC/ISEDC criteria�

The handset may be safely held against the ear of the user�

FCC Part 68

Consumer Information:

a� This equipment complies with Part 68 of the FCC rules and the requirements

adopted by the ACTA� On the back or bottom of this equipment is a label

that contains, among other information, a product identiﬁer in the format

US:AAAEQ##TXXXX� If requested, this number must be provided to the telephone

company�

b� An applicable certiﬁcation jacks Universal Service Order Codes (USOC) for the

equipment is provided (i�e�, ) in the packaging with each piece of approved RJ45C

terminal equipment�

c� A plug and jack used to connect this equipment to the premises wiring and

telephone network must comply with the applicable FCC Part 68 rules and

requirements adopted by the ACTA� A compliant LAN cable (RJ45) and modular

plug is provided with this product� An RJ45 jack should normally be used for

connecting to the SIP equipment through the LAN cable� See installation

instructions for details�

d� If this equipment causes harm to the telephone network, the telephone company

will notify you in advance that temporary discontinuance of service may be

required� But if advance notice isn’t practical, the telephone company will notify

the customer as soon as possible� Also, you will be advised of your right to ﬁle a

complaint with the FCC if you believe it is necessary�

e� The telephone company may make changes in its facilities, equipment, operations

or procedures that could aﬀect the operation of the equipment� If this happens

the telephone company will provide advance notice in order for you to make

necessary modiﬁcations to maintain uninterrupted service�

f� Should you experience trouble with this equipment, please contact

Snom Technology GmbH

1 (339) 227-6160 (select option 2)

for repair or warranty information� If the equipment is causing harm to the

telephone network, the telephone company may request that you disconnect the

equipment until the problem is resolved�

g� Please follow instructions for repairing if any (e�g� battery replacement section);

otherwise do not alternate or repair any parts of device except speciﬁed�

h� Connection to party line service is subject to state tariﬀs� Contact the state public

utility commission, public service commission or corporation commission for

information�

i. NOTICE: If you have specially wired alarm equipment connected to the telephone

line, ensure the installation of this product does not disable your alarm

equipment�

If you have questions about what will disable alarm equipment, consult your

telephone company or a qualiﬁed installer�

j� This equipment is hearing aid compatible�

NOTICE: According to telephone company reports, AC electrical surges, typically

resulting from lightning strikes, are very destructive to telephone equipment

connected to AC power sources� To minimize damage from these types of surges, a

surge arrestor is recommended�

Industry Canada

This Class A digital apparatus complies with Canadian requirements:

CAN ICES-3 (A)/NMB-3(A)� Cet appareil numérique de la classe A est conforme à la

norme CAN ICES-3 (A)/NMB-3(A) du Canada�

This device contains licence-exempt transmitter(s)/receiver(s) that comply with

Innovation, Science and Economic Development Canada’s licence-exempt RSS(s)�

Operation is subject to the following two conditions: (1) this device may not cause

interference, and (2) this device must accept any interference, including interference

that may cause undesired operation of the device�

Privacy of communications may not be ensured when using this telephone�

The term ‘’IC:‘’ before the certiﬁcation/registration number only signiﬁes that the

Industry Canada technical speciﬁcations were met�

This product meets the applicable Innovation, Science and Economic Development

Canada technical speciﬁcations�

Introduction

About this manual

This user manual provides installation and handset conﬁguration instructions, and

detailed instructions for using the M55 KLE SIP DECT Handset�

See “Viewing handset status” on page 60 for instructions on how to check the

software version of your M55 KLE SIP DECT Handset and/or M500 Multi-cell SIP DECT

Base Station�

Please read Important Safety Information on page 5 of this user manual�

Please thoroughly read this user manual for all the feature operations and

troubleshooting information necessary to install and operate your handset�

Please refer to the Snom Servicme Hub at for complete service.snom.com

conﬁguration instructions�

For customer service or product information, visit our website at

www.snomamericas.com �

Product overview

The M55 KLE SIP DECT Handset, combined with the M500 Multi-cell SIP DECT Base

Station, is a full-featured SIP endpoint business phone system designed to work with

popular hosted IP PBX services and on-premise SIP PBXs� Once you have ordered and

conﬁgured your PBX service, the handset enables you to make and receive calls as you

would with any other business phone�

Up to eight M55 handsets/M58 desksets can be registered per M500 base station�

The initial release of the M500 will support two M500 base stations connected in dual-

cell operation, but subsequent ﬁrmware releases will support additional M500 base

stations connected in multi-cell operation� Each handset provides calling features

such as hold, transfer, conferencing, and speakerphone�

The M500 Multi-cell SIP DECT Base Station supports shared calls among multiple

cordless handsets/desksets with a single SIP account� With Shared Call Emulation, the

Programmable Feature Keys (PFKs) can be conﬁgured as KeyLine type, which enables

the keys to be used as for making calls, picking up held calls, and barging in calls�

The features of the M55 KLE SIP DECT Handset include:

• 2�4” color display

• Speakerphone, Hold and Mute

• Up to 8 SIP accounts per M500 base station

• Up to 8 concurrent calls per M500 base station

• Shared Call Emulation -- Shared call usage on single SIP account among

multiple handsets/desksets

• 6 Programmable Feature Keys (PFKs) numbered 1-6 with LEDs

• 3 Soft Keys

• Message waiting alert LED

• 3-way conferencing

• Integrated Bluetooth for headset support

• Corded headset support

• Programmable key for multicast paging

• 400-entry local directory

• 1,000-entry shared directory with entries shared on all registered handsets

and desksets

• Antibacterial plastic

Quick Reference Guide

Cordless handset external features

11 14

5 5

7SPEAKER key

8 Alphanumeric keypad

9 Microphone

10 - VOLUME + key

11 Programmable key

12 OFF/Cancel key

13 Belt clip

14 Speaker

1 Earpiece

2 LEDMESSAGE

3 Color screen

4 Soft keys

5 Programmable Feature Keys

(PFKs) -1 6

6¡ key and MENU/Conﬁrm

navigation keys

Factory Default Programmable Feature Key (PFK) Settings

Your handsets have a factory default conﬁguration

where the PFKs ( ) are set up to handle calls on a 1 to 4

shared line�

• All handset users can use the shared line via

the PFKs�

• The LEDs on the PFKs will be on or ﬂashing to

indicate calls in progress across all handsets/desksets�

• A handset user can make a new call, pick up a held shared call, or barge in a

shared call by pressing the PFKs�

For more information, see “Using Shared Call Emulation” on page 46�

Please note that the PFKs may be conﬁgured diﬀerently on your phone

system� For example, a PFK might be used for a private line, to turn

DND on/oﬀ, etc� To see how the PFKs are conﬁgured on your handset,

press on the idle screen� PFK 1-6

Handset Installation

This section assumes that your network infrastructure is established and that your IP

PBX phone service has been ordered and conﬁgured for your location�

Handset installation involves both the handset and the handset charger� The charger is

powered using the supplied power adapter� The charger can be placed on a ﬂat surface

or mounted on a wall�

Avoid placing the handset and charger too close to:

• Communication devices such as television sets, DVD players, or other

cordless telephones

• Excessive heat sources

• Noise sources such as a window with traﬃc outside, motors, microwave

ovens, refrigerators, or ﬂuorescent lighting

• Excessive dust sources such as a workshop or garage

• Excessive moisture

• Extremely low temperature

• Mechanical vibration or shock such as on top of a washing machine or work

bench

Installing the charger

Install the charger as shown below�

Plug the power adapter into an electrical outlet not controlled by a wall switch�

IMPORTANT INFORMATION

1� Use only the power adapter supplied with this product�

To order a replacement power adapter, visit our website at

www.snomamericas.com �

2� The power adapter is intended to be correctly oriented in a vertical or ﬂoor mount

position� The prongs are not designed to hold the plug in place if it is plugged into

a ceiling, under-the-table or cabinet outlet�

Battery installation and charging

Install the battery as shown on the following page� Once you have installed the

battery, the screen indicates the battery status (see the table below)� If necessary,

place the handset in the charger to charge the battery� For best performance, keep the

handset in the charger when not in use� The battery is fully charged after 11 hours of

continuous charging�

If the screen is blank, you need to charge the handset without interruption for at least

30 minutes to give the handset enough charge to use the telephone for a short time�

When the battery is low, the handset shows a ﬂashing Very low battery icon or

Low battery icon �

Battery indicators Battery Status Action

The screen is blank or

Very low battery icon

ﬂashes�

The battery has no or

little charge� The handset

cannot be used�

Charge without

interruption (at least 30

minutes)�

Low battery icon

ﬂashes�

Battery has enough

charge to be used for a

short time�

Charge without

interruption (at least 30

minutes)�

Full battery icon

appears�

Battery is charged� To keep the battery

charged, place it in the

charger when not in use�

To install the handset battery:

1� Place the top of the battery in the handset battery compartment so that the

battery connectors are aligned�

2� Push the bottom of the battery down into the battery compartment�

3� Align the cover ﬂat against the battery compartment, then slide it upwards until it

clicks into place�

Rechargable Li-ion battery

MODEL: 503860AR1500

Battery Capacity: 1500mAh 3.7V

Energy: 5.55Wh

Date:2021.04

Manufacturer: Yiyang Corun Battery Co., Ltd

CAUTION

- Using the wrong type of battery

has a risk of explosion

- Please recycle used batteries according

to local government regulations

Made in China

Li-Ion

Li-ion

Rechargable Li-

MODEL: 503860

Battery Capacit

Energy: 5.55Wh

Date:202

Manufact

CAUTI

- Using the

has a risk of expl

- Please recycle us

to local governme

Made in China

Rechargable Li-ion battery

MODEL: 503860AR1500

Battery Capacity: 1500mAh 3.7V

Energy: 5.55Wh

Date:2021.04

Manufacturer: Yiyang Corun Battery Co., Ltd

CAUTION

- Using the wrong type of battery

has a risk of explosion

- Please recycle used batteries according

to local government regulations

Made in China

Li-Ion

Li-ion

4� Charge the handset by placing it face forward in the charger�

The battery icon indicates the charge status as the battery charges�

Very low battery� Charging less than 30 minutes�

Charging less than 30 minutes�

Charging 30 to 80 minutes�

Charging 80 minutes to 7 hours�

Charging more than 7 hours� Fully charged at 11 hours�

IMPORTANT INFORMATION

• Use only the supplied rechargeable battery or replacement battery (model

number 503860AR1500)� To order a replacement battery, visit our website at

www.snomamericas.com �

• If you do not use the handset for a long time, disconnect and remove the

battery to prevent possible leakage�

Wall mounting the charger

The charger is ready for tabletop use� If you want to mount the charger on a wall,

use two 10 mm (3/8 inch) screws and wall anchors to hold the charger in place�

Screws and wall anchors are not provided, but are available for purchase at hardware

retailers� You might need a professional to install the charger�

To mount the charger on the wall:

1� Use a pencil to mark the desired positions of the two holes on the wall� Make sure

the space between the two holes is 30 mm (1 3/16 inches)� Drill two holes in the

wall according to the marks�

2� If you drill the holes into a stud, go to step 3�

-OR-

If you drill the holes into an object other than

a stud, insert the wall anchors (not provided)

into the holes and tap gently on the ends with a

hammer until the wall anchors are ﬂush with the

wall�

3� Insert the screws into the holes and tighten them

until only 6 mm (1/4inch) of the screws are

exposed�

4� Align the holes at the back of the charger with the

screws on the wall and slide the charger down

until it locks into place�

Screw spacing 30 mm

(1 3/16 inches)

Mount the device

only at heights

not exceeding

2 meters�

Adding a corded headset

You can use this handset hands-free when you install any industry-standard 3�5mm

corded telephone headset (purchased separately)�

To connect a Bluetooth headset to your handset, refer to the instructions in

“Connecting a Bluetooth Headset” on page 57�

Plug a 3�5 mm headset into

the jack on the HEADSET

side of the handset�

Handset Registration

The handset must be registered to the base station in order to make and receive calls�

When you power up the handset for the ﬁrst time, it will attempt to auto-register to

the base station� Auto-registration will be successful only if you have set up the M500

conﬁguration ﬁle with the handset IPEI, or you have entered the IPEI on the Primary

base station’s WebUI�

Auto-registering the handset to the base station

1� Make sure the base station is connected to power and the network�

2� If the handset is displaying the following screen:

a� Wait for the handset to auto-register�

b� If the IPEI has not been set up in the conﬁguration ﬁle

(provisioned), or the auto-registration is taking too long,

press �Cancel

3� If the handset is displaying the following screen:

a� Press �Reg

The handset displays the “Register via” menu�

b� Press or to scroll to , and Auto reg or IPEI input

press �Sel

c� Wait for the handset to auto-register�

d� If auto-registration is taking too long, press �Cancel

If registration is successful:

The handset beeps and displays “Handset registered”, and then

displays the idle screen�

If registration fails:

The handset displays “Registration failed”�

a� Press � OK

The handset displays “Device not registered to base station�”

b� Press to display the handset’s IPEI and serial number� Give these IPEI

numbers to your phone administrator�

c� Press �Back

d� To manually register your handset, follow the steps in

“Manually registering via the LINK key on base station” on

page 26 or “Manually registering via the Web UI” on page

27�

Registering by entering the handset’s IPEI on the Web UI

To register the handset by entering the IPEI on the WebUI, you need to have at least

one handset registered in order to get the IP address of the base station; otherwise,

you need to look up the IP address from your router that is connected to the M500�

The handset displays the following screen that shows the handset’s IPEI�

To register by entering the handset’s IPEI on the Web UI:

1� Using the base station’s IP address, open the base station’s WebUI in a web

browser�

NOTE: If your phone system is a multi-cell environment, you must open the

WebUI of the Primary base station� To check, click in the WebUI sidebar, Status

and then click � See which base station IP address is set to “Primary” Base Status

mode� Open the WebUI for this IP address�

2� On the WebUI, click and then click �Status Cordless Registrations

3� Under , enter a number for the � Make sure that Register Handset Handset ID

you enter a handset ID number that is not already used by another handset or

deskset�

4� Enter the handset’s (shown on the handset’s screen), and then click IPEI

The handset displays the “Registering�� IPEI��” screen�

If registration is successful:

The handset beeps and displays “Handset registered”, and then

displays the idle screen�

If registration fails:

The handset displays “Registration failed”�

a� Press � OK

The handset displays “Device not registered to base station�”

b� To manually register your handset, follow the steps in “Manually

registering via the LINK key on base station” on page 26 or “Manually

registering via the Web UI” on page 27�

Manually registering via the LINK key on base station

1� Make sure the base station is connected to power and the network�

NOTE: If your phone system is a multi-cell environment, you can only register

the handset to the Primary base station (as indicated by a steady green or slowly

ﬂashing red SIP LED)�

2� If the handset is displaying the following screen:

a� Press �Cancel

The handset displays “Registration failed”�

b� Press �OK

The handset displays “Device not registered to base station�”

3� On the “Device not registered to base station�” screen, press �Reg

4� With highlighted, press �LINK key on Base Sel

The handset displays the following screens (press or ): Next Back

5� Press and hold the LINK key on the base station for four seconds�

The (power) and (SIP) LEDs ﬂash green�

6� Press the key on the handset to begin registration�#

The handset displays “Registering�� Please Wait�”

If registration is successful:

The handset beeps and displays “Handset Registered”, and

then displays the idle screen�

If registration fails:

The handset beeps and displays “Registration failed”�

a� Press �OK

The handset displays “Device not registered to base station�”

b� Make sure the handset is near the base station�

c� If your phone system is a multi-cell environment, make sure you are

registering to the Primary base station� The SIP LED should be either

steady green or slowly ﬂashing red�

d� Try to register again; go to step 3�

Manually registering via the Web UI

1� Make sure the base station is connected to power and the network�

2� If the handset is displaying the following screen:

a� Press �Cancel

The handset displays “Registration failed”�

b� Press �OK

The handset displays “Device not registered to base station�”

3� On the “Device not registered to base station�” screen, press �Reg

4� Press to scroll to and press �or Manual start on WUI Sel

The handset displays the following screens (press or ): Next Back

5� Using the base station’s IP address, open the base station’s WebUI in a web

browser�

NOTE: If your phone system is a multi-cell environment, you must open the

WebUI of the Primary base station� To check, click in the WebUI sidebar, Status

and then click � See which base station IP address is set to “Primary” Base Status

mode� Open the WebUI for this IP address�

6� On the WebUI, click and then click �Status Cordless Registrations

7� Under , click �Manual registration Start

The WebUI displays “Success / Registration started”�

8� Press the key on the handset to begin registration�#

The handset displays “Registering�� Please Wait�”

If registration is successful:

The handset beeps and displays “Handset Registered”, and

then displays the idle screen

If registration fails:

The handset beeps and displays “Registration failed”�

a� Press �OK

The handset displays “Device not registered to base station�”

b� Make sure the handset is near the base station�

c� If your phone system is a multi-cell environment, make sure you are

registering to the Primary base station� Click in the WebUI sidebar, Status

and then click � See which base station IP address is set to Base Status

“Primary” mode� Open the WebUI for this IP address�

d� Try to register again; go to step 3�

Deregistering the handset

Before using the handset with a diﬀerent base station, you must deregister the

handset from the base station to which it is currently registered�

To deregister the handset:

1� Press the MENU/Conﬁrm key�

2� Press and to select (Settings), then press �OK

3� Press or to scroll to , and press � User settings Enter

4� Press to scroll to , and press �or Registration Enter

5� Press to scroll to , and press �or Deregistration Sel

The “Deregistration” screen appears, showing the list of registered

handsets� Your handset is indicated by �ÛÛ

6� Press to select the handset you want to deregister, or

and press �Sel

7� Enter the PIN and press � The default PIN is 0000� OK

The handset beeps and displays “Handset is deregistered”�

To deregister the handset using the WebUI:

1� Using the base station’s IP address, open the base station’s WebUI in a web

browser�

NOTE: If your phone system is a multi-cell environment, you must open the

Primary base station’s WebUI� Click in the WebUI sidebar, and then click Status

Base Status� See which base station IP address is set to “Primary” mode� Open the

WebUI for this IP address�

2� On the WebUI, click and then click �Status Cordless Registrations

3� Under , click next to the Handset ID you want to Cordless Registrations Deregister

deregister�

Screen icons

The following screen icons indicate your phone’s current status:

Icon Description

Indicates signal strength, from one bar (weak) to four

bars (strong)� Flashes when out of range�

Indicates the battery charge level�

The microphone is muted�

The keypad is locked�

Indicates which of the Programmable Feature Keys

(PFK ) an active, ringing, or held call occupies� 1 to 6

Applicable to both shared calls and private calls�

This icon is displayed on the Call List and call screens�

The ringer is muted�

The ringer tone is set to “No ringer”� Displayed during

an incoming call�

Silent mode is enabled�

Icon Description

Corded headset is in use�

Bluetooth device status - connected headset�

Call Forward All is on�

The speakerphone is active�

Call History log entry - Dialed call�

Call History log entry - Received call�

Call History log entry - Missed call�

Default outgoing line status - Registered�

Default outgoing line status - Unregistered�

Default outgoing line status - Disabled�

Do Not Disturb is on�

Icon Description

Shared call index number assigned to shared calls�

Applicable to shared calls only�

This icon is displayed on the Call List and call screens�

Phone conﬁguration has changed or updated� Handset

is pending synchronization of the latest conﬁguration

in the background�

Handset is retrieving conﬁguration ﬁle in the

background�

Handset is retrieving base directory from the base

station in the background�

Base station is broadcasting latest handset ﬁrmware as

auto ﬁrmware update�

Using the Handset

This section describes how to use the handset to make calls and answer calls� This

section also describes how to put calls on hold, transfer calls, and create conference

calls�

Idle screen

The Idle screen appears after the phone is connected and conﬁgured

for your SIP PBX service� The Idle screen indicates that you have no

active or held calls�

From the Idle screen, you can press:

• Call list to view the Call List�

See “Displaying calls on the Call List” on page 44�

• Line to select another account (SIP Account)�

When you make a call, the phone will use this account� See “If you wish to

choose a dialing line (account) for the outside call:” on page 33�

• MENU/Conﬁrm key to view the main menu - see below�

Main Menu

When your handset is idle, press the key to display the Main Menu�Menu/Conﬁrm

Press the navigation keys to highlight a menu item, and press �OK

Directory - see “Using the Directory” on page 53�

Call history - see “Using the Call History” on page 55�

Message - see “Listening to messages” on page 52�

Call features - see “Connecting a Bluetooth Headset” on page 57

and “Setting call waiting” on page 60�

Intercom call - see page 34 and 40�

Settings - see “Conﬁguring the Handset” on page 60�

Making calls

You can make calls to any phone number (an outside call), or you can call another

handset (an intercom call)�

To make an outside call:

1� Use the keypad to enter the desired number�

• Press if you enter an incorrect digit� Del.

2� Call the number by pressing , Dial or an idle PFK (assigned as a shared line

key)�

When the call is answered, the active call screen appears�

Dial

NOTE: The call screen shows the following icons:

• icon indicates the call occupies PFK � 1

• icon indicates shared call index number is assigned to this shared 1

call� This icon is not shown for private calls�

You can also live dial a number by pressing or an idle PFK (assigned as a

shared line key) to go oﬀ hook before entering a phone number on the keypad�

If you wish to choose a dialing line (account) for the outside call:

1� Press �Line

2� Press to select the dialing line (account)�or

3� Press �Enter

4� Use the keypad to enter the desired number, and then press � Dial

To make an outside call using speed dial:

• Press and hold the keypad number key ( - ) that matches the speed dial number� 0 9

NOTE: If the Speed Dial screen appears instead, it means the speed dial number

has not been programmed� See “Setting Speed Dial entries” on

page 65�

To make an intercom call to another handset or deskset:

1� Press the programmable key on the right side of the phone (below the volume

keys), and then press � INT

-OR-

Press the key, press to select (Intercom Call), MENU/Conﬁrm

then press �OK

2� Press or to select the handset you wish to call, then press � Dial

Dial

Answering calls

When there is an incoming call, the handset rings and displays the Incoming call

screen�

To answer a call:

• Press , Ans or the green ﬂashing PFK (assigned as a shared line key):



Press

Ans, or

ﬂ ashing PFK

To answer an intercom call from another handset or deskset:

• Press �Ans

Answer

To mute the ringer:

• Press � Mute

The incoming call still appears on your handset display until you answer or

reject the call�

If the incoming call is on a shared line, it still appears on your handset

display until it is answered by a handset/deskset or rejected by all handsets/

desksets�

To reject a call:

• Press �Reject

If the call is on a shared line, the rejected call will continue to ring on other

handset/desksets until it is answered or rejected by all handsets/desksets�

Your handset will not ring again for the rejected call�

Answering multiple incoming calls

If you have multiple incoming calls, (as indicated by ):

• Press or to select the call you want to answer and

press �Ans

-OR-

Press the green ﬂashing PFK (assigned as a shared line key)

for the call you want to answer�

The unanswered call is displayed on a Call waiting screen�

You can choose to answer, mute, or reject this call - see “Call Waiting” on page

37 for more details�

Ending a call

To end a call:

• Press or place the handset in the charger�

Volume

To adjust the listening volume during a call:

• Press or on the side of the handset� VOLUME – +

Mute

The mute function enables you to hear the other party, but the other party cannot hear

you�

To mute your handset’s microphone during a call:

• Press � Mute

When your handset’s microphone is muted, the handset displays the mute

icon at the top of the screen�

To unmute your handset’s microphone during a call:

• Press � Unmute

Speakerphone

To turn the speakerphone on/oﬀ during a call:

• Press to switch between speakerphone and normal handset use�

When the speakerphone is active, the handset displays the speakerphone

icon at the top of the screen, and the key is illuminated�

Corded Headset

When the corded headset is active during a call, the handset displays the headset icon

at the top of the screen�

Bluetooth headset

To switch audio to your Bluetooth headset during a call:

• Press the soft key with your Bluetooth headset name�

To switch audio back to the speakerphone:

• Press �USE SPK

Call Waiting

If you are on a call, and receive an incoming call from an outside

number, the handset displays the Call Waiting screen� If you answer

the call, your active call will be put on hold�

To answer the incoming call:

• Press �Ans

To ignore the incoming call:

• Press � Ignore

If the call is on a shared line, the ignored call will continue to ring on other

handset/desksets until it is answered by a handset/deskset or rejected by all

handsets/desksets�

The symbol indicates you can press or switch back to the “Call to

waiting” screen, where you can still answer or reject the ignored call�

If you end your active call or put it on hold, the ignored call will ring on your

handset again�

To reject the incoming call:

1� Press �Reject

2� Press on the conﬁrmation screen�Yes

If the call is on a shared line, the rejected call will continue to ring on other

handset/desksets until it is answered by a handset/deskset or rejected by all

handsets/desksets� Your handset will not ring again for the rejected call�

Missed Calls

If you don’t respond to an incoming outside call, the handset displays

a missed call alert on the idle screen�

Putting a call on hold

You can put an outside call on hold by pressing � The handset also puts calls Hold

on hold automatically when you answer another call, transfer a call, or create a

conference� Note that you cannot put an intercom call on hold�

Hold

To take the call oﬀ hold:

1� Press � Call list

2� If you have multiple calls on hold, press or to select the call you want to

take oﬀ hold�

3� Press �Resume

If another party puts you on hold, you may see the

message � This message depends Held by far end

on compatibility between phones and PBX types,

and may not always appear� You can press End to

end the call�

To make a new call while on hold:

1� When you have a call on hold, use the keypad to enter the number you wish to dial�

2� Call the number by pressing , Dial or an idle PFK (assigned as a shared line

key)�

Putting a call on private hold

You can put a shared call on “private hold” to prevent any non-system phones (not M55

or M58) from resuming the held call shared across many SIP devices�

To put a shared call on private hold:

• Press and hold the soft key� Hold

To take the call oﬀ private hold:

1� Press � Call list

2� If you have multiple calls on hold, press or to select the call you want to

take oﬀ hold�

3� Press �Resume

Switching between two calls

If you are managing two calls, you can switch between them by one of the following

ways:

• Press the red ﬂashing PFK (assigned as a shared line key) of the call you want

to pick up

Press

ﬂ ashing

1 key



1221

-OR-

1� Press the MENU/Conﬁrm key�

2� Press to scroll to , and then press � Call list Select

3� Press �Resume

Paging a group of handsets/desksets

You can page a group of handsets/desksets, and send one-way audio� The receiving

handsets/desksets in the group will play an alert tone, and your voice� The receiving

handsets/desksets will play the audio as deﬁned in their Auto ans audio settings (see

”Setting Auto ans audio” on page 64)�

You cannot hear the people you are paging� If you want to have a two-way

conversation with a person, make an intercom call instead� For more information, see

page 34�

In order for the page to work, the receiving handsets/desksets in the paging group

must be idle� Paging groups are deﬁned by your system administrator�

To page a handset/deskset:

1� Press the programmable key on the right side of the phone

(below the volume keys)

-OR-

Press the key, press to select (Intercom MENU/Conﬁrm

Call), then press � Press � OK Paging

2� Press or to select a paging group, and press � Page

Your handset displays “Setting up� Please wait for the tone�”

When a connection is established, your handset plays a tone and

displays “Broadcasting” with a timer�

3� Speak into your handset�

4� To end the page, press or End , or place the handset in the

charger�

A receiving handset/deskset will not receive the page if:

• It is on an active call

• It is oﬀ-hook (deskset)

Receiving a page

If you receive a page, your handset will play an alert tone and display the message

“Paging: Incoming page�”

When the connection is established, your handset displays

“Broadcasting” with a timer, and you will hear the person paging you�

The other person cannot hear you�

To end the page:

• Press or End , or place the handset in the charger�

About Shared Calls

A shared line is a line (SIP account) that is conﬁgured with account type “Key Line

Emulation”� A shared line is assigned to more than one handset/deskset within the

M500 system� A shared call is an incoming call on a shared line that can be seen and

answered by any handset/deskset assigned with the shared line�

A private line is a line (SIP account) that is conﬁgured with account type “Standard”�

A private line is usually assigned to only one handset/deskset in the M500 system,

but it can be mapped to more than one handset/deskset� A private call is an incoming

call that can only be seen and answered by the handset(s)/deskset(s) assigned with

the private line� Once a private call is answered, it is not visible in the Call List to other

handsets/desksets that are assigned with the private line�

Active and held shared calls are shown in the Call List� Private calls are only shown

in the Call List of the handset/deskset that makes or answers the call� For more

information, see “Displaying calls on the Call List” on page 44�

The examples on page 42 and 43 show how to use the Call List to pick up a held

shared call, and barge in an active shared call� Each example shows what the screen

looks like on two diﬀerent handsets� In these examples, the handsets are assumed to

be conﬁgured to their factory default setting with PFKs ( ) set up to handle calls 1 to 4

on a shared line�

Example - picking up a held shared call:

Alice’s handset Bob’s handset

1� Alice is on a call�

2� Alice presses to put the call Hold

on hold�

3� Alice dials Bob’s extension or uses paging to contact Bob�

4� Alice says, “Bob, can you pick up call 2?”

5� Alice ends the call/page with Bob�

Alice’s handset Bob’s handset

6� Bob presses to display Call list

the Call List, and presses to

highlight call �

7� Bob presses to pick up Resume

the call�

The call is now on Bob’s handset�

Example - barging in a shared call:

Alice’s handset Bob’s handset

1� Alice is on a call�

2� Alice presses to put the call on hold�Hold

3� Alice dials Bob’s extension or uses paging to contact Bob�

4� Alice says, “Bob, can you join me on call 3?”

5� Alice ends the call/page with Bob�

6� Alice presses to display the Call List, presses to highlight call , Call List

and then presses to resume the original call� Resume

Alice’s handset Bob’s handset

7� Bob presses to display Call list

the Call List, and presses to

highlight call �

8� Bob presses to barge in the Barge

call�

Bob is now in a 3-way call with

Alice and the caller on call 3�

Displaying calls on the Call List

The Call List enables you to manage your own private calls and shared calls within the

system� The Call List displays:

• Shared calls on other handsets/desksets, which can be active, held, or

barged-in calls�

• Calls held by your handset whether shared or private�

no shared call index icon indic ates

a pr all (or the handset ran ivate c

out of shared call index numbers)

icon indic the shared call index ates

number signed to a shared callas

icon indic which of the Programmable ates

Feature Keys (PFK 1 to 6) the call occupies

To view the Call List:

1� If your handset is idle, press �Call List

-OR-

If your handset is on an active call, press the key, then press MENU/Conﬁrm

to scroll down to and press �Call List Select

2� If there are multiple calls in the Call List, press or to select a call�

3� To display more details about the call, press � Info

Press or to scroll through the other calls in the Call List�

4� To retrieve a call on hold, press �Resume

5� To “barge in” on a shared call, press �Barge

6� To exit the Call List, press �Back

Barging In

You can “barge in” on a shared call in progress on another handset/deskset that shares

the account� Barging in establishes a three-way call with two internal parties� Only

one barge in party is allowed per active call�

To barge in on a call:

• Press the steady red PFK (assigned as a shared line key) of the call you want to

barge in�

-OR-

1� Press to display the Call List�Call List

2� Press or to select the call you want to barge in�

3� Press �Barge

Note: The barged call cannot be placed on hold� Only a conference call with two

external parties can be placed on hold�

Call Privacy

During an active shared call, you can turn on Call privacy in order to prevent other

handsets/desksets from barging in�

If Call privacy is on and your put your call on hold, then your handset resets Barge-in to

“Allowed”� When you resume the call, other handsets/desksets will be able to barge in

your call from the Call list�

To turn call privacy on/oﬀ during an active shared call:

1� Press the MENU/Conﬁrm key�

2� Press or to scroll to and press � Call privacy Select

3� Press or to select Barge-in as or , then Disallowed Allowed

press �Set

When Barge-in is disallowed, your handset’s call screen shows

“Private�”

When Barge-in is allowed, your handset’s call screen shows

“On a call�”

Using Shared Call Emulation

Your phone is equipped with Shared Call Emulation,

where up to six Programmable Feature Keys (PFKs)

enable direct interaction with shared calls�

The PFKs act like shortcuts to the calls in the Call List�

Shared Call Emulation can be useful for small

businesses where incoming calls are answered by a

group of people� Handset users can use the PFKs to

make new calls, answer incoming calls, pick up calls

held by other users, or barge in other users’ calls�

The examples on page 47 and 48 show how to use the PFKs to pick up a held

shared call, and barge in an active shared call� Each example shows what the screen

and PFK LEDs look like on two diﬀerent handsets� In these examples, the handsets are

assumed to be conﬁgured to their factory default setting with PFKs ( ) set up to 1 to 4

handle calls on a shared line�

For Shared Call Emulation, the LEDs on the PFKs indicate the status of calls:

PFK LED Indicates: Press the PFK to:

Oﬀ Line is idle Make a call

Quickly ﬂashing

green

Ringing incoming call Answer the call

Steady green Call is active on your handset Put the call on hold

Slowly ﬂashing

green

Call is active on your handset, but

the far end has put the call on hold

N/A

Slowly ﬂashing

red

Call is on hold Retrieve the held call

Steady red Shared call is active on another

handset/deskset

“Barge in” on the shared

call

Please note that if a PFK is deﬁned with a diﬀerent function (such as Do Not Disturb or

Call Forwarding), the PFK LED indication will be diﬀerent�

Example - picking up a held shared call:

Alice’s handset Bob’s handset

1� Alice is on a call�

121 2

2� Alice presses to put the Hold

call on hold�

21 1 2

3� Alice dials Bob’s extension or uses paging to contact Bob�

4� Alice says, “Bob, can you pick up call 2?”

5� Alice ends the call/page with Bob�

Alice’s handset Bob’s handset

6� Bob presses PFK to pick up 2

the call�

The call is now on Bob’s

handset�

1 2 1 2

Example - barging in a shared call:

Alice’s handset Bob’s handset

1� Alice is on a call�

1 2

2� Alice presses to put the call on hold�Hold

3� Alice dial Bob’s extension or uses paging to contact Bob�

4� Alice says, “Bob, can you join me on call 3?”

5� Alice ends the call/page with Bob and presses to resume the original call�PFK 3

Alice’s handset Bob’s handset

6� Bob presses PFK to barge in the 3

call�

Bob is now in a 3-way call with

Alice and the caller on call 3�

1 2

Transferring a call

You can transfer an external call to another party� While you are making the transfer,

your call is automatically put on hold� There are three types of transfers:

• Blind transfer (default) - Transfer the call immediately without talking to the

transfer destination�

• Announced transfer - Talk to the transfer destination before transferring the

call�

• Early attended transfer - Transfer the call while the transfer destination’s

phone is ringing�

You can also transfer a call to a held call� Note that you cannot transfer intercom calls�

To transfer a call:

1� During a call, press � Xfer

-OR-

Press the key, then press to scroll to MENU/Conrm Transfer and press

Select�

Xfer

2� To make a Blind transfer:

• Use the keypad to enter the number of the transfer destination,

and press � Xfer

-OR-

Press or to highlight a held call, and press � Xfer

Your handset displays “Call transferred�”

3. To make an Announced transfer:

a� Use the keypad to enter the number of the transfer destination, and press Dial

-OR-

Press or to highlight a held call, and press Sel.

b� Tell the person you are transferring a call�

c� Press � Xfer

Your handset displays “Call transferred�”

4. To make an Early attended transfer:

a� Use the keypad to enter the number of the transfer destination, and press

Dial�

b� Press while the transfer destination’s phone is ringing�Xfer

Your handset displays “Call transferred�”

Note: If the transfer destination refuses the call, or if you press to cancel the End

transfer, your handset displays the original call on hold� Press to take the call Resume

oﬀ hold�

Setting up a conference call

You can set up a conference call between yourself and two other parties�

To set up a conference call with an outside number:

1� During a call, press the MENU/Conrm key.

2� Press to scroll to and press � Conference Select

Your call is automatically put on hold�

Select

3� Enter the number of the other party you want to join the conference and press

Dial.

-OR-

Press or to highlight a held call, and then press Sel.

4� When the second call is established, press Conf.

The conference begins and the conference screen appears�

Conf.

Press to terminate both calls and end the conference�End

Note: If the conference destination refuses the call, or if you press to cancel the End

conference, your handset displays the original call on hold� Press to take the Resume

call oﬀ hold�

Putting a conference call on hold

If you press during a conference call with two external parties, then each party Hold

will be put on hold as a separate call in the Call List�

Note: Barged calls cannot be placed on hold� Only a conference call with two external

parties can be placed on hold�

Hold

To re-establish a conference call with the held parties:

1� Take one of the parties oﬀ hold�

See “To take the call oﬀ hold:” on page 38�

2� Set up a new conference call (highlight the held call of the other party)�

See “Setting up a conference call” on page 50�

Listening to messages

When you have new messages, the message LED ashes on your handset and the idle

screen displays a new messages notication:

To listen to your messages:

1� Press the key, then press to select (Message) and press MENU/Conrm

OK�

The Message screen appears�

2� Press or to highlight the desired dialing line (account) and press � Dial

The handset dials the voicemail access number�

3� Follow the voice prompts to listen to your messages�

Using the Directory

The handset has two lists of contacts� The is only Local directory

available on your handset� The is usually main-Shared directory

tained by your system administrator, and is available on all handsets�

To view a directory:

1� Press when the phone is displaying the idle screen

-OR-

Press the key, press to select MENU/Conrm

(Directory), and then press �OK

The Directory menu appears�

2� Press or to select the directory you wish to view, and

then press �Review

3� Press or to scroll through contacts� To scroll a page at a

time, press � Jump

4� Press to display contact details� Info

5� Press or to scroll through contacts while displaying

contact details�

6� To exit the directory, press �

To call a contact:

When displaying contact details, you can call a contact in the following ways�

Dial the phone number in the contact:

1� Press Type to cycle through work, mobile, and other

numbers�

2� Press � Dial

Edit the phone number before dialing:

1� Press the MENU/Conrm key�

2� With highlighted, press �Edit dial Select

3� Edit the number as required, and then press �Dial

To sort contacts in a directory:

1� When viewing a directory, press the MENU/Conrm key�

2� Press or to select or , and then Sort by rst name Sort by Last name

press �Select

To search for a contact:

1� On the Directory menu, press or to select the directory

you wish to view, and then press �Search

NOTE: If the directory is sorted by rst name, you will search by

rst name� If the directory is sorted by last name, you will search

by last name�

2� Enter a few letters of the name, and then press �Search

Using the Call History

The Call History contains lists of your missed calls, received calls, and

dialed calls� You can dial the number of a call saved in the list, or save

the number to the Local directory�

To view the Call History:

1� Press when the phone is displaying the idle screen

-OR-

Press the key� With (Call History) MENU/Conrm

highlighted, press �OK

The Call History menu appears�

2� Press or to select , or Missed calls Received calls

Dialed calls Enter, and then press �

3� Press or to scroll through the list of calls� To scroll a

page at a time, press �Jump

The list of calls shows an index number of the call, caller’s name/

number, time and date�

4� Press to display call details� Info

The call details screen shows the caller’s name, number, call

duration, time, and date� The top of the screen shows the index

number of the call, number of calls in the list, and an icon

indicating the type of call�

Missed call Received call Dialed call

5� Press or to scroll through calls while displaying call details�

6� To exit Call History, press �

To call a number in the list:

When displaying the list of Missed calls, Received calls or Dialed calls,

press or to select a call� You can dial the number in the following ways�

Dial the phone number of the call:

• Press , and then press � Info Dial

Edit the phone number before dialing:

1� Press the MENU/Conrm key�

2� Press or to select , and then press � Edit dial Select

3� Edit the number as required, and then press �Dial

To save a number to the Local directory:

1� When displaying the list of Missed calls, Received calls or Dialed calls,

press or to select a call�

2� Press the key, press or to select , and then press MENU/Conrm Save

Select�

3� OPTIONAL: To edit the details in the contact you are saving:

• Press or to select an item to edit�

• Use the keypad to edit the First name, Last name, Work,

Mobile, and Other phone numbers�

• Press or to move the cursor�

• Press to delete a character� Del.

• Press or to change the Ringer tone and Dial line

(account)�

4� To save the contact to the Local directory, press � To cancel without saving, Save

press �

To delete entries:

1� When displaying the list of Missed calls, Received calls or Dialed calls,

press or to select a call�

2� Press �Delete

To delete all entries:

1� In the Call History menu, press or to select , Missed calls

Received calls Dialed calls Delete all or , and then press �

2� Press on the delete all conrmation screen�Yes

Locking the keypad

You can lock the keypad on your handset to prevent accidental dialing� If you receive

an incoming call, intercom call or page, the keypad will temporarily unlock until the

handset is idle again� You must unlock the keypad in order to dial a number or browse

the menu screens�

To lock the keypad:

• Press and hold the # key when the handset is idle�

The icon at the top of the screen indicates the keypad is locked�

To unlock the keypad:

• Press and hold the # key�

Note: If you press or any other key, the handset will Unlock

display unlocking instructions�

If adding the device is successful:

The handset displays “<device name> is added and

connected to this phone”�

Press to return to the idle screen�

On the idle screen, the Bluetooth icon indicates

the headset is connected�

If adding the device fails:

The handset displays “<device name> is added to the device list”�

The handset displays “Please use the Bluetooth device to connect to

this phone”�

Using the Device list

The device list displays a device (Bluetooth headset) that has been previously

connected to the handset� From this list, you can connect/disconnect/rename the

Bluetooth headset, or remove it from the Device list�

To open the Device list:

• On the Bluetooth menu, press or to scroll to , Device list

then press �OK

The Device list appears�

If the Device list is empty, follow the instructions in “Adding a

Bluetooth headset to the Device list” on page 57�

To connect a Bluetooth headset:

• On the Device list, press �Connect

The handset displays “Connecting <device name> to this phone”�

If connecting is successful:

The handset displays “Headset setup is completed� Device is connected�”

The handset displays the Bluetooth menu� Press to return to the idle

screen�

On the idle screen, the Bluetooth icon indicates the

headset is connected�

If connecting fails:

The handset displays “Connection failed”�

To disconnect a Bluetooth headset:

• On the Device list, press �Discon’t

The handset displays “Disconnecting device��”

The handset displays “Device disconnected�”

To view the IP address of your base station:

1� On the menu, with highlighted, press �Status Network Enter

2� Press or to select IPv4 or IPv6, and press � Enter

3� Press to scroll down to view the IP address�

To view the ﬁrmware version of your handset / base station:

1� On the menu, press or to scroll to and press � Status Product Info Enter

2� Press or to select This device or Base/Cell and press � Enter

3� Press to scroll down to view the ﬁrmware version�

To view the line status of your handset:

1� On the menu, press or to scroll to and press � Status Line Enter

2� Press or to select a line and press � Enter

3� Press or to scroll through the information about the line�

Setting the language

1� Press the MENU/Conﬁrm key�

2� Press and to select (Settings), then press �OK

3� Press or to scroll to , and press � User settings Enter

4� With highlighted press �Language , Enter

5� Press or to choose the desired language�

6� Press to save, or press to cancel�Set Back

Setting the display options

You can conﬁgure the display options on the handset screen – backlight, screensaver,

power save timeout, wallpaper and display theme�

To change the display options:

1� Press the MENU/Conﬁrm key�

2� Press and to select (Settings), then press �OK

3� Press or to scroll to , and press � User settings Enter

4� Press or to scroll to Display, Enter and press �

5� Press or to select a display option:

• Backlight On : press or to choose Low, Mid, or High�

• Backlight Idle : press or to choose Oﬀ, Low, Mid, or High�

• Timeout : press or to choose the backlight timeout (in seconds)�

• Screensaver : press or to choose Oﬀ, On (1 min), or On (2 min)�

• Call Power Save : press or to choose Disabled or Enabled�

• Theme : press or to choose a display theme�

6� Press to save, or press to cancel�Set Back

Setting the keypad light

1� Press the MENU/Conﬁrm key�

2� Press and to select (Settings), then press �OK

3� Press or to scroll to , and press � User settings Enter

4� Press or to scroll to and press � Keypad light, Enter

5� Press or to choose Disabled or Enabled�

6� Press to save, or press to cancel�Set Back

Setting the advisory tones

You can enable or disable the advisory tones the handset makes when

the battery is low, the link to the base is lost, and when you press a key

on the handset�

To set the advisory tones:

1� Press the MENU/Conﬁrm key�

2� Press and to select (Settings), then press �OK

3� Press or to scroll to , and press � User settings Enter

4� Press or to scroll to and press � Audio, Enter

5� Press or to scroll to Advisory Tones Enter, and press �

6� Press or to select an advisory tone:

• Low Batt. Tone : press or to choose Disabled or Enabled�

• Link Lost Tone : press or to choose Disabled or Enabled�

• Key Tone : press or to choose Disabled or Enabled�

7� Press to save, or press to cancel�Set Back

Setting Auto ans audio

When your handset auto answers a page, the audio will be played from the source

deﬁned by the Auto ans audio setting�

To set auto answer audio:

1� Press the MENU/Conﬁrm key�

2� Press and to select (Settings), then press �OK

3� Press or to scroll to , and press � User settings Enter

4� Press or to scroll to and press � Audio, Enter

5� Press or to scroll to , and press � Auto ans audio Enter

6� Press or to select Headset/Earpiece or Speaker�

7� Press to save, or press to cancel�Set Back

Setting lift handset to answer

You can enable your handset to automatically answer a call when lifted from the

charging cradle�

To set Lift HS answer:

1� Press the MENU/Conﬁrm key�

2� Press and to select (Settings), then press �OK

3� Press or to scroll to , and press � User settings Enter

4� Press or to scroll to Lift HS answer, Enter and press �

5� Press or to select Disabled or Enabled��

6� Press to save, or press to cancel�Set Back

Setting the missed call alert

You can enable or disable the missed call alert that is displayed on the handset screen�

To set the missed call alert:

1� Press the MENU/Conﬁrm key�

2� Press and to select (Settings), then press �OK

3� Press or to scroll to , and press � User settings Enter

4� Press or to scroll to and press � Miss call alert, Enter

5� Press or to select On or Oﬀ�

6� Press to save, or press to cancel�Set Back

Registering or deregistering your deskset

You can register or deregister your handset using the handset menu� Follow the

instructions in “Handset Registration” on page 24�

System Status

The System Status page shows:

• General information about your phone, including model, MAC address, and

ﬁrmware version�

• Account Status information about your SIP account registration�

• IPv4 IPv6 and network information regarding your phone’s network address

and network connection�

The System Status page has no settings that you can change� You may need some of

the status information for troubleshooting purposes�

Cordless Registrations

The Cordless Registrations page enables you to register and deregister handsets/

desksets� It also displays a list of registration status, IPEI and ﬁrmware�

Cordless Status

The Cordless Status page shows the handset name, IPEI and ﬁrmware for your

handsets� It also shows to which M500 base each handset is localized�

The Cordless Status page has no settings that you can change� You may need some of

the status information for troubleshooting purposes�

Base Status

The Base Status page shows information about each M500 base in your system�

Base Preferences

The Base Preferences page enables conﬁguration of the base mode� Do not make any

changes on this page without ﬁrst consulting with your system administrator�

User Preferences

On the User Preferences page, you can set the language that appears on the WebUI�

After changing the setting on this page, click Save to save�

Produktspecifikationer

Varumärke:	Snom
Kategori:	Telefon
Modell:	M55
Färg på produkten:	Ivoor
Vikt:	490 g
Höjd:	91.7 mm
Snäll:	IP-beveiligingscamera
Husmaterial:	Metaal
Internationell säkerhetskod (IP):	IP66
Blåtand:	Nee
Minneskortets maximala kapacitet:	128 GB
Stemcodecs:	G.711, G.711u, G.726
Vormfaktor:	Dome
Placeringsstöd:	Buiten
Anslutningsteknik:	Bedraad
Ethernet LAN:	Ja
Monteringsmetod:	Plafond
Maximal upplösning:	1920 x 1080 Pixels
Totalt antal megapixlar:	2 MP
Videokomprimeringsformat:	H.264, H.265, M-JPEG
Diameter:	120.3 mm
Typ av strömkälla:	Power over Ethernet (PoE)
Minimal belysning:	0 Lux
Antal kameror:	1
Integrerad minneskortläsare:	Ja
Kompatibla minneskort:	SD, SDHC, SDXC
Inbyggd hårddisk:	Nee
Nattseende:	Ja
LED-typ:	IR
Fast brännvidd:	3.6 mm
Video rörelsedetektering:	Ja
Ljudsystem:	1-weg
Antal Ethernet LAN (RJ-45)-portar:	1
Strömförbrukning (max):	5.8 W
Optisk sensorstorlek:	1/2.9 "
Bildsensortyp:	CMOS
Gränssnitt:	RJ-45
vitbalans:	ATW, AWC, Indoor, Manual, Outdoor
Grafikupplösningar som stöds:	320 x 240,640 x 480 (VGA),720 x 480,720 x 576,800 x 600 (SVGA),1024 x 768 (XGA),1280 x 1024 (SXGA),1280 x 720 (HD 720),1280 x 960,1920 x 1080 (HD 1080)
Kabelteknik:	10/100Base-T(X)
Nätverksstandard:	IEEE 802.3af
Antal användare:	6 gebruiker(s)
Förvaringstemperatur:	-30 - 60 °C
Säkerhetsfunktioner:	Vandaalbestendig
Max 30 bilder per sekund:	30 fps
Nätverksprotokoll som stöds:	TCP/IP, UDP/IP, RTP(UDP), RTP(TCP), RTCP, RTSP, NTP, HTTP, HTTPS, SSL/TLS, DHCP, PPPoE, FTP, SMTP, ICMP, IGMP, SNMPv1/v2c/v3(MIB-2), ARP, DNS, DDNS, QoS, PIM-SM, UPnP, Bonjour
Stöder Mac-operativsystem:	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Förvaringsfuktighet:	0 - 90 procent
Mac-kompatibilitet:	Ja
IP-adressfilter:	Ja
Progressiv skanning:	Ja
Ethernet-gränssnittstyp:	Fast Ethernet
Jag kodar:	IK10
PTZ-kontroll:	Ja
Panoreringsintervall:	0 - 350 °
Dag/nattläge:	Ja
Maximalt antal bländare:	1.8
Strömningsmetod:	Multicast, Unicast
Night vision scope:	25 m
Bakgrundsljuskompensation:	Ja
Antal effektiva pixlar (H x V):	1984 x 1105 Pixels
Larmingång/utgång:	Ja
Strömförbrukning (strömförsörjning via Ethernet (PoE)):	7 W
Wide Dynamic Range (WDR):	Ja
Wifi:	Nee
Drifttemperatur (TT):	-30 - 55 °C
Relativ luftfuktighet i drift (VV):	0 - 90 procent
Tiltvinkelområde:	0 - 67 °
Mask privat zon:	Ja
Linsens betraktningsvinkel, horisontell:	86.48 °
Rotera & spegla:	Ja
Betraktningsvinkellins, diagonal:	102.44 °
Linsens betraktningsvinkel, vertikal:	46.22 °